1. The conversation just gets better CIO to CEO The power of collaboration Luis Alvarez BT Global Services

2. 2 The role of the CEO … it’s simple Make good things happen faster One year on Stop bad things happening Make more good things happen Do everything more efficiently

3. 3 The challenge of the CIO … Blocker or Builder? Global Empowering leadership. To enable the organisation. Responsive Available Responsible

4. Communications technology lets us survive … and thrive Conference call in transit to airport Podcast Blog iPad-based telepresence to Asia Board Papers Webex with family

5. 5 Together we deliver the experience that makes this world possible… At a cost that makes sense Proper collaboration Responsible/ Secure To enable big decisions QUALITY EXPERIENCE Ecosystem of Trust

6. … and make the right choices to turn “OR” into “AND” Austerity OR Investment Building our ecosystem of trust. Growth OR CostGlobal OR Local Progression OR Transformation Evolution OR Revolution

7. Growth AND cost …

8. Austerity AND investment … Exclusive

9. Evolution AND revolution … or

10. Evolution AND revolution …

11. Progression AND transformation … Flex your compute power instantly to deliver the user experience at the right cost BT Compute Empower your agents in an omni-channel collaborative world BT Contact Ensure all your collaboration tools are protected from the latest security threats, making it safe to work together BT Assure LAN Connect (Wi-Fi) – enabling Collaboration, throughout your building on any device Connect applications – understand and prioritise your collaboration applications like voice and video BT Connect and WiFi infrastructure

12. 12 The conversation just gets better BT’s ecosystem of trust Conferencing minutes 8 Billion Email accounts 1,500,000 Hosted IP ports 300,000 Customer sites 60,000 IP/UC users 1,500,000 8,,, 197 countries 1,500,000 950 Microsoft-certified consultants 2,300 Avaya professionals 900 Avaya certifications 2,000 Cisco certified engineers 1,500,000 Leader Gartner’s Magic Quadrant for Global Network Service Providers, March 2013* Gartner’s Magic Quadrant for Communications Outsourcing and Professional Services, October 2013* *Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

13. 13 Connecting and collaborating for a better future The CIO …. uniquely placed to make change happen We are at the convergence of technology and leadership CIOs are the new business leaders with their ecosystems of trust