1. Microsoft Management Seminar Series

2. Agenda Dynamic Systems Overview The Windows Server System Stack Introduction Microsoft Operations Framework (MOF) Next Sessions –Identity and Asset Management with MIIS 2003 and SMS 2003 –Patch Management and change control with SMS 2003 –Operations Management with MOM 2005

3. IT Challenges Today  Perception as commodity and cost center  Resources consumed by maintenance  Need to demonstrate value  Ever shrinking budgets  Inefficient capacity usage  Economic hardship  Wide spread uncertainty Source: Accenture I.T. Spending Survey Today’s IT Desired IT The Agile Business 30% New Capability 70% Sustaining & Running Existing Capability 45% New Capability 55% Existing Capability A Crisis in Complexity and Value IT must deliver more business value Software must unlock Business Potential Increases Value Creation Decreases Maintenance & Delivery

4. Key Problem Areas Support Departments –Fire fighting – reactive administration –Technology ‘silos’ –Time and skill set not well utilized Process Management –No accountability in service delivery processes –Lack of process consistency –Lack of process owners –No ownership for end-to-end process management Business Impact –Downtime –Lack of confidence in IT –Customer dissatisfaction –Competitive disadvantages –Failure to meet service expectations !

5. How do I set and enforce operational policies? Development IT Operations How do I deploy a distributed system? How do I describe my operational requirements? How do I operate this distributed system?

6. Simplified development of applications that are easier to deploy and maintain over time Automated, policy-driven IT systems that are highly reliable, cost effective, and responsive to changing business needs Easily meet or exceed SLAs and continuously monitor customer experience to ensure satisfied business units and productive end users DSI will result in reduced costs, improved reliability, and increased responsiveness across the entire IT life cycle DSI Benefits IT Broadly Improved manageability in heterogeneous environments through partner solutions that leverage DSI technologies

7. “Designed For Operations” “Designed For Operations” “Operationally Aware Platform” “Intelligent Management” Model-based development and authoring tools Operationally aware applications Model-based management tools End-to-end automation of system deployment, monitoring, and updating Model-based automation infrastructure Increased utilization and flexibility of resources

8. Microsoft Operations Framework

10. Application Failure 40% Operations Framework Operator Error 40% Other 20% Untested applications No change management Overloaded staff Poor problem detection Undocumented procedures Lack of procedures Backup and security errors Adapted from Gartner Security Conference, "Operation Zero Downtime", D. Scott, May 2002 Operations Production + Operations = 50% of IS budget. Hardware / OSNetworkPower and Disaster

11. MOF at a glance Created to help customers improve their services on the Microsoft platform Collection of principles, processes, & proven practices for data center management –Built on ITIL – IT Infrastructure Library –Int’l board member ITSMF – ITIL user group MOF/ITIL processes built into MS products 1999200020012002200320042005 MOF 1.0 MOF 2.0 MOF 3.0 Int’l ITSMF Innovation Award for Excellence

12. The MS Commitment to ITIL To build MOF on industry best practices –ITIL – IT Infrastructure Library To use industry best practices internally –2000+ MS employees trained in ITIL Foundation –80 Microsoft employees are ITIL Service Managers –Site license for http://ITILBOOKS To contribute back to industry standards –Lead book author for 2 books in ITIL v2.0, will be in ITIL 3.0 QA process –Intl sponsor of ITSMF – ITIL user group The Microsoft Solutions for Management Help Customers Achieve Operational Excellence 

13. MOF Process Model

14. MOF Content & Deliverables MOF Operations Assessment Engagement MOF Service Improvement Program Guides Service Management Function Guides Product Operations Guides MOF Pocket Guide (Van Haren Publishing) MSM - Solution Accelerators

15. Microsoft Solutions for Management Server Deployment Software Update Desktop Deployment Service Monitoring

16. MS Solutions for Mgmt (MSM) Customer Problems  IT Management Solutions  Product Improvement Identify Develop MSM Solution Accelerators Patch Management Focus: Guidance for patching OS & Apps Products: SUS, SMS, Exchange, SQL, Windows, Office, Timelines: PM 2.5 – Nov 03, PM 3.0 – July 04 More Info: /technet/itsolutions/msm/default.asp Service Monitoring & Control Focus: Guidance for E2E service monitoring Products: MOM, SQL Reporting, WMI Timelines: SM&C V1 – Dec 02, V2 – Oct 03, V3 – Jul04 More Info: /technet/itsolutions/msm/default.asp Windows Server Deployment Focus: Guidance for deploying base Win Servers Products: Win Server, ADS, WinPE, MOM, SMS Timelines: WSD V1 – Oct 03, V2 – Q3 2004 More Info: /technet/itsolutions/msm/default.asp Client Deployment Focus: Guidance for deploying windows clients and apps Products: SMS,BTS,MOM,Windows,WinPE,PQ,Ghost, Office,USMT,RIS,VPC,SQL,CER, Timelines: BDD V1 – Sep03, V2 – Sept 04 More Info: /technet/itsolutions/msm/default.asp Ops Assessment Focus: Assess environment maturity. Perform gap analysis Products: All Timelines: Available today More Info: http://www.microsoft.com/MOF http://www.microsoft.com/MOF Customer Partner Market Research Product Groups OTG MSN Operations MS.COM Analysts Industry Org’s E2E Management ScenariosE2E Management Scenarios Full IT LifecycleFull IT Lifecycle AutomationAutomation Cross-product focusedCross-product focused Co-dev with customers,Co-dev with customers, partners & OTG partners & OTG Frameworks Architecture (MSF, MOF, MSA) Microsoft & Partner SW and HW SW and HWStack Mgt Solutions EvaluatePlanBuild Deploy Operate

17. Additional Information MOF Web site –www.microsoft.com/mof Solution accelerators related to IT management –www.microsoft.com/business/reducecosts/efficiency/ manageability/bestpractices.mspx Microsoft Solutions Framework –www.microsoft.com/msf ITIL –www.itil.co.uk

18. Questions so far ?

19. Windows Server Sytem

20. Information Work Infrastructure Application Infrastructure Operational Infrastructure

21. Microsoft Management Seminar Series

22. Roles of AD and Exchange in the network  Active Directory is the backbone of your network and it must available at all times to provide required services to users.  Email is one of the most critical corporate applications. It must be available 24 x 7 to clients. As these areas are so essential to our networks, how can we effectively manage and maintain them? There are a number of tools that make the management of both Active Directory and Exchange much easier!!

23. Why Monitor AD?  AD problems can be extremely disruptive if left undetected –Slow login / login failures / password issues –Group Policy problems –Resource access problems –Can lead to Exchange Issues  AD problems can be trivial to fix when detected early but rapidly become complex when ignored  Replication issues can lead to security holes  More and more applications critically depend on AD everyday

24. Active Directory Management  Standard Administration MMC’s –Users and Computers –Sites and Services –DNS –Wins  Group Policy Object Editor  GPMC  Application Compatibility Analyzer 1.0  Server Performance Advisor  MOM Mgmt Pack for AD  Best Practices Documentation www.microsoft.com/windowsserver2003/ technologies/directory/activedirectory/default.mspx

25. Windows Server 2003 Resource Kit Tools  Active Directory Load Balancing Tool  Check Replication Script  Cluster Diagnostics and Verification Tool  Connection Manager Certificate Deployment Tool  SMTP DNS Diagnostic Tool  Group Policy Monitor  User Membership Tool  Memory Monitor  Move Users Tool  Page Fault Monitor  RPC Configuration Tool  Server Manager  WINS Replication Network Monitor Parser  ………. And much more

26. Demo

27. Why Monitor Exchange? Industry research shows that e-mail outages can cost approximately $4 US per mailbox per month. Your end users are your fastest exchange monitoring tool Email is more common than the telephone Its where most users start and end their day –Tasks lists - Follow-up –Document management –Appointments ! E-mail service is critical to daily business operations!

28. Exchange Management Tools  Microsoft Exchange Server Best Practices Analyzer Tool  Exchange Intelligent Message Filter  Exchange 2003: Outlook Web Access Web Administration  Performance Monitor Wizard  Exchange Server Badmail Deletion and Archiving Tool  Exchange Server SMTPDiag Tool  MOM Mgmt Pack for Exchange

29. Demo

30. Microsoft Management Seminar Series Identity Management (MIIS) Asset Management (SMS) Patch Management (SMS) System Monitoring (MOM)

31. Microsoft Management Seminar Series

32. The Identity Lifecycle New User User ID Creation Credential Issuance Access Rights Account Changes Promotions Transfers New Privileges Attribute Changes Password Mgmt Strong Passwords “Lost” Password Password Reset Retire User Delete/Freeze Accounts Delete/Freeze Entitlements

33. Microsoft Management Seminar Series

34. Customers’ Needs Today SMS 2003 can help …… Customers’ Needs Today Help me deliver value right away  Installs easily, gets results quickly  Support for complex environments  Multi domain support Help me decrease my workload  Automated collection creation using dynamic queries  Software Update Services for SMS 2003 Feature Pack Help me run operations more productively  Deployment of applications to one or many machines  Vulnerability Assessment and Patch Management  Hardware and software management

35. SMS 2003 Key Benefits Application Deployment Asset Management Security Patch Management Leveraging Windows Management Services Support for the Mobile Workforce

36. Microsoft Management Seminar Series

37. Customers’ Needs Today MOM can help … Customers’ Needs Today Help me deliver value right away Help me run operations more productively Help me decrease my workload Reduction of manual tasks i.e. reading event logs Consolidation of alerts – one issue to one alert Centralized management tool across the organization Proactive monitoring based upon pre-defined rule sets Automated alert resolution Notification of issues within the environment Allows creation of customized self healing processes Installs easily, gets results quickly Support for complex environments Prescriptive guidance

38. Alert MOM generates alert MMC Console Targeted notifications MOM Admin creates processing rules and sets notifications Operators access data and resolve alerts Work Flow How does MOM do it? Work Flow

39. Questions and Answers

40. Microsoft Management Seminar Series