1. SARAH LYDIA STEPHANIE Feedback to improve performance

2. Ways to Receive Feedback Best three ways to receive feedback from customers  Surveys  Feedback Boxes  Reach Out Directly

3. Surveys  Easy to set up and easy to analyze  Will ask specific questions Feedback Boxes  Surveys may not ask the right question that applies to a customer, a feedback box (at the bottom of a website page) allows customers to write their own opinion. Reach Out Directly  To truly understand your customers, go talk to them  Most undervalued method, but very informative  Able to ask deeper questions

4. Importance of feedback  Most people in the workplace suffer from a lack of performance feedback  Feedback is powerful as it helps people get on track, it serves as a guide to assist people to know how they and others see their performance.

5. Importance of feedback  Feedback can also be very motivating and energizing.  It has strong links to employee satisfaction and productivity.  People like to feel involved and identified with their organization.

6. Constructive Criticism Constructive criticism is defined as a review, observation, or assessment that can be in the form of appreciation 3 Things for Constructive Criticism  Gives Insight  Furthers Trust  No Resentment

7. Constructive Criticism (cont.) Valuable Insight  Objectivity gives viable ways to improve product Furthers Trust  Giving others honest opinion shows you value their work No Resentment  Constructive criticism is only given when invited to give it; resentment stems from unsolicited criticism