1. Department of Economic Security Veterans Priority of Service Panel Discussion August 20, 2009

2. Purpose Present information about the Federal policy changes Panel Discussion Review new materials Discussion of best practices

3. Panel Members Jesus Arrieta – AZ Veterans Manager Debra Wendt – Employment Service Policy Nicole Tolton – WIA Policy Specialist Mike Baca – Employment Services MIS

4. Veterans Employment Services Title 38, Veterans' Benefits Chapter 42 Employment and Training of Veterans

5. Peggy Feenan Deputy Program Administrator Jesus Arrieta State Veterans Manager Michael Quitugua State Veterans Coordinator

6. TITLE 38 CHAPTER 42. EMPLOYMENT AND TRAINING OF VETERANS § 4211. Definitions

7. 1) The term "special disabled veteran" means — (A) a veteran who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary for a disability (i) rated at 30 percent or more, or (ii) rated at 10 or 20 percent in the case of a veteran who has been determined under section 3106 of this title to have a serious employment handicap; or (B) a person who was discharged or released from active duty because of service-connected disability.

8. 2) The term "veteran of the Vietnam era" means an eligible veteran any part of whose active military, naval, or air service was during the Vietnam era. 3) The term "disabled veteran" means (A) a veteran who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary, or (B) a person who was discharged or released from active duty because of a service- connected disability.

9. 4)The term "eligible veteran" means a person who — (A) served on active duty for a period of more than 180 days and was discharged or released there from with other than a dishonorable discharge; (B) was discharged or released from active duty because of a service-connected disability; or as a member of a reserve component under an order to active duty pursuant to section 12301(a), (d), or (g), 12302, or 12304 of title 10, served on active duty during a period of war or in a campaign or expedition for which a campaign badge is authorized and was discharged or released from such duty with other than a dishonorable discharge.

10. 5)-Eligible Person- Means the spouse of any of the following: 1)- Any veteran that died of a service connected disability; 2)- Any member of the armed forces service on active duty who, at the time of application for the priority, is listed as one or more of the following categories and has been so listed a total of more than 90 days: Missing In Action, Captured in line of duty by a hostile force, forcibly detained or interned in the line of duty by a foreign government. 3)- Any veterans who has a total disability resulting from a service connected disability, as evaluated by the V.A. 4)- Any veteran who died of a disability as indicated in number 3 above.

11. DVOP and LVERs

12. DVOP (Disabled Veterans Outreach Program) DVOP specialist provide intensive services to meet the employment needs of special disabled veterans, disabled veterans, veterans and eligible persons. DVOP specialist are actively involved in outreach efforts to increase program participation among those with the greatest barriers to employment.

13. Intensive Services provided by DVOP specialists Conduct an assessment Develop employment plans Provide career guidance Refer and coordinate supportive services Make Job Development contacts Provide referrals to training Referrals to job openings

14. LVER (Local Veterans Employment Representative) LVER staff conduct outreach to employers and engage in advocacy efforts with hiring executives to increase employment opportunities for veterans, encourage the hiring of disabled veterans and generally assist veterans to gain and retain employment. LVER staff conduct seminars for employers and job search workshops for veterans seeking employment, and facilitate priority of service in regard to employment, training, and placement services furnished to veterans by all staff of the employment service offices.

15. Employer Relations performed by LVER staff Advocates for hiring of Veterans to employers Employer Relations Planning and participation in Job Fairs Works with Unions and Business organizations to promote employment and training opportunities for veterans Collaborates with training providers and licensing agencies to promote licensing and training opportunities for veterans Establish, facilitate and/or maintains regular contact with employers to include federal contractors

16. Outreach Activities by LVER/DVOP Staff Vocational Rehabilitation and Employment Programs Homeless Shelters Department of Veterans Affairs Medical Centers VA Vet Centers Civic and Services Organizations Community Stand Downs for homeless veterans Military Installations-Facilitating TAP seminars WIA partners State DES/Employment Services Offices

17. Questions??

18. Employment Service Policy Changes- Veterans Priority of Service Definition of a covered person Veteran Eligible spouse

19. Employment Service Program Requirements- Veterans Priority of Service Identify covered person at point of entry – In office – On website Inform covered person of right to priority of service at point of entry Provide services to covered person earlier in time than to non-covered person

20. Employment Service Policy Reference- Veterans Priority of Service Employment Service Policy (DES 2-2-16.801) Jobs for Veterans Act 2002 (Public Law 107- 288) Code of Federal Regulations (Title 20-CFR Part 1010) Training and Employment Guidance Letter (TEGL 05-03)

21. WIA – Veterans Priority of Service The WIA guidance letter #09-08 Veterans’ Priority of Service dated June 1, 2009WGL explains the changes to the law

22. WIA Program Requirements Veterans Priority of Service Develop and implement a Veterans’ Priority of Service policy;

23. WIA Program Requirements Veterans Priority of Service Develop and implement a Veterans’ Priority of Service policy; Policy and Procedures;

24. WIA Program Requirements Veterans Priority of Service Develop and implement a Veterans’ Priority of Service policy; Policy and Procedures; Data Collection;

25. WIA Program Requirements Veterans Priority of Service Develop and implement a Veterans’ Priority of Service policy; Policy and Procedures; Data Collection; and Monitoring of Priority of Service.

26. The Future Updates to VOS and Reporting

27. Updates to VOS New Link on Homepage Links to DES Webpage – Forms – Policies

28. Example 1 Veterans Priority of Service We counted on you… You can count on us!!! Please click on the link above to determine if you are eligible for Veterans Priority of Service.

29. Example 2 Priority of Service is the right of a veteran or eligible spouse of a veteran to be given priority of service over a non-covered person for the receipt of employment, training and placement services not withstanding other provisions of the law. Links to DES Forms

30. New Reports Not yet defined New Possibilities for Reports – Percentage of Services to Non Veterans –vs- Percentage of Services to Veterans – Time between Registration and Service given

31. Percentage Served Example: – You served 100 Non Veterans and gave 50 of them job referrals. – You served 10 Veterans and gave 6 of them job referrals. – You have now given 60% of the Veterans a job referral -vs- 50% of Non Veterans. – This is GOOD!

32. Date of Service Given Count of people who received services within 45 days of Registration – Covered Entrants – Unserved Covered Entrants (Means they did not get services with first 45 days) – Served Covered Persons The totals of Covered Entrants and Covered Persons should not be lower than the Unserved!

33. Questions?

34. General Procedures Veterans Priority of Service

35. Lobby Poster Designed to catch their attention Explains what Priority of Service means Directs them to the brochure and the screening guide

36. Brochure (Outside) Designed matches the poster Provides useful website address

37. Brochure (Inside) Explains what it is Provides definition of Covered Persons Types of services you can get

38. Screening Guide Includes the definitions of Veteran and Spouse When they answer “YES” to at least one of the screening questions, they continue to answer the 3 questions below Their answers to the 3 questions tells the front desk staff who to refer them to

39. Screening Guide Desk Aid Two-sided, in color and laminated Explains how to determine which person to refer the covered person to Includes the definitions from the screening guide, the 3 questions, and an indication of which type of worker to refer the covered person to

40. The ID Card Each covered person will be given an ID card following their one-on-one assessment. Encourage them to retain their card and use it at each visit Veterans and their Spouses receive Priority of Service Present this card at the front counter to notify the staff that you are entitled to priority of services. NAME: _________________________________ www.arizonaworkforceconnection.com www.arizonavirtualonestop.com Equal Opportunity Employer/Program. Under Titles VI and VII of the Civil Rights Act of 1964 (Title VI and VII), and the Americans with Disabilities Act of 1990 (ADA), Section 504 of the Rehabilitation Act of 1973, and the Age Discrimination Act of 1975, the Department prohibits discrimination in admissions, programs, services, activities or employment based on race, color, religion, sex, national origin, age, and disability. The Department must make a reasonable accommodation to allow a person with a disability to take part in a program, service or activity. Auxiliary aids and services are available upon request to individuals with disabilities. For example, this means if necessary, the Department must provide sign language interpreters for people who are deaf, a wheelchair accessible location, or enlarged print materials. It also means that the Department will take any other reasonable action that allows you to take part in and understand a program or activity, including making reasonable changes to an activity. If you believe that you will not be able to understand or take part in a program or activity because of your disability, please let us know of your disability needs in advance if at all possible. To request this document in alternative format or for further information about this policy, contact your local office manager TTY/TDD Services: 7-1-1

41. Sharing of Ideas What is your process? What are you doing differently based on the new rules? What else do you need to be successful?

42. Next Steps Finalize materials Issue policy broadcast and guidance letter explaining the changes Ongoing monitoring

43. Thank You!