1. Just some of what neighbourhood centres do Brian L Smith Non-profits Getting Results RBA Australia Summit Sydney, 1 st October 2015

2. Results Based Accountability RBA NSW T R B A NSW T DoCS R B A NSW T DoCS NC R B A NC

3. Results Based Accountability RBA NSW T R B A NSW T DoCS R B A NC Results Logic Translate

4. Stakeholders: 1. Community, customers, clients. How do your initiatives improve our lives? 2. Funding bodies. Is your service the best use of public money? Does it fulfil policy goals? 3. Neighbourhood Centre. How can we improve our services and make a positive difference in our community? 4. Mark Friedman. Are you using RBA™ properly? Four – Way Conversation

5. Information and referral How much: One service: People connected with information: 15,773 Assisted referrals: 724

6. Information and referral How well: Access of service by people experiencing disadvantage ServiceRegionState Aboriginal62%4%8% Torres Strait Islander23%1% Language other than English spoken at home 6%41%29% Cannot pay for essentials98%29%26% Never/rarely afford treats98%57%56% Social contact less than twice/week17%21%18%

7. Information and referral How well (Aboriginal clients): ServiceRegionState I was given information that was useful to me 68%80%97% I found out about other services in my local area I did not know about 47%63%91% I would recommend this service to others 98%99%98%

8. Information and referral Better off (Aboriginal client)s: ServiceRegionState I know how to access other services in my community if I need them 68%69%92% I am more willing to use other services if I need them 68%81%93% I have already accessed other services (as a result of this service) 83%99%*

9. Information and referral How well (Youth clients): ServiceRegionState I was given information that was useful to me 98%99%96% I found out about other services in my local area I did not know about 85%93%87% I would recommend this service to others 95%98%95%

10. Information and referral Better off (Youth clients): ServiceRegionState I know how to access other services in my community if I need them 91%96%92% I am more willing to use other services if I need them 96%92%93% I have already accessed other services (as a result of this service) 86%89%83 %

11. Information and referral How well (General clients): ServiceRegionState I was given information that was useful to me 100%99% I found out more about other services in my local area 95%89%92% I would recommend this service to others 95%98%95%

12. Information and referral Better off (General clients): ServiceRegionState I know how to access other services in my community if I need them 88%90%92% I am more willing to use other services if I need them 93%94%95% I have already accessed other services (as a result of this service) 82%79%84 %

13. Stakeholders: 1. Community, customers, clients. How do your initiatives improve our lives? 2. Funding bodies. Is your service the best use of public money? Does it fulfil policy goals? 3. Neighbourhood Centre. How can we improve our services and make a positive difference in our community? 4. Mark Friedman. Are you using RBA™ properly? Four – Way Conversation