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AOL ONLINE SUPPORT Troubleshooting your AOL problems By Maxine Miller.

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Presentation on theme: "AOL ONLINE SUPPORT Troubleshooting your AOL problems By Maxine Miller."— Presentation transcript:

1 AOL ONLINE SUPPORT Troubleshooting your AOL problems By Maxine Miller

2 AOL 9.0 SE AOL SETTINGS Check each item to be sure the settings are correct START-UP SETTINGS Check Enable Fast Start Safety and Security Center Virus Protection – only one allowed Spyware Protection-one running, others available Firewall – only one allowed

3 AOL Computer Check-up Helps detect Internet, PC and Security issues Cleans hard drive of unnecessary files Run Computer Check-up Check your computer Clean your hard drive

4 AOL ONE-CLICK FIXES Self-diagnosed problesm may be fixed Common Issues Quick Restore of AOL Connectivity Problems General PC Problems Internet Problems Safety & Security Issues

5 AOL SYSTEM INFORMATION System Info AOL Software Utilities Connectivity Errors Summary

6 AOL HELP AOL Live Online HELP Answer Wizard Helpful User Hints Quick Reference Guide AOL A to Z Discover AOL Email Delivery Failure – Mailer-Daemon Errors

7 JMAX HELP Email for Help – place HELP in subject line. Give details of system and symptoms of problem. Always highlight Jmax email response before clicking REPLY. AOL Engineer support Perform computer checkup, one-click fixes, Answer Wizard, Helpful user Hints and AOL Live Help before asking for Jmax Help please…otherwise you’ll always remain a NEWBIE.


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