1. AOL ONLINE SUPPORT Troubleshooting your AOL problems By Maxine Miller

2. AOL 9.0 SE AOL SETTINGS Check each item to be sure the settings are correct START-UP SETTINGS Check Enable Fast Start Safety and Security Center Virus Protection – only one allowed Spyware Protection-one running, others available Firewall – only one allowed

3. AOL Computer Check-up Helps detect Internet, PC and Security issues Cleans hard drive of unnecessary files Run Computer Check-up Check your computer Clean your hard drive

4. AOL ONE-CLICK FIXES Self-diagnosed problesm may be fixed Common Issues Quick Restore of AOL Connectivity Problems General PC Problems Internet Problems Safety & Security Issues

5. AOL SYSTEM INFORMATION System Info AOL Software Utilities Connectivity Errors Summary

6. AOL HELP AOL Live Online HELP Answer Wizard Helpful User Hints Quick Reference Guide AOL A to Z Discover AOL Email Delivery Failure – Mailer-Daemon Errors

7. JMAX HELP Email for Help – place HELP in subject line. Give details of system and symptoms of problem. Always highlight Jmax email response before clicking REPLY. AOL Engineer support Perform computer checkup, one-click fixes, Answer Wizard, Helpful user Hints and AOL Live Help before asking for Jmax Help please…otherwise you’ll always remain a NEWBIE.