1. 1-1 Introductions and Course Overview Lesson 1

2. 1-2 Lesson 1 Overview 1.1 Introductions 1.2 Course overview 1.3 Training objectives 1.4 Participant workbook 1.5 Housekeeping

3. 1-3 Introductions Your name Where do you work? Experience with the utility process? Expectations for this course?

4. 1-4 Course Overview 8:30 AM – 9:00 AMIntroductions and Course Overview 9:00 AM – 10:15 AMUtility Conflict Concepts 10:15 AM – 10:30 AMMorning Break 10:30 AM – 11:45 AMUtility Conflict Identification and Management 11:45 AM – 1:00 PMLunch Break 1:00 PM – 1:20 PMDatabase Approach to Manage Utility Conflicts 1:20 PM – 2:20 PMHands-On Utility Conflict Exercise Part I 2:20 PM – 2:35 PMAfternoon break 2:35 PM – 3:35 PMHands-On Utility Conflict Exercise Part II 3:35 PM – 3:45 PMWrap-Up

5. 1-5 Training Objectives Review concepts related to the management of utility conflicts within the project development and delivery process Describe the process to develop and maintain utility conflict matrices Review reporting options when using a database to manage utility conflicts Identify utility conflicts on sample design sheets Develop utility conflict resolution strategies

6. 1-6 Participant Workbook Section A: Course overview Section B: Instructor materials Section C: Participant handout Section D: Utility Conflict Matrix Update Process Section E: Utility Conflict Matrices Section F: Sample project files Section G: Selected database lookup tables Section H: Course forms

7. 1-7 Housekeeping Make course time as productive as possible –Turn off cell phones –Return from breaks and lunch on time –Stay on task during activities Ask questions Use sign-in sheet Use course feedback form Miscellaneous