1. The Human Side of Project Management
Chapter 4
Copyright 2012
John Wiley & Sons, Inc.

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ISA Career Day Prep – Tuesday, 5:30 – 6:30
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Keynote Speaker, 3:30
“Day in the Life” Sessions, 4:15 – 6:00
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3. PMBOK® Area – Project Human Resources Management
Develop Human Resource Plan
Creating a staff management plan that identifies and documents the reporting relationships as well as each team member’s role, responsibility, and required skills
Acquire Project Team
Confirms that specific human resources will be available to work on the project
Develop Project Team
The processes to improve the competencies of the project team, their interactions, and the overall team environment
Manage the Project Team
The tracking of the project team’s performance, providing feedback, resolving interpersonal issues, and managing organizational change

4. The Importance of Human Resource Management
Many corporate executives have said, “People are our most important asset” People determine the success and failure of organizations and projects

5. Planning Process Group: Developing the Human Resource Plan
Used to determine the roles that will perform schedule activities and to develop the staff management plan to fill the roles with team members Contents include:

6. The Formal Organization
Formal groupings & specializations
Published Lines of
Authority
Responsibilities
Reporting Relationships
Communication
Decision-Making

7. Organization and Project Planning: Organizational Structure
Figure 4.1

8. The Functional Organization
Figure 4.2

9. The Project Organization
Copyright 2012 John Wiley & Sons, Inc.

10. The Matrix Organization
Figure 4.4

11. While the formal organizational structure tells us how individuals
or groups within an organization
should relate to one another, it
does not tell us how they actually
relate.

12. The Informal Organization

13. Stakeholders

14. Importance of Project Stakeholder Management

15. Change and Organizational Impact

16. PMBOK Area: Project Stakeholder Management Processes
Identifying stakeholders Planning stakeholder management Managing stakeholder engagement Controlling stakeholder engagement

17. Identifying Stakeholders

18. Stakeholder Register

19. Classifying Stakeholders
Engagement Levels:

20. Stakeholder Analysis Process

21. Stakeholder Analysis

22. Stakeholder Analysis

23. Stakeholder
Interest
Influence
Potential
Conflicts
Role
Objective
Strategy
Hirem N. Firem +1 5
Competition for resources with other functional managers
Project Sponsor and Champion
Provide resources, approvals, and public support for the project
To maintain open communication so that political landmines can be avoided
Dee Manitger 3
Resources not made available as promised by functional managers
Project Manager
Lead and manage the project so that it achieves its MOV
Work closely with project stakeholders and project team
Project Team 2
This project will change a number business processes. Affected users may resist change by withholding information
Steve Turner – Network Administrator
Shedelle Bivits – Systems Analyst
Corean Jenkins – Programmer/DBA
Myra Dickens – Inventory Analyst
Provide expertise to complete the project work
Support project team with adequate resources while minimizing distractions
I. Will Sellit -1 4
As the marketing manager, Sellit is not pleased that this project was chosen over his proposed project. May withhold promised resources
Foe
Build and maintain best possible relationship to minimize attempts to divert resources
Maintain open communication. Use project sponsor’s influence as necessary

24. Sample Stakeholder Analysis
Information Technology Project Management, Seventh Edition

25. Planning Stakeholder Management
After identifying and analyzing stakeholders, project teams should develop a plan for management them

26. Managing Stakeholder Engagement
Expectations Management Matrix

27. Issue Logs

28. Best Practice
Project managers are often faced with challenges, especially in managing stakeholders Suggestions for handling these situations include the following:

29. Controlling Stakeholder Engagement
Can you control stakeholders?

30. Ways to Control Engagement
Participation in kick-off meetings
Engagement activities and deliverables throughout the project
Stakeholders As Key Project Team Members