1. Change Management OCM Master Plan v01

2. OCM Team Plan overview OCM from kick off to go live Establish OCM OCM Analysis OCM Concept OCM Measures OCM Controlling OCM Initiate Measures Training Measures Stakeholder Management Measures Project Support Measures Communication Measures Training Measures Year 2Year 1 09101112010203040506070809 Template Blueprint phase release R1 Template Realization phase R1 Start work Go live Sup- port Pilot planningPilot fit/gap analysis Pilot realizationFinal prepa- ration Approach

3. OCM Team Plan overview What we deliver… 20072006 08091011120102030405060708 Template Blueprint phase release R1 Template Realization phase R1 Kick-Off August 24 Go live August 1 Pr og ra m Pr ep ar ati on Pilot roll out Establish OCM OCM Analysis OCM Concept OCM Measures OCM Controlling OCM Initiate Measures Document „OCM within the project“ Basic information for project members regarding OCM approach, timeline and deliverables Available end of week 37 DeliverableDescriptionTimeline Establish OCM

4. OCM Team Plan overview What we deliver… 20072006 08091011120102030405060708 Template Blueprint phase release R1 Template Realization phase R1 Kick-Off August 24 Go live August 1 Pr og ra m Pr ep ar ati on Pilot roll out Establish OCM OCM Analysis OCM Concept OCM Measures OCM Controlling OCM Initiate Measures Organizational Change Impact Analysis Estimation of process and organizational structure changes for every enduser group User Acceptance Analysis Find out and analyze resistances and promotion for project/program goals within enduser and stakeholder groups DeliverableDescriptionTimeline Stakeholder Identification Table Identify stakeholder and end user groups First estimation of impacted headcount enduser Start: End of Aug 06 End: End of Sep 06 OCM Analysis Info level and com channel Analysis Gather information about the info level of enduser and stakeholder Analyze possible media channels Project Team Acceptance Find out and analyze expectations and additional proposals for working within project team First estimation End of Sep 06 Detailed April 07 Sep 06 Start: Oct 06 End: Nov 06 First estimation End of Sep 06 Detailed Feb 07 – Mar 07

5. OCM Team Plan overview What we deliver… 20072006 08091011120102030405060708 Template Blueprint phase release R1 Template Realization phase R1 Kick-Off August 24 Go live August 1 Pr og ra m Pr ep ar ati on Pilot roll out Establish OCM OCM Analysis OCM Concept OCM Measures OCM Controlling OCM Initiate Measures Training Plan Stakeholder Management DeliverableDescriptionTimeline Communication Plan Available End of Sep 06 OCM Concept Project Support Available End of Sep 06 Ongoing work First results available after first user acceptance analysis (End of Oct 06) Ongoing work Description of all training measures Training content on high level Timetable for training execution Description of all measures regarding enhancement of acceptance of project/ program goals by stakeholder, team and enduser Description of communication measures Key messages Timetable for all communication measures for team, stakeholder and enduser Description of all measures supporting the project team and the program management (e.g. ensure handbook use, manage FAQ- lists etc.) Overall presentation of concept including all measures End of Feb

6. OCM Team Plan overview What we deliver… 20072006 08091011120102030405060708 Template Blueprint phase release R1 Template Realization phase R1 Kick-Off August 24 Go live August 1 Pr og ra m Pr ep ar ati on Pilot roll out Establish OCM OCM Analysis OCM Concept OCM Measures OCM Controlling OCM Initiate Measures Initiate Training Measures Initiate Stakeholder Management DeliverableDescriptionTimeline Initiate Communication Measures Available End of Sep 06 OCM Initiate Measures Initiate Project Support Finish beginning of Sep 06 First results available End of Sep 06 ongoing Ongoing work Set up Intranet side Set up project newsletter Set up Project charter Publish article about project start Ensure handbook use Set up project FAQ list Set up project glossary Create project templates Ensure alignment of BIG and G1 OCM activities Manage project trainings If necessary; depends on current situation Initiate Measures can be accomplished without specific analysis of the current situation.

7. OCM Team Plan overview What we deliver… 20072006 08091011120102030405060708 Template Blueprint phase release R1 Template Realization phase R1 Kick-Off August 24 Go live August 1 Pr og ra m Pr ep ar ati on Pilot roll out Establish OCM OCM Analysis OCM Concept OCM Measures OCM Controlling OCM Initiate Measures Training Measures Stakeholder Management DeliverableDescriptionTimeline Communication Measures First measures available Oct. 06 OCM Measures Project Support Main Trainings start April 07 ongoing Reference network starts Sep 06 Key user network Feb 07 Publish newsletter every month Setup and accomplish roadshows Manage FAQ-list and glossary Specific stakeholder information if necessary Manage communication within project Key user trainings Training reference network Training second level support Enduser trainings Setup Change Agent networks Reference network Key user network To accomplish OCM Measures you normally need specific analysis of the current situation.

8. OCM Team Plan overview What we deliver… 20072006 08091011120102030405060708 Template Blueprint phase release R1 Template Realization phase R1 Kick-Off August 24 Go live August 1 Pr og ra m Pr ep ar ati on Pilot roll out Establish OCM OCM Analysis OCM Concept OCM Measures OCM Controlling OCM Initiate Measures Sounding board User Satisfaction Survey DeliverableDescriptionTimeline Project Wellness Checks Two quick feedback sessions planned Feb 07 May 07 OCM Controlling Three meetings planned Oct 06 Feb 07 May 07 Three months after Going Life Gather frequently feedback from „the basis“ about spirit within the organization and perceived progress of a change process using workshop setting „Panel – Check“ Gather feedback from enduser about usability and satisfaction with system and project work. Gather frequently information from project team about satisfaction with project work

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