1. e-government from a user perspective Thomas Johansson The Municipality of Karlskrona Sweden

2. Four levels of e-government 1.Presence on the Internet, static information 2.Interaction, i.e. On-line forms. No electronic signing 3.Transactions on the Internet, i.e. electronic signing of an on-line form 4.Fully integrated services, ”single sign on” 4. Integrated services 3. Transactions 2. Interaction 1. Presence Level of e-service Technical level High Low

3. There are two focuses Internal focus Competence of the employees Readiness to develop the services “It´s a possibility – not a threat” External focus “First impression items” Scenario based services “It´s quicker, easier and better”

4. Were do the Swedish people access the Internet? 70 % is using the Internet, approximately 1/3 uses the Internet every day 60 % is using the Internet from their homes Sex and age All Women Men 16-24 y o 25-44 y o 45-64 y o 65-74 y o

5. What are people in Sweden using the Internet for? Sex and age All Women Men 16-24 y o 25-44 y o 45-64 y o 65-74 y o Most people using the Internet are looking for information, almost 70 % Second most common use of the Internet is communication Over 40 % uses the Internet in their contact with the authorities

6. A new reality ”In 1994, when I became the Mayor of Karlskrona, I was the expert when I met the citizens. Today, they use the Internet to gather information and they always know much more than me.” Mr Mats Johansson Mayor of Karlskrona

7. Thomas Johansson The Municipality of Karlskrona SE 371 83 Karlskrona Sweden phone: +46 455 30 47 61 e-mail: thomas.johansson@karlskrona.sethomas.johansson@karlskrona.se