1. Information Systems in Organizations 3.1.1 Running the Business: Enterprise Systems (ERP)

2. Review Learn IT! Assignment #2 – Due 9/28 – Fast-Food Drive-Through Learn IT! Assignment #3 – Due 10/23 – ERP Systems Learn IT Assignment #4 – Cyber Analytics (http://ibit.temple.edu/analytics/)http://ibit.temple.edu/analytics/ – Starts 10/1 and due 10/30

3. Learn IT! Assignment #2 Create a swim lane diagram that documents the process of taking and filling an order at a fast-food drive-through. Questions and Steps

4. Who? Customer Clerk Point-of-sale Terminal Kitchen

5. What? Placing an order Paying for the order Receiving the food

6. When? Receiving the food - Placing an order - Paying for the order – Preparing the food

7. Example

8. Course Topics Overview Unit 1: Introduction Unit 2: Systems Analysis Unit 3: Organizational Systems Unit 4: Consumer Systems 8

9. Unit 3: Organizational Systems How do large firms function today? 3.1. Types of systems in organizations 3.1.1. Running the business: enterprise systems (ERP) 3.1.2. Managing the business: decision-making (analytics, BI, dashboards) 3.1.3. Growing the business: knowledge management, R&D, and social business 9

10. Unit 3: Organizational Systems 3.2. Systems management 3.2.1. Business analysis, requirements, and systems acquisition 3.2.2. Developing systems: programming, testing, and deployment 3.2.3. Systems integration: standards, interoperability, and external collaboration 3.2.4. Managing risk: security, hackers, and privacy 10

11. Unit 3: Organizational Systems 3.3. Digital business innovation 3.3.1. Generating IT value 3.3.2. Competitive advantage of digital business models 11

12. ? What is an ERP system? Business processes that span multiple functional areas Single System Single Database Many modules One copy of data Costs Benefits Risks Integration Partner Executive Support Change SAP, Oracle and Microsoft

13. Remember Swim Lane Diagram? Who does what and when?

15. Legacy Systems Information Flow Diagram SalesWarehouse Accounting

16. What kind of non-value added work is created when inventory data or credit data is old? Does your customer view your organization as the “well oiled machine”?

17. Enterprise System Sales + Warehouse + Accounting How many copies of data do I have? How much better is my decision making with a single copy of all data? How much non-value added work do I eliminate when inventory and credit data are current? How much happier are your customers when they are dealing with the “well oiled machine”?

18. Exercise Break up into teams of 3-4 On the following slide, identify all of the system interfaces: – What system needs to talk to what other system – One line per data flow

22. ERP Challenges Adoption – People HATE change! Configuration is extremely complex – Vanilla (config change only) vs. Customization Implementation is extremely complex Costs – Rohm and Haas spend $300 million over a period of three years – What else could they have done with $300 million? Risks – Mega-failures with ERP implementations in the mid-90s – Many companies went out of business as a result Internally focused – Need supply chain and customer relationship management too

23. ERP Benefits A single database providing superior, real- time, data-driven decision making Standardizing business processes based on industry best practices – Force business process reengineering Reduced operating costs – Rohm and Haas saved $200 million/year

24. Leaders in the ERP Space SAP Oracle Microsoft Dynamics New cloud based ERP providers?

25. SAP ERPSAP CRMSAP SCM

26. Making it Happen Executive Sponsor Driven by the business, not by IT Requires experts from all of the functional areas Top-tier Integration Partner Training, training, training Testing, testing, testing Don’t cut corners! – It could cost you a fortune – It could cost you your business

27. Unit 3: Organizational Systems How do large firms function today? 3.1. Types of systems in organizations 3.1.1. Running the business: enterprise systems (ERP) 3.1.2. Managing the business: decision-making (analytics, BI, dashboards) 3.1.3. Growing the business: knowledge management, R&D, and social business 27

28. Unit 3: Organizational Systems 3.2. Systems management 3.2.1. Business analysis, requirements, and systems acquisition 3.2.2. Developing systems: programming, testing, and deployment 3.2.3. Systems integration: standards, interoperability, and external collaboration 3.2.4. Managing risk: security, hackers, and privacy 28

29. Unit 3: Organizational Systems 3.3. Digital business innovation 3.3.1. Generating IT value 3.3.2. Competitive advantage of digital business models 29

31. Review Grades Learn IT! Assignment #3 – Due 10/23 – ERP Systems Learn IT Assignment #4 – Cyber Analytics (http://ibit.temple.edu/analytics/)http://ibit.temple.edu/analytics/ – Starts 10/1 and due 10/30

32. ibit.temple.edu/analyticschallenge 2015

33. University-wide/National student competition Work in teams or individually Real-world problems for Merck / QVC / PA BAllet Use any tool. Workshops throughout October Opens October 1, entries due October 30th $10,000 in prizes for winning entries / First Prize $2,500

34. Will an Ebola vaccine change world heath? Who is the best audience for cultural institutions? Can TV and digital jointly increase sales? The Challenges

35. A good graphic tells a story

36. Good graphics help compare large amounts of data easily

37. They look at data from multiple angles…

38. It’s also about choosing the right data…

39. Good graphics provide meaningful insight The electoral result of the 2012 election Under pre-1920 rules: men only Under 1850 rules: white men only

40. Infographics: They can be simple

41. Or they can be more complex, combining several types of data

42. Infographics tell a story using data and images

43. For more information, visit ibit.temple.edu/analyticschallenge

45. Worksheet Activity Worksheet “Business Processes: Procure to Pay”

47. Review Grades Learn IT! Assignment #3 – SAP Login Information on Gradebook – Due 10/23 Learn IT Assignment #4 – Cyber Analytics (http://ibit.temple.edu/analytics/)http://ibit.temple.edu/analytics/ – Starts 10/1 and due 10/30

49. Worksheet Activity Worksheet “Business Process : Procure to Pay with ERP”

50. Worksheet Activity Worksheet “Organizational Systems : Filling in the Income Statement”