1. <<< Not that kind of probe!

2. Quick Review! What are the goals of Stage I? Closure Problem Solving Referrals Validation Immediacy Info Giving Summarization Advanced Empathy Confrontation Probes Empathy Statements Attending Behaviors Attitudes

3. Goals of Stage 1 Establish Rapport  Attending behaviors  Attitudes  Empathy statements

4. Goals of Stage 1 Explore and clarify the situation, thoughts and feelings of the individual

5. Yay! An Activity! Ask yes/no questions only and try to figure out who you are!

6. Did you find out who you were? What kinds of questions would have made finding out easier?

7. Why ask questions? Some reasons we had in mind:  Session concreteness.  information is vague.  Probes help meet the stage one goal of getting the person talking so you can begin to understand them. Example: "There is this woman who I have been getting to know and …I don't know …. I saw her the other day and things just weird.”

8. What we can learn from probes… Value Questions  Helps IG become conscious of their blind spots Forming value questions  Remember empathy statements?  What do you value about _____?  What does it mean for you to _____? Feelings Situation Meaning/Values

9. What we can learn from probes… Goals Hopes Needs / Wants Strengths Talents Resources Possibilities

10. Counsel the trainer with probes.

11. All following issues are fictional and scripted for learning purposes.

12. Open Vs. Close ended questions Open-ended questions  Could you give me an example of when that happens?  What was it like?  How do you feel?  In what way?  How does this affect you? Close-ended questions  –yes, no, or one word

13. Directive vs. Nondirective Nondirective questions  Usually open ended  Non-judgemental  Allows IG to take control Directive questions  Usually close ended  Often judgmental  form of advice-giving Examples of directive questions:  Have you talked to your roommate about this? (advice)  Don’t you feel angry?

14. Clarification vs. Tangent Probes  clarify something you don’t understand  help the individual become specific. Helps the conversation maintain concreteness. Examples:  What do you mean by _______ ?  Tell me more about…  What does “friendship” mean to you?  What do you mean by “turmoil”?  What else has your roommate done to anger you?  What are your expectations? Tangent questions  Ex. Who is he? Do I know him?

15. Accent vs. Why Accent  A repeated word emphasized with tone of voice.  Example: “Scared?” Why Questions  sound judgmental/accusatory.  Ex. Why did you do that? rephrase: What was the reason behind your actions?  Why do you feel that way? Rephrase: What about ____ makes you feel that way?

16. Remember Empathy… =

17. Ask Risa Questions! Risa, 20, near end of second year at college: “I’ve been in college for almost two years now and nothing much has happened. The teachers here are only so-so. I thought they’d be a lot better. At least, that’s what I heard. I’m disappointed, I guess. And I can’t say much for the social life here, either. Things go the same from day to day, week to week.”