1. 14 th Annual Emergency Management Higher Education Conference Tuesday, June 7, 2011

3. Pre-Planning  A Systems Approach  Peer & Clinician Training (to Standards)  Employee Awareness Level Training  Activations Mechanisms in Place  On-going Program Evaluation

4. OnGoing Communications  Risk Communications / Briefings Are Vital  Set Intervals (ICS = Start of Shift)  Critical Change Announcements  Stress Mgmt & Mental Health Planning Early On Incorporated into Incident Action Planning  Access to Resources during work  Access to Resources after work

5. The Culture  Trust is Essential  Systems Support the Culture & Workforce Environment Education Defusings Debriefings Clinical Interventions Ongoing Systems Development (i.e. EAP)

6. Phillip Franks US DHS/FEMA Training Manager Response & Recovery; VA-NPSC (VA Disaster Operations Center) Winchester, VA Phillip.franks@dhs.gov