1. NET@EDUNET@EDU ICS Survey Summary Snowmass August 2001

2. Interpretation of Data Data was adjusted for assumed answers: –Example: deployed some VoIP implies technical trials and talked to vendors. –Summarized essay questions as much as possible and probably too much in some cases. –Please check the interpretations - let me know what needs to be fixed before we publish the results.

3. Demographic Information Most respondents were medium to large schools. –Students: Max: 60,000, Min: 1,100, Mean: 24,000 –Telco: Max: 35,000, Min: 1,200, Mean: 14,000 –Data: Max: 100,000, Min: 2,000, Mean: 23,000 –Most were R-1

4. Organized for Integrated Services To what extent have you organized for integrated services? –None:0% –Planning:80% –Operations:60% –Cost Recovery:40% –Organizational:70%

5. Production Services To what extent have you deployed production services? –None:0% –Thinking about it:90% –Talked to vendors:90% –Some technical trials:80% –Informal (unwritten plan):50% –Formal written plan:20%

6. Production Services Continued To what extent have you deployed production services? –Implemented limited VoIP:60% –Implemented significant VoIP:10% –Production video conferencing:70% –Production video streaming:50% –Removed legacy systems:5%

7. Campus Motivation for ICS Why are you pursuing convergence? –Not pursuing convergence:10% –Combined facilities:60% –Enhanced applications:80% –Long distance savings:20% –Combined staffing:55% –Other:30%

8. Essay Questions What does convergence mean at your institution? –Generally accepted as technical, organizational, and financial convergence What new applications do you envision? –Web integration, Call Center, CRM systems, etc. –Unified messaging and wireless –More integration of web/video into instruction –XML-based information access –A new killer application will emerge

9. Interesting Topics Will convergence lead to more, less, or the same amount of central management? –Is the answer influenced by existing campus practice? Do potential new applications justify ICS by themselves? Should we also focus on MAN applications? Is there a new killer application on the horizon?