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Employee Relations & Industrial Relations @ Deutsche Telekom AG.
–streng vertraulich, vertraulich, intern, öffentlich– Autor / Thema der Präsentation Employee Relations & Industrial Deutsche Telekom AG.
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–streng vertraulich, vertraulich, intern, öffentlich– Autor / Thema der Präsentation History of Deutsche Telekom AG. From the discovery of voice telephony to an international company. 1861 1950 German physicist Johann Philip Reis builds the first device that is capable of electrically transmitting the human voice. He names his invention the “telephone”. 1989 In West Germany, the “Deutsche Bundespost” is established. 1995 First phase of national postal and telecommunications reform creates “Deutsche Bundespost Telekom”. The second phase of the national postal and telecommunications reform marks the transition from Deutsche Bundespost Telekom to the initially state-owned stock company Deutsche Telekom AG. 1996 2001 “Deutsche Telekom AG” goes public in Germany in November 1996. 2007 to present T-Mobile becomes the first transatlantic GSM operator with the takeover of the two U.S. mobile communications providers Voice-Stream and Powertel. The proportion of international revenue in net revenue is consistently above 50 percent since 2007.* *:Annual Financial Report 2010 of DTAG
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International presence.
–streng vertraulich, vertraulich, intern, öffentlich– Autor / Thema der Präsentation –streng vertraulich, vertraulich, intern, öffentlich– Autor / Thema der Präsentation International presence. 3 Autor / Thema der Präsentation 3 The portfolio will indicate a much stronger position on the market thanks to the planned sale of T-Mobile USA, which should be completed by the second half of Deutsche Telekom will be either number one or number two in almost all the markets in which it has a presence. Albania Argentina Austria Belgium Brazil Bulgaria Canada China Croatia Czech Republic Denmark France Germany Greece Hong Kong Hungary Italy Japan Republic of Macedonia Mexico Montenegro Netherlands Poland Romania Russia Singapore Slovakia Spain/Portugal South Africa Switzerland Turkey United Kingdom USA Selected international subsidiaries and majority shareholdings 3
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Deutsche Telekom AG in numbers.
North America* North America* FTE Asia 1.093 FTE USA South America 1.956 FTE South Africa 2.181 FTE Germany FTE Europe* FTE Net Revenue EBIT Net Profit (loss) EBITDA Total Assets 2010 62,4 5,5 1,7 17,3 127,8 (billions/€) Source: Personnel Report 2010/2011; Annual Financial Report 2010 * North America (incl. T-Mobile US); Europe (without Germany)
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Deutsche Telekom’s vision, aspiration and strategy.
–streng vertraulich, vertraulich, intern, öffentlich– Autor / Thema der Präsentation –streng vertraulich, vertraulich, intern, öffentlich– Autor / Thema der Präsentation Deutsche Telekom’s vision, aspiration and strategy. 5 Autor / Thema der Präsentation Autor / Thema der Präsentation 5 5 Deutsche Telekom – a global leader in “Connected Life and Work” Our vision The most highly regarded service company in our industry Our aspiration FIX TRANSFORM INNOVATE Improve performance of mobile-centric assets Leverage one company in integrated assets Build networks and processes for the Gigabit Society Connected life across all screens Connected work with unique ICT solutions Our strategy 5
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Board of Management Deutsche Telekom AG.
–streng vertraulich, vertraulich, intern, öffentlich– Autor / Thema der Präsentation Board of Management Deutsche Telekom AG. Autor / Thema der Präsentation 6 René Obermann Timotheus Höttges Thomas Sattelberger Niek Jan van Damme Reinhard Clemens Dr. Manfred Balz Claudia Nemat Edward R. Kozel Chairman of the Board of Management Finance Human Resources Germany T-Systems Data Privacy, Legal Affairs and Compliance Europe Technology and Innovation T-Mobile USA Corporate Development Group Strategy Group Organization Corporate Communications and Corporate Social Responsibility Brand Management Government Relations and Regulatory Law Controlling Treasury and International Financing Mergers & Acquisitions Accounting and Taxes Investor Relations Internal Audit Risk Management Real Estate Shared Services Director of Industrial Relations HR Strategy HR Management HR Development Executive Staff Vivento HR Services Telekom Telekom Training Standard Market (consumers and business customers) in Germany Sales Customer Care Marketing Group Business Security Direct Sales to Corporate Customers (T-Systems) Product Development for Corporate Customers ICT Solutions Data Privacy Data Security / IT Security Compliance Legal Affairs Group Security Coordinator Subsidiary management for european mobile and fixed-network companies International Sales & Service International Marketing Technology IT Products and Innovation (consumers and business customers) Procurement
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DTAG‘s commitments towards its employees, customers and stakeholders.
–streng vertraulich, vertraulich, intern, öffentlich– Autor / Thema der Präsentation DTAG‘s commitments towards its employees, customers and stakeholders. Code of Conduct Guiding Principles Social Charter Our Code of Conduct is a group-wide framework which shapes DTAG‘s internal stakeholders behavior. An update has taken place in 2011. Our Guiding Principles help our employees by implementing the strategy in their ways of working and attitudes. Established in 2009 in the present form Our Social Charter represents the social standards of Deutsche Telekom. Acting according to internationally accepted guidelines and standards, especially of the ILO, OECD and the UN Global Compact The Social Performance Report is the annual review of the Social Charter. Established in 2003 Corporate Responsibility Report Employee Relations Policy Our Corporate Responsibility Report expresses our appreciation towards our customers, employees, shareholders and the society. Deutsche Telekom reports annually about its objectives, its activities and the progress made in the relevant economic, ecological and social areas since 1996. Our Employee Relations Policy describes our global understanding of Employee Relations based on specific core elements. It comprises our promise as employer towards our employees worldwide. Implementation process has started in 2011
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External stakeholders Social Performance Report
–streng vertraulich, vertraulich, intern, öffentlich– Autor / Thema der Präsentation The interconnection and hierarchy of DTAG’s commitments towards its employees, customers and stakeholders. Guiding Principles Global design of corporate culture Internal stakeholders (employees, managers) External stakeholders (suppliers, shareholders, press, general public,…) Social Charter Code of Conduct to comply with defined policies and principles Deutsche Telekom's voluntary commitment Behavioral framework for all employees of Deutsche Telekom Social Performance Report Guidelines / Policies Compliance by Group companies (reviewed annually) ER Policy Detailed description of target behavior Framework for defining ER Included in terms and conditions for suppliers DT suppliers are expected to be compliant
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Deutsche Telekom‘s Social Partners.
–streng vertraulich, vertraulich, intern, öffentlich– Autor / Thema der Präsentation Deutsche Telekom‘s Social Partners. Deutsche Telekom AG Supervisory Board Legal obligation 3 of 10 employee representatives are officials of Ver.di or the DGB Ver.di: affiliated to UNI & the DGB Deutsche Telekom AG Shareholders‘ Meeting Legal obligation Employee representatives asking questions regarding working conditions and rights at work during the Shareholders’ Meeting Social Dialogue Committee of the Telecommunications Sector (European level) Social-political obligation Advising the European Commission on social-political initiatives and developments and the promotion of a social dialogue to continual improvement of working conditions of employees in this sector Employees are represented by UNI or by local affiliates of UNI European Works Council (EWC) (Employee representation on an European level) Legal European obligation 32 members from 13 different European countries are represented in the EWC of DTAG
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Deutsche Telekom‘s current situation in Industrial & Labor Relations.
–streng vertraulich, vertraulich, intern, öffentlich– Autor / Thema der Präsentation Deutsche Telekom‘s current situation in Industrial & Labor Relations. Germany Established dialogue with unions, union members and works councils due to the legislation of the employee representation by German Co-Determination Laws Europe In general, good cooperation between the DTAG and the European Works Council (EWC) In NatCos mixed situations depending on the political & economic standing in the respective countries United States Campaigning activities against T-Mobile USA and DTAG Dispute with CWA/ver.di/UNI/ITUC regarding the unionization of T-Mobile USA Recent union organizing activity has increased since the AT&T acquisition announcement Further global activities of DTAG The balancing act between the standardization and harmonization wishes of the headquarters and the integration of M & A deals in the respective company with the respective employment contracts, framework conditions and trade unions leads to challenges.
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–streng vertraulich, vertraulich, intern, öffentlich– Autor / Thema der Präsentation Global business trends as challenges of the future for Employee Relations. Borderless globalization of businesses & economies Standardization vs. Local Adaption Globalization of values, labor & human rights Uniformity vs. Diversity Digitization of communication and collaboration From a bipolar relationship between employer and employee organizations to a Multi-Actor System. Labor markets change to talent markets worldwide The power is shifting increasingly away from the capital to the talent owners. Actors‘ self-concepts in the work system change The salaried workers will grow more and more into corporate citizen characteristics; the trade unions, which have so far channeled the issues and in particular in the distribution topic, must turn to new topics, and the employers will have to deal with the fact that overall the Multi-Actor System takes away a piece of their freedom of maneuver.
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Thank you for your attention.
–streng vertraulich, vertraulich, intern, öffentlich– Autor / Thema der Präsentation Thank you for your attention.
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Employee participation in Germany
–streng vertraulich, vertraulich, intern, öffentlich– Autor / Thema der Präsentation Employee participation in Germany Autor / Thema der Präsentation 13 Regulated by the German Co-Determination laws Board of Management (Labor Director) appoints + supervises Supervisory Board representatives of shareholders employees/unions Group’s Works Councils GWC, JWC, WC elect elect Shareholder elect Employees support suggest candidates Unions
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