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6. 1 What two categories of workers are largely responsible for creating technical communication?

7. 1 Answer: technical professionals and technical communicators Home

8. 2 Chapter 1 lists a variety of examples of technical communication. Name four of them.

9. 2 Answer: Some examples are the following: inquiry letters, sales letters, goodwill letters, and claim and adjustment letters to customers, clients, and suppliers; Web sites to describe products and solicit job applications; research reports for external organizations; articles for trade and professional journals; memos and e-mails; instructions; proposals; reports; oral presentations.

10. 3 Chapter 1 lists six defining characteristics of technical communication. One characteristic is that technical communication addresses particular readers. What are three other characteristics mentioned in the chapter?

11. 3 Answer: The other five characteristics are that it helps readers solve problems, it reflects an organization’s goals and culture, it is produced collaboratively, it uses design to increase readability, and it consists of words or graphics or both.

12. 4 Chapter 1 lists eight measures of excellence in technical communication. One is that it is honest; another is that it is accessible. What are three other measures of excellence?

13. 4 Answer: The other six measures of excellence are clarity, accuracy, comprehensiveness, conciseness, professional appearance, and correctness.

14. 5 Chapter 1 cites three reasons for ensuring that technical communication is honest. The first is that it is the right thing to do. What is one other reason?

15. 5 Answer: The other two reasons are that if you are dishonest, readers can get hurt or you and your organization could face serious legal charges.

16. 6 As used in Chapter 1, what does accessibility mean?

17. 6 Answer: Accessibility refers to the ease with which readers can find the information they seek.

18. 7 As used in Chapter 1, what does correctness mean?

19. 7 Answer: Correctness refers to the text’s adherence to conventions of grammar, punctuation, spelling, and usage.

20. 8 One basic purpose of design features is to make a document attractive. What is one other purpose mentioned in Chapter 1?

21. 8 Answer: The two other purposes are to help the reader navigate the document and to help the reader understand the document.

22. 9 The study of technical communication will NOT enable you to do which of the following? improve your ability to create documents that make information accessible to your readers assist you in identifying the kinds of people who will read your documents make you a more skilled computer user help you write effective documents that minimize the need for communication skills

23. 9 Answer: D. help you write effective documents that minimize the need for communication skills