1. The Physical Space An Evolving Knowledge Landscape “ Transform the use of the physical library space to support collaboration, innovation and reflection ” Knowledge into Action Review recommendation

2. Physical Space Working Group – Context Knowledge into Action Knowledge Services Audit 2011 Physical Resource Workstream  Document Delivery  Journal Archive  Book Collection  Physical Space

3. Physical Space Working Group - Context  Physical Resource Report – Knowledge Space Feb 2012 Explore the Knowledge Landscape  Physical library space > knowledge space  Storage to action > knowledge translation  Scope for innovation > collaboration/ new ways of working Working Group: Lynn Easton, Lorna Trainer GGCHB, Julia Green Health Scotland, Dianne Mitchell NHS Tayside, Laiq Raihman Golden Jubilee National Hospital and Clare Scanlan NHS 24 (Chair)

4. Discussions and Dilemmas  No one size fits all  New models of space use vs. desirable dimensions  Core dimensions of knowledge space

5. Core Dimensions of Knowledge Space

7. C Core Dimensions of Knowledge SpaceSpSpaacemensions of Knowledge Spaceore

8. Core Dimensions of Knowledege Space

9. Core Dimensions

10. Core Dimensions of Knowledge Space

11. Reflection and Private Study  Users are multi-generational with an array of perceptions and attitudes to work and study which need to be acknowledged.  Much of the emphasis on space design is the promotion of collaboration and knowledge flow among users - still a demand for an environment that supports quiet concentrated work and reflection.  Open plan work areas receive low ratings in terms of their suitability for creative working - “distraction-free” areas that foster creativity and innovation are essential. Image courtesy of samuiblue/FreeDigitalPhotos.net

12. Enablers and Barriers Provision of meeting rooms/pods allows for concentrating on tasks Partitioned areas Provision of headphones or similar devices Physical convenience – centrally located – allows quiet places away from the wards/working area Access point to information - a learning environment Combination of new technologies with traditional resources makes the library an attractive place Emotional attachment – it’s an extension of the classroom for serious, sustained study; a contemplative oasis Pro-active support and training – library professionals on hand to assist Not always used – concerns about how this may be interpreted by colleagues; inconvenient if no access to files, phones etc Noise levels Uncomfortable; must have compatible machines/technology Not physically on site – distance makes it difficult to take time away from work area Electronic resources accessible from anywhere Library can be defined as a “storage space”; designed around library operations rather than user needs Emotional attachment – opposed to change; unable to see the benefits of utilising the space differently No professional on site Competition for space/organisational priorities

13. Dimension 2 Collaborative Space

14. Collaborative Space  High specification technologies  Learning  Social networks and virtual gatherings  Knowledge broker role  Flexible  Location Artwork by Scott Maxwell www.lumaxart.com/ Creative Commons License Attribution-Sharealike Generic 2.0 via Fliker www.lumaxart.com/

15. Enablers/Barriers Enablers Barriers  Physical space  IT  Organisational culture and politics  Knowledge brokers  Physical space  IT  Organisational culture and politics

16. Virtual Space  provide immediate access to a range of resources  can be updated more frequently  can make life easier for users and  can prove a valuable adjunct to physical libraries Virtual collections:

17. Virtual Space  Facilitates virtual gatherings and encourages discussion and sharing of knowledge through information and communication technologies and social networks  Facilitates learning at convenient locations and over a wide geographical area

18. Virtual Space Enablers  Technological Capacity  Drive for greater efficiency and economy  Drive to improve access and strive towards equity of access  Easier to update electronic resources Barriers  Limitations of IT infrastructure – accessing computers  Software limitations - multiple logins, differing supplier platforms etc  User and staff reluctance to changing landscape  Finance, staff shortages

19. Knowledge Professional expertise  Identifies appropriate knowledge resources according to need  Organises knowledge resources  Packages knowledge resources into easy-to-use formats  Supports sharing of knowledge and skills  Provides guidance and training in the identification and use of knowledge resources, and in doing so build organisational capacity and culture for use of knowledge  Promotes and fosters connections between research and practice  Can provide support where needed when not tied to a physical space

20. Enablers  Focus on evidence-based/informed policy and practice  Quality Strategy – ‘effective’ i.e. based on the best evidence available  Drive for quality improvement  KIA review – high level champions in the form of executive and clinical leads  Flexibility to provide knowledge support at point of need

21. Barriers  Lack of understanding of the work and skills of knowledge professionals  A focus on the library as physical space rather than the skills required to support the space and make it work effectively  Staffing and financial resources in the current climate  Insufficient buy-in from senior management  Belief that you can find all the information you need through Google

22. 4 dimensions? What are your views? Have we missed anything? Over to you!