1. Global E-Business and Collaboration
Use Information Systems
to remain Competitive

2. Telus embraces social learning
Canadian Telecommunication
Wireless, Internet, Telephone
12.7 millions user accounts
Providing superior service
Good teamwork
Good employee learning

3. Employee learning Formal classroom setting Social learning
Learn from knowledgeable instructor
Social learning
Learn from employees each other’s expertise
Preserve employee experience and knowledge
“Continuous, collaborative, connected” education
Mentoring, coaching, job rotations, videos, blogs, and wikis

4. Microsoft SharePoint Server 2010
Single point of entry
Share knowledge
Search learning assets
SharePoint MySites
Employees create web pages for their own area of expertise and special skills
Expert Search
Blog capabilities

5. My Communities Project teams, departments, other groups
Develop from SharePoint
Project teams, departments, other groups
Work together
Share documents
Other contents
More than 1,000 videos

6. Learning management systems
Track and display the formal learning courses
Shift in company culture needed
Encourage acceptance and participation
Internal website to demo the new collaboration tools
Wiki to facilitate discussions

7. 2.1 Business processes and Information systems
2.2 Types of information systems
2.3 Systems for collaboration and social business
2.4 The information systems function in business

8. 2.1 Business Processes and Information Systems
work is organized, coordinated, and focused
to produce a valuable product and service
Hire employees
New products development

9. Business process Source of competitive strength Source of liabilities
Tied to a specific function area
Identify new customers
Cross many different functions
Order fulfillment process

10. Order fulfillment process

11. How information technology improves business processes:
Efficiency and transformation
Increase efficiency of existing processes
Enable entirely new processes
Change the flow of information
More people to access and share info
Replace sequential steps with simultaneously in parallel
Eliminating delays in decision making

12. 2.2 Types of information systems
An organization
Different interests, specialties, and level
Different kinds of systems
Systems for different management groups
Systems for linking the enterprise
E-Business, E-Commerce, and E-Government

13. Systems for different management groups
Transaction processing systems
Operational
Keep track of the elementary activities and transactions
POS, point-of-sale systems
Tasks, resources, and goals are predefined and highly structured
Central to a business

14. Figure 2-2 A Payroll TPS

15. Business Intelligence Systems for decision support
Management information systems and
Decision-support systems
Middle management
Monitoring, controlling, decision-making, and administrative activities
Reports on the organization’s current performance

17. MIS DSS Provide info to routine, specific in advance situations
Nonroutine, not fully predefined in advance situations
What …., if
WHAT would be the impact on the production schedules IF we were to double sales in the month of December?

18. Voyage-estimating DSS

19. Executive support systems
Senior management
Address strategic issues and long term trends
What product should we make in 5 years?
Incorporate data about external events
Use Portal as interface for senior management
Digital dashboard

20. Dashboard
cp. P.80 Dundas data visualization

21. Systems for linking enterprise
Enterprise Applications
Span functional areas,
Focus on executing business processes
Across business firm
Include all levels of management
Enterprise systems (ERP)
Enterprise resource planning

22. Systems for linking enterprise
Enterprise systems (ERP)
Enterprise resource planning
Supply chain management systems
SCM
Interorganizational system
Customer relationship management systems
CRM
Coordinate all activities that deal with sales, marketing, and service

23. Knowledge management systems
Better manage process for capturing and applying knowledge and expertise
Intranet and Extranet
Intranet: internal company websites
Extranet: company websites that are accessible to authorized external users
Internet

25. E-Business, E-Commerce, and E-Government
Digital enabled …
The use of digital technology and the Internet to execute the major business process

26. Enterprise systems ERP, enterprise resources planning 企業資源規劃
MIS systems can not automatically exchange information to each other
Fragmentation of data
Collecting data from various key business processes 就源輸入

27. Information flow as Data flow
sales
Sales information systems
accounting
Customer
orders
Accounting info systems
production
Production info systems
Information flow with Data CENTRALIZED
Customers
WEB
Order Master File
ERP
Sales
Production

28. 2.3 Systems for Collaboration and Teamwork
Major components on iphone 6 main board – front side
Source:

29. Collaboration
Working with others to achieve shared and explicit goals
Short term / long term
One to one / many to many
Team
Part of a organization’s business structure
Specific mission
NASA's Curiosity rover for Mars

30. Reasons for Collaboration and teamwork
Changing nature of work
Primary value-adding activity for a job
Interaction: talking, ing, presenting, and persuading
Growth of professional work
Require substantial education
Sharing information and opinions to get work done

31. Changing organization of the firm
Decentralization of works

32. Changing scope of the firm
Ford 2010
Produce about 3 million automobiles
200,000 employees
90 plants and facilities
Worldwide
Emphasis on innovation
Most innovations derive from collaborations
Changing culture of work and business
Diverse teams produces better outputs

33. Social business
The use of social networking platforms to engage employees, customers, and suppliers
Deepen interactions
Continuous conversations
Increasing emotional involvement
Information transparency
Everyone involve in the creation of value will know much more about everyone else

34. Business benefits of collaboration

35. Requirements for collaboration

36. Building a collaborative culture and business process
Command and control
Old school
Top level: set business plans
Middle level: pass messages up and down, back and forth
Low level: carry the order without asking

37. Collaborative business culture
Build the teams
Coordinate their works
Monitor their performance

38. Tools and technologies for collaboration and teamwork
Enabler: Information technology
and Instant message
Major tools
Social networking
Collaborating among interaction-based jobs
Wiki
Easy for user to contribute and edit content

39. Internet-Based Collaboration Environment
Virtual Worlds
To house online meeting, training sessions, and “lounge”
Internet-Based Collaboration Environment
Virtual meeting systems
Reduce expensive extensive travel
Google Apps/Google sites
Free online service
Microsoft SharePoint
Microsoft office SharePoint Server 2010
Lotus Notes
IBM Lotus Domino Server

40. Evaluating and selecting collaboration software tools

41. 2.4 The Information System Function in Business
Formal organizational unit
responsible for information technology service
資訊部門
Programmer
System analyst
Information systems manager
Chief information officer (CIO)
Chief Security officer
Chief privacy office
Chief Knowledge officer
End users

42. Organizing the information systems function
Depend on the nature and interests of the firm
Decentralized
Centralized
Combined

43. IT governance
Strategy & policies for using information technology within an organization

44. Interactive session Technology Management (Minicase)
Schiphol international hub
P. 78
Management
Piloting Procter & Gamble from decision cockpits
P.84