1. Regional Workshop to disseminate Water Supply and Sanitation Standards of Service, adapted to LDCs Préparation to the ISO TC 224 Drafts Standards test in Africa. WBI/NWSC WORKSHOP OUGANDA, KAMPALA, JULY, 24th TO 27th 2007

2. WBI/NWSC Workshop, Kampala2 Proposition of a methodology for the test of the standards in Africa Ingrid PICARD URBACONSULTING

3. WBI/NWSC Workshop, Kampala3 Objectives for testing the standards  To verify the relevancy of these standards in Africa  Are they considered useful by the stakeholders?  Do they contribute to improve water and sanitation services?  To analyse the results of the test process of the standards  To propose changes which take into account the specific context of African countries

4. WBI/NWSC Workshop, Kampala4 Objectives for testing the standards  To develop an ISO guidebook for the application of the 24510/24511/24512 standards, specifically adapted to African realities, and to facilitate the dissemination of these standards

5. WBI/NWSC Workshop, Kampala5 Objectives of the workshops  To present the standards  To present the proposed methodology for testing the standards  To discuss this proposition  To verify the motivation of local stakeholders  To propose a road-map for the next deadline

6. WBI/NWSC Workshop, Kampala6 The global process

7. WBI/NWSC Workshop, Kampala7 What does it mean ‘To test the standards’?  To test the standards means:  To implement the standard as it stands, for a long time period (+/- 2 years)  To implement 2 or 3 of these standards: o ISO 25510 for each site o + ISO 24511 for the sanitation service and/or ISO 24512 for the water supply service  To follow the 6 stages described below

8. WBI/NWSC Workshop, Kampala8 Stage 1: Identification of the stakeholders  Stakeholders are numerous but it is essential to have at least the participation of:  Users  Responsible bodies  Operators  Regulatory bodies  A Test Pilot Comitee, including a representative of all these stakeholders, will be created. It will be in charge of the application of the test of the standards on the site

9. WBI/NWSC Workshop, Kampala9 Stage 2: Preparation of implementation  This stage will be essential for the test of the standards. It will consist of:  Analysing the whole standards  Producing a shared vision of the objectives for improving services  Analysing gaps with regards to existing situation  Identifying priority action plans  Choosing indicators  Designing a monitoring system

10. WBI/NWSC Workshop, Kampala10 Partial evaluation  At the end of stage 2 an evaluation will be done  The test will continue if consensus and realistic action plans have been identified  The test will end if not…  An initial version of the Application Guidebook could be draft at this stage

11. WBI/NWSC Workshop, Kampala11 Stage 3: Implementation  Stage 3 is the implementation phase of the test. Actions will be:  Implementation of priority action plans  Monitoring the indicators  Coordination with the African level and the external partners

12. WBI/NWSC Workshop, Kampala12 Stage 4: Analysis of the impact  Evaluation of the activities undertaken during the stage 3 will allow an analysis of the progress made  If possible, new objectives and action plans could be identified (return to stage 2) to carry out the improvement of services

13. WBI/NWSC Workshop, Kampala13 Stage 5: Evaluation and global synthesis for generalisation  Local level evaluation  Collect the opinions of the stakeholders involved  Measure the effects of the implementation of the standards on the water and sanitation services  Global evaluation and analysis of the results  Analysing the results of all the test sites  Conclusion on the applicability of the standards in African countries  Composition of the ‘Standards Application Guidebook’

14. WBI/NWSC Workshop, Kampala14 Stage 6: Continuing with standards implementation  The implementation of the standards can be carried out even after the end of the project  The improvement of the service is a long process, which never really end…

15. WBI/NWSC Workshop, Kampala15

16. WBI/NWSC Workshop, Kampala16 African specifics (1/2)  Weak governance (unclear institutional organisation) and lack of dialogue between stakeholders  Many informal operators (with poor accounting, no contract…), even if they have thousands of customers and a good quality of service

17. WBI/NWSC Workshop, Kampala17 African specifics (2/2)  Monitoring systems are often weak or even lacking: data collection is very difficult, then calculation of performance indicators are not easy to make

18. WBI/NWSC Workshop, Kampala18 Forward-looking planning (1/3)  Beginning of the test phase: early 2008  Months 1 to 3: identification of the stakeholders and creation of the test Pilot Committee;  Months 3 to 4: analysis of the standards content; definition of objectives / evaluation criteria and associated performance indicators;  Months 4 to 5: collection of available data, taking advantage of the human resources found in the Pilot Committee;  Months 5 to 6: evaluation of the initial situation and determination of the « zero value » for each of the performance indicators that will have been selected as relevant

19. WBI/NWSC Workshop, Kampala19 Forward-looking planning (2/3)  Months 6 to 24: application of the standard  implementation of the procedures in order to obtain reliable data with which calculate the performance indicators; standard should be tested for 18 to 24 months  Months 24 to 26:  evaluation of the final situation and analysis of the contribution of the standard to the improvement of the service;  elaboration of recommendations to the ad hoc group for changes to make to the standards as a function of the specific constraints/difficulties at each site, whether they reflect, or no, African realities

20. WBI/NWSC Workshop, Kampala20 Forward-looking planning (3/3)  Months 26 to 30:  centralisation of the results from the whole of the group of test sites by ad hoc DC group  global synthesis of the results obtained at the test sites and formulation of recommendations (final consolidated version) to the ISO technical committee for eventual changes to the standards (for the review study of the standards in 2010).  This calendar will be refined and adapted for each site.  Every six months, the meetings of the SC5 “Norms ISO TC224” of the AfWA will be an opportunity to give updates on the progress of the process in each single site.

21. WBI/NWSC Workshop, Kampala21 Thanks for your attention! Ingrid Picard picard@hydroconseil.com