1. www.com-matters.org Respectful www.com-matters.org

2. Respectful People who communicate effectively are open to divergent opinions and views. They listen actively and thoughtfully, even when they disagree with what’s being said.  Institutions should strive to make active, respectful listening a cultural norm, especially when it comes to communications.  Accept that diverse points of view have inherent value.  Embracing things you don’t know and insights you can learn from others heightens your awareness and expands your capacity to be truly engaged, alert and responsive.

3. www.com-matters.org Respectful www.com-matters.org Respectful 23% Americans who say that most people they meet have very good manners (Public Agenda).

4. www.com-matters.org Respectful www.com-matters.org Respectful 42% Drop in perceived respect parents have for teachers, from 91% to 49% (Harris Poll).

5. www.com-matters.org Respectful www.com-matters.org Respectful 95% Percentage of Americans surveyed who believe we have a civility problem (Weber Shandwick).

6. www.com-matters.org Respectful “ “Communication enhances the value of our work as a team. If we are serious about moving the dial on the issues we care about, we have to engage our stakeholders.” COMMUNICATION LEADER Community Foundation

7. www.com-matters.org Respectful “ “Since grantees are hands-on, they frequently have better policy contacts and credibility than a foundation executive.” COMMUNICATION LEADER Nonprofit

8. www.com-matters.org Respectful “ “The biggest gap I see is in communication with donors or funders, which happens quickly, and communication with constituents, which always seems to happen last minute, with less intention, and often different quality.” PROGRAM LEADER Nonprofit

9. www.com-matters.org Respectful When is active, respectful listening encouraged?

10. www.com-matters.org Respectful How do you seek out contrary perspectives?

11. www.com-matters.org Respectful How do you act on feedback you receive?