1. INTERNACIONAL WORKSHOP BEST PRACTICES IN COMMUNITY CITIZENSHIP Friday, 21th March 2014 Local Agency of Economic and Employment Promotion Avelino González Mallada Street, 27, 33204 Gijon

2. Citizen Card Gijon

3. GIJON CITY Population: 280,000 inhabitants Surface Area: 181 sq km Households: 117,262 Website: http://www.gijon.es

4. OBJECTIVES Offering citizens quality services. Creating only one card for all the municipal services. Improving our services. Developing new services. Integrating our applications.

5. STARTING POINT The idea started 1999. Agreements with Banking Entities. Disadvantages: Incompatibility of some applications. Coordination among all the companies involved. Similar experiences developed in other cities. Gijon became part of an European-level working group called “Smart Cities”.

6. KEY FEATURES (I) “Contactless” Card MiFare©  Easier to use  Faster paying system  Less wear and tear  Less Maintenance Municipally-Owned  Open to new developments.  Does not have any type of commission.  Bank account not required.

7. KEY FEATURES (II) Personal & non-transferable Personalization: Photo, First Name, Surnames, Number CC, Issue Date Contactless chip inside

8. HOW TO APPLY FOR IT ? Form and Photo. The Card is free. The Card does not expire. The card is ready immediately for user. Children and citizens not registered on the municipal census. A company can apply for it.

9. EVOLUTION OF NEW USERS

10. LEISURE FACILITIES 6 Municipal Swimming Pools 2 Municipal Golf Courses Users > of 10.000 Total Uses: 2.7045.053 Annual Average: 305.000

11. PUBLIC TRANSPORT (BUS) 20 Cashpoints Machine to recharge the card and the majority of newsstand to reload the citizen card. Maximum recharge: 150 € Discounts money according to the user Total Uses: 130.342.990 Annual Average: 11.849.362 Monthly Average: 1.125.771 Daily Average: 37.000

12. LIBRARIES & MEDIA CENTRES Permits loans from library collections More than 200.000 users 12 Media Centres and each one approx 15 computers Take courses & Internet access Total Uses Library and Media Centres: 2.691.092 Annual Average: 244.644 Monthly Average: 25.400

13. GIJON-BIKE  8 points around the city  Up to 64 bicycles available  Identification via PIN Total Uses: 363.830 Annual Average: 36.383 Monthly Average: 3.580

14. O.R.A. (Parking) Get a ticket to park the car 270 Parking meters Tickets sold monthly is 14.200 Magnetic strip Free access using the Card. PUBLIC TOILETS

15. ACCESS TO CIMADEVILLA Oldest quarter in Gijon Night-traffic regulated with bollard Not all the cardholders, only for residents Total Uses: 633.308 Annual Average: 57.573 Monthly Average: 4.453

16. CITIZEN CASHPOINTS (ATM) There are 20 citizen cash points. On-line payment  Cash payment of all public bills. Coins and notes are accepted.  Payment using any bank-card. Change the CC’s PIN The Census Registration Form 24 hours use Total Uses: 2.878.574 Annual Average: 405.201

17. THE @CERCA PROJECT City Council Website for administrative procedures On-line procedures, via the Website Information Channels Citizen’s Virtual Folder Structure in accordance with Citizen’s interests 100 % interactive

18. SERVICES FOR THE MUNICIPAL EMPLOYEE Clocking in/out System. Car sharing. Access Control. Electronic Signature.

19. LATEST INNOVATIONS Payment and Booking of Sports Facilities. Enrolment on Cultural and Sports Courses. Pay with NFC. Recharge electric cars.

20. SUMMARY ServiceUses% Libraries299.4202,1% Cimadevilla51.7900,4% Gijón-Bici44.7180,3% Leisure235.2491,7% Parking36.2530,3% Transport13.543.76695,3% Total14.211.196100,0%

21. ON-GOING PROJECTS Green Point Access. Promote Small Trade. Develop New Internet Services.

22. INVESTMENT (H.R.) Commences in July 1999. Companies and foundations involved. 20 people involved in the project.

23. INVESTMENT (Financial) Around 1 M € Software Applications (Purchase, Adaptation, Development) Cancelling devices on Buses Physical Cards Personalization of Cards Recharging Machines PC readers

24. Thank you for your attention Mª Begoña Castro García Gijon City Council mbcastro@gijon.es Pedro López Sánchez Project Manager Gijon City Council plopez@gijon.es