1. User Productivity Kit Jeanie Powell Principal Solutions Architect

2. Copyright ©2006, Oracle. All rights reserved. Oracle Confidential 2 Of the 437 companies that responded to the survey, 76% face user competency challenges related to their ERP system* * From the Meta Group Importance of Training End Users

3. Copyright ©2006, Oracle. All rights reserved. Oracle Confidential 3 Challenges of Training End Users – Strategic How do I address “pre-go-live” training and “post-go-live” support? How will I address new-hire training? How do I address local and remote users? How will I deliver training? Classroom training? Web-based training? Both? Can I leverage existing content?

4. Copyright ©2006, Oracle. All rights reserved. Oracle Confidential 4 Challenges of Training End Users – Development Resources – who is going to do the work? – Limited training, business, and technical resources. Time – do we have the time to do the work? – Instructor-led training development time  40:1. – Web-based training development time  200:1. Budget – do we have the budget to do the work?

5. Copyright ©2006, Oracle. All rights reserved. Oracle Confidential 5 Implementation/Upgrade Challenges Should I change my business processes or should I customize the application? Fit/Gap Analysis How will I manage change in my organization? How can I minimize risk to my company?

6. Copyright ©2006, Oracle. All rights reserved. Oracle Confidential 6 User Productivity Kit in the Implementation Lifecycle

7. Copyright ©2006, Oracle. All rights reserved. Oracle Confidential 7 User Productivity Kit - Developer

8. Copyright ©2006, Oracle. All rights reserved. Oracle Confidential 8 User Productivity Kit - Content