2. Grandmother’s Books

3. This presentation is created in partial fulfillment of EDTC 550 -- Information Technology -- a graduate course of the University of Phoenix online Grandmother’s Books Introduction

4. Our Business Concept Grandmother’s Books - I

5. Welcome to Grandmother’s Books Online We are 4 employees of the retail store who are experimenting with e-commerce Grandmother’s Books - I2 Concept

6. Grandmother’s Books –Our Parent Company –Large retail bookstore chain located in various cities in the United States and Canada Grandmother’s Books - I3 Concept

7. Grandmother’s Books - I4 Concept

8. We have chosen 4 categories of books to sell online via our website Each of us specializes in one of the 4 categories Grandmother’s Books - I5 Concept

9. Grandmother’s Books - I6 Concept

10. Our Business Requirements Grandmother’s Books - II

11. Inventory tracking/Accounting Marketing communication Marketing research Sales -- projection, actual Salesperson production Service tracking Manufacturing production Grandmother’s Books - II2 Requirements

12. Grandmother’s Books - II3 Inventory tracking/Accounting Grandmother’s Books Online will use Microsoft Access to create databases which will track inventory, suppliers, customers, and orders. This set of relational databases will be supported by Microsoft Excel for accounting purposes. Requirements

13. Grandmother’s Books - II4 Marketing communication Grandmother’s Books Online will use e-mail, as well as the website, to communicate with its customers. New arrivals, special sales, and other items of interest will be posted regularly on the website. One of our team members will create and maintain the website. Requirements

14. Grandmother’s Books - II5 Marketing research Grandmother’s Books Online will use the internet to research other specialty bookstores online and network with those companies. In addition, internet search engines will be used to find other sources of books in which we are interested in selling within our designated categories. Requirements

15. Grandmother’s Books - II6 Sales -- projection, actual Grandmother’s Books Online intends to sell 2500 books in the $10 range to gross $25,000 in its first year of operation. We intend to keep $20,000 in operating expenses, if possible. Requirements

16. Grandmother’s Books - II7 Salesperson production Grandmother’s Books Online will use the four salespeople from the floor of its largest retail store to operate the online bookstore. In addition, we will focus on only four categories of books in order to maximize our success. Requirements

17. Grandmother’s Books - II8 Service tracking Grandmother’s Books Online will use the database system to track customer service from the time of the order until delivery. We will gather information about our customers, their preferences and needs through our website. Requirements

18. Grandmother’s Books - II9 Manufacturing production Grandmother’s Books Online will use inventory from the retail stores of its parent company and therefore, will not be directly in the business of manufacturing. However, we will practice “just in time” order fulfillment, creating an efficient system for moving merchandise from the floor of the retail store to the shipping point. Requirements

19. Hardware & Software Design Grandmother’s Books - III

20. Grandmother’s Books - III2 Design Our customer logs into their computer at home

21. Grandmother’s Books - III3 Design The web server processes their order through our website

22. Grandmother’s Books - III4 Design A file/data server will store transactions and provide the backbone of our database management system

23. Grandmother’s Books - III5 Design Each employee will have a PC with which to access databases and follow order processing

24. Grandmother’s Books - III6 Design Each employee will be trained in every aspect of the business we will strive for interoperability

25. Cost & Timeline Estimates Grandmother’s Books - IV

26. Grandmother’s Books - IV2 Cost & Timeline Month 1 Order hardware and software Designate one employee to Website creation Initiate training for each employee 2 hours/day

27. Grandmother’s Books - IV3 Cost & Timeline Estimates Dell PowerApp.web 100 refurbished, $2000 Dell PowerEdge 4400 refurbished, $3100 Dell Optiplex GX 240 Small MiniTowers, $6200 Hardware

28. Grandmother’s Books - IV4 Cost & Timeline Estimates Web server (e-commerce), $200 Database management, $2600 Microsoft products for the PCs, $750 x 4 Software

29. Grandmother’s Books - IV5 Cost & Timeline Month 2 Hardware and software arrives Check functionality Continue training Is website meeting the need? Are PC’s meeting the need?

30. Grandmother’s Books - IV6 Cost & Timeline Estimates Dell Enterprise Training, $500/day+expenses Dell PowerEdge training, $500/day+expenses Dell e-Learning, $170-350 annually Training

31. Grandmother’s Books - IV7 Cost & Timeline Month 3 Seek external feedback Begin networking with other bookstores Are we receiving orders?

32. Grandmother’s Books - IV8 Cost & Timeline Month 4 Evaluate order processing after one full month of operation Are all systems working?

33. Grandmother’s Books - IV9 Cost & Timeline Month 5 Evaluate tone and/or character of customer calls Evaluate website Is the website meeting the need? Is customer service meeting the need?

34. Grandmother’s Books - IV10 Cost & Timeline Month 6 Evaluate 1st quarter of full operation Evaluate costs/profits Consider expansion Is hardware and software up to full function? Are customer needs being met?

35. Acknowledgements (credits) Grandmother’s Books - V

36. Kris Apelquist Maryland police officer Grandmother’s Books - V2 Kris agreed to oversee the area of our online bookstore dedicated to forensics, investigative techniques, and detective work. She has been invaluable in asking questions, proofreading, and general quality control. Credits

37. Grandmother’s Books - V3 Jo Foy Texas ecologist Jo has provided technical assistance, as well as ideas for this project. Her area of expertise includes sustainable agriculture, ecology, and spirituality. Credits

38. Michelle Miller Ohio online training developer Grandmother’s Books - V4 Shelly works in the banking industry training employees in lending practices. She is also interested in crocheting and the Bible. Her technical expertise has been invaluable. Credits

39. Grandmother’s Books - V5 Deborah Smith Florida poison information specialist Credits Deb is knowledgeable in poison control methods, CPR, and first aid. She is also a registered nurse.

40. Grandmother’s Books - V6 Thank you for reviewing our presentation. Please send your comments to the following address online: edtc550teamb@lycos.com Feedback You may also go online to view this show. Go to: http://edtc550teamb.tripod.com/