1. ACCEPTABLE METHODOLOGY AND STANDARDS Carey Edwards CRM Advisory Panel

2. JAR OPS REQUIREMENT Appendix to JAR-OPS 1.965 (b) (3) Line Checks (ii) “The flight crew must be assessed on their CRM skills in accordance with a methodology acceptable to the Authority and published in the Operations Manual.”

3. ACCIDENTS Media Public Politicians Regulators Operators Unions Crews

4. The flight crew must be assessed on their CRM skills in accordance with a methodology acceptable to the Authority and published in the Operations Manual.

5. What is an Acceptable Methodology? When an Operator has the following in place and working:- ► The CRM standards to be used (eg NOTECHS) have been agreed by crews, operators and regulators – and reflect best practice. ► The standards are clear, briefed and published in the Operations Manual.

6. …………..cont’d ► Training courses are provided to ensure that crews can achieve the agreed standards and these are evaluated with regards to their effectiveness. ► The methodology for assessing, recording and feeding back has been agreed and validated. ► Procedures are in place for individuals who do not achieve the agreed standards to have access to additional training, and independent appeal.

7. … cont’d ► Instructors and examiners are qualified to standards agreed by all parties, and are required to demonstrate their competency to the CAA. ► A training and standardisation programme for training personnel should be established.

8. Validated - Can it be used for the purposes it was intended? ► Can the standards be observed. ► Is the variability in interpretation minimal. ► Are examiners consistent in their rating. ► Is the method practical for users. ► Does the scoring give enough information. ► Is it affected by relevant ‘cultural’ issues. ► Is there evidence of the above.

9. CRM Standards ► Must be observable. ► Must be clear. ► Must be understood. ► Must be relevant.