1. American Express @ Work ® Expense Reporting: End User Training

2. Expense Reporting – End User Training Please log on to: https://amex.iers.ihost.com/

3. When you log in to access the Expense Reporting solution for the first time, simply enter in the Company Key Then click on the “Register Now” button Expense Reporting – End User Training Hawaiian Airlines Company Key: DEnyht78K9u2AHPKmwGAzQ==

4. Enter your first and last name and your preferred User ID. Then select your Challenge Phrase and its corresponding answer. Finally, enter your email address. Click on the “Next” button to continue. Expense Reporting – End User Training Please use work email address

5. When your registration is accepted, the application will prompt you for your Corporate Card number. Enter in your card number and your name as it appears on the card. Then click on the “Submit” button to continue. Shortly afterwards, you will receive an email notification that will include your temporary password. If you need access to more than one card account, speak to your company’s Corporate Card program administrator. Expense Reporting – End User Training

6. To log in to the application after you have registered with the system, enter in your User ID and password. Then click on the “Log In” button to continue. Expense Reporting – End User Training

7. The “My Expense Reports” page will appear. Shown here is a listing of expense reports that you have prepared for your own expenses. Click on the “New” button to create a new expense report Expense Reporting – End User Training

8. The “New Expense Report Information” dialog box will appear. Fill out your expense report title and category, then click on the “OK” button to continue

9. Expense Reporting – End User Training Based on your company setup, you may have the ability to select these options. If you select the “Charge To” condition, you have the option to change the default cost center/accounting code with another. Next, click on the “Amex Card Data” tab to advance to the next step

10. Expense Reporting – End User Training Then, click on the “Apply” button to add this charge to your expense report Within the details of each expense item, you may review and fill out/edit any of the white-colored fields

11. When you expense a business meal, you will need to provide additional information, such an an explanation of the meal When you’ve reviewed and filled in/edited all the white fields shown, click on the “Attendee” button. Expense Reporting – End User Training

12. When you expense a hotel charge, you will be required to itemize that charge in order to separate out room and tax charges from other miscellaneous charges such as meals, parking, etc. When you are done reviewing and filling in/editing the details, click on the “Apply” or “Itemize” button. The Itemize dialog window will then appear. Expense Reporting – End User Training

13. Begin by selecting the “Room+Tax” or “Room” type in the “Expense” field. Next, fill in the amount for that particular expense type in the “Amount” field. Also specify the number of nights stayed. Continue adding expense types until the total hotel charge is expensed. Then click on the “Enter” button

14. Expense Reporting – End User Training When you have applied all the Corporate Card expenses that you want to include in your expense report, click on the “Expenses” tab. To view your expense report in a “List” view, click on the “List” button

15. Expense Reporting – End User Training The List view will display your expenses in a list format. This view is typically used by expense report approvers and auditors. We will return to the Grid view and show you how to add non-card charges from there.

16. To add any expenses that do not already appear in the pre- populated data (e.g. cash items, mileage, non-received corporate card transactions), click on the next empty row in the grid. This will pop up a list of all the expense types. Expense Reporting – End User Training Alternately, you can click on the “Expense” field on the lower half of the screen to pull up the same listing.

17. Make sure to review and edit/fill out all the white-colored fields. Because your expense may be an out-of-pocket expense (e.g. cash), be sure to indicate the correct payment type Expense Reporting – End User Training

18. When you have entered in all of your expenses, click on the “Completion” tab to continue If you incurred any expenses that require a receipt, the “Receipt” tab will appear with a listing of the expenses requiring receipt submission

19. Expense Reporting – End User Training After reviewing this tab, click on the “Summary” tab to continue

20. Click on the “Submission” tab to continue On the “Summary” tab, you can review summary data, such as the report total, total reimbursable amount, the amount that is owed to American Express (credit card remittance), and the out- of-pocket (cash) amount that needs to be reimbursed to you. Expense Reporting – End User Training

21. If you need someone other than your immediate manager to approve this particular expense report for you (e.g. manager is on vacation), then click on the “Change Approver” button to change the approver’s name. When you are ready, click the “submit” button to submit the expense report to your approver. Your manager will receive an automatic email notification that they need to go online to review and approve your expense report.

22. After you submit your expense report to your manager for approval, you will also need to send a transmittal page (a.k.a. a cover sheet for your receipts) along with your required paper receipts in based on your company policy. A window will pop-up explaining where to mail and/or fax the transmittal page and receipts. You have the option here to preview and/or print the transmittal page and the final report. Expense Reporting – End User Training Print cover page out. Attach receipts. Fax (right-side up) to (571) 223-2119

23. To view more detail on the “electronic paper trail” of your expense report in the approval process, click on the “Status” button on the main toolbar Here are the possible Statuses: Draft Submitted - waiting approval Approved - waiting for receipts Completed - receipts received, waiting for payment Paid Returned – approver rejected, must be resubmitted Expense Reporting – End User Training

24. The “Form Status” window will appear. It will display a listing of all the individuals that have “touched” the expense report so far, the date and actions taken, and where the report may be hung up (e.g. if you have not received payment yet). This is a great alternative to putting in a call to Accounts Payable to find out the status of your expense report, since you may be put on hold for a while, and since they may not be able to get back to you right away.

25. Expense Reporting – End User Training You can retrieve or cancel submitted reports that have not yet been paid. To cancel a submitted report, simply select the report from the “My Expense Reports” tab. Click on the “Edit” drop down and select “Recall Form”. Make the necessary changes, and then resubmit it to your approver.