1. Pathways to Student Success: Forming a Council and Making an Impact IACRAO 2014 Annual Conference October 30, 2014 Presented by: Jane Smith, Director, Enrollment Services, Registrar and Chair, Student Success Council Working Group

2. White Paper January 2011 President Commissions ReSET April 2011 ESEIP Formed 10 Objectives January 2012 Student Success Council Working Group Student Success Council Persistence Completion Success! Grow Enrollments Focus on Student Service Student Satisfaction & Retention Certificate/Degree Completion College of DuPage Culture of Student Success

3. The White Paper “What is needed at this time is a concerted joint effort to develop an integrated approach to recruitment, retention, and success that will allow COD to improve in enrollment, retention and completion metrics.”

4. ReSET: Reconceiving the Student Experience Team

5. Reconceiving the Student Experience Team Increase student satisfaction and retention Enhance the college-wide focus on student service Grow enrollments

6. 27 Recommendations Recruiting Data Analysis Diversity & Inclusion Online Education Advising Campus Central Service Excellence

7. White Paper January 2011 President Commissions ReSET April 2011 ESEIP Formed 10 Objectives January 2012 Student Success Council Working Group Student Success Council Persistence Completion Success! Grow Enrollments Focus on Student Service Student Satisfaction & Retention Certificate/Degree Completion College of DuPage Culture of Student Success

8. The Enhanced Student Experience Implementation Plan (ESEIP) at College of DuPage Wednesday, August 15, 2012

9. Inclusive Implementation - Phase I Snapshot of Support Team Membership Full-Time and Part-Time Faculty 50 Staff (Managerial and Classified) 65 Administrators 30

10. Enhancing the Student Experience Implementation Plan (ESEIP) Formation of Student Success Council Working Group Objective 1:Increase applications, grow headcount and FTE Objective 2:Establish Campus Central Objective 3:Provide enhanced customer service to make it easy for students to navigate enrollment through graduation processes Objective 4:Reduce within term attrition Objective 5:Align staff roles and responsibilities for student success and retention

11. Objective 6: Expand the student advisement framework Objective 7: Conduct appropriate communication of changes through marketing and branding efforts Objective 8: Improvement and innovation related to learning and fact-based systematic evaluation Objective 9: Improve the student payment plan policy and process Objective 10: Create an enhanced customer service environment Enhancing the Student Experience Implementation Plan (ESEIP) Formation of Student Success Council Working Group

12. White Paper January 2011 President Commissions ReSET April 2011 ESEIP Formed 10 Objectives January 2012 Student Success Council Working Group Student Success Council Persistence Completion Success! Grow Enrollments Focus on Student Service Student Satisfaction & Retention Certificate/Degree Completion College of DuPage Culture of Student Success

13. “Institutions that don’t make the shift – from focusing on access alone to focusing on access and success – aren’t likely to fare well in the new environment... More importantly, neither will their students. In this economy, “some college” won’t get young adults very far; we need to help more of them get the degrees that will.” ~ Learning from High-Performing and Fast-Gaining Institutions (EDUCATION TRUST HIGHER EDUCATION PRACTICE GUIDE, January, 2014)

14. SSC Working Group – Projects to Date Projects/Initiatives –ESEIP Continued –New Email Policy –Attendance/Mid-Term Grades –Student Research –Graduation Initiative –New Student Enrollment Seminar –SWOT – Student Web & Online Technology

15. Other Current Student Success Projects QIP 15 –Developmental Math –Developmental English – ALP Pilot –Online Classes The IDEA Center Early College Math Curriculum Alignment with District High Schools

16. Online Student Retention & Success Five Year Trend Fall Term Percent of Students Retention: Students who continue in the class from 10 th day to the end of term Success: Students who earn a letter grade of A, B, or C GOO D

17. Developmental Math Student Retention & Success Five Year Trend Fall Term Percent of Students Retention: Students who continue in the class from 10 th day to the end of term Success: Students who earn a letter grade of A, B, or C GOOD

18. Developmental English Student Retention & Success Five Year Trend Fall Term Percent of Students Retention: Students who continue in the class from 10 th day to the end of term Success: Students who earn a letter grade of A, B, or C GOOD

19. White Paper January 2011 President Commissions ReSET April 2011 ESEIP Formed 10 Objectives January 2012 Student Success Council Working Group Student Success Council Persistence Completion Success! Grow Enrollments Focus on Student Service Student Satisfaction & Retention Certificate/Degree Completion College of DuPage Culture of Student Success

20. Building a Student Success Model

21. Working Group/Institutional Student Success Council Continue the Work Data as the Driver Faculty Involvement Leadership from the Top

22. Converging Ideas Student Success Council HLC Academy Student Success Working Group

23. “New” Student Success Council Executive Vice President Established March, 2014 High level – establish the College of DuPage student success model Made of up of faculty, academic affairs administrators, student affairs, regional centers, learning support, enrollment services Joining the HLC Academy for Student Persistence and Completion

24. Initial Objectives Adopt a Charge Study Student Success Models Develop a Model Based on Best Fit Define Student Success Measurements Review Current Student Success Projects Join the HLC Academy for Student Persistence and Completion

25. Student Success Council Charge – Consider and recommend strategies to: Develop and implement a Student Success Model focused on learning; and improving retention, persistence and completion rates. Improve Student Completion Rates Improve Communication to and from Students Improve Collaboration Between Departments Ensure a Better Understanding of Processes for Students and Employees Improve Persistence

26. Student Success Models THE PATHWAY SERIES – A NEW MODEL

27. CONNECTION ENTRYPROGRESSCOMPLETION “… to redesign academic programs and support services in order to create more clearly structured and educationally coherent program pathways to student end goals with integrated progress monitoring, feedback and support.”

28. Next Steps Consensus – Completion by Design –Form Subteams –Subteams Meet to Review Model Details –Review Current Projects –Low-Hanging Fruit

29. The model can be supported by…

30. The Conditions for Student Success (Tinto 2012) Building a Student Success Model Expectations (expectations of self) Support (academic, social, financial) Assessment and Feedback Involvement (engagement - especially in the classroom)

31. It can also incorporate high impact practices if the data supports them…

32. Guided Pathways to Success Issues Poor Choices Unavailable Courses Excess Credits Lost Transfers Unnecessary Credits Source: Complete College America Solutions Whole Programs of Study Informed Choice No Wasted Credits Default Pathways Intrusive, On-Time Advising 15 to Finish Clear Progress to Guaranteed Courses Milestone Course Block Schedules End-to-End Design Workforce Connection

33. Adopted

34. Two-Year Progress Measures % of credit hours successfully completed by cohort in the first term % of students who reached credit thresholds by end of year two (24 credits for part-time; 42 for full-time) % of students who were retained from fall (term one) to their next academic term or completed a formal award; % of students who reached year two outcomes as follows: –Completed certificate or degree –Transferred to a 2-year or 4-year institution –Still enrolled at initial institution % of credit hours successfully completed by cohort at end of year two

35. Developmental Education Progress Measures (QIP 15) % of students referred who attempted their first math, English, or reading developmental education course % of students referred who completed highest level math, English or reading developmental education course % of students referred who completed any college-level course in math, English, or reading % of students referred who completed all developmental education

36. Six-Year Outcomes Measures (These outcomes are non-duplicative, mutually exclusive) % of students who earned an associate’s degree – without transfer % of students who earned an associate’s degree – with transfer

37. Career and Technical Education Measures Number of awards in CTE Licensure exam passing rate % of CTE students that complete a program (both credit and non-credit) or earned 90 contact hours and are employed with a livable wage Median wage growth of CTE students

38. Adult Basic Education/GED % of students that completed ABE/GED % of ABE/GED students that enrolled in additional education % of ABE/GED student that gained employment Non-Credit Workforce Courses  Non-credit workforce course enrollments  Number of state/industry-recognized credentials  % of non-credit CTE students that transition from non-credit to credit courses

39. Accomplishments to Date Formation of Student Success Council Student Success Council Charge Examination of Student Success Models with a recommendation for Completion by Design Adoption of VFA for Student Success Measure Definitions Participation in HLC Academy for Student Persistence and Completion Initial Data Book in Progress

41. Academy for Student Persistence and Completion Higher Learning Commission Academy Overview: –Four-year sequence of activities Focusing on: –Collecting and Analyzing Data –Strategy Development and Testing –Improving Persistence and Completion Summary of Roundtable Activities Data Review and Plan Next Steps

42. HLC Academy Institutions – –Define, Track, and Analyze Data –Establish Goals for Student Populations –Connect P&C Efforts with Assessment and Student Learning –Research and Compare Emerging Practices

43. HLC Roundtable What data do we need?

44. COD Buckets Transfer AA or AS < AA or AS AAS Certificates Undecided Non-Degree

45. Buckets Cont. Dual Credit ESL/ GED AGS

46. Bucket Attributes Demographics –Gender –Age –Ethnicity –Zip Code Academic Attributes –Full-Time/Part-Time –Online/On Campus –Background GPA, Test Scores

47. Bucket Attributes Cont. Progress Attributes –Hours Completed –Current GPA –Course Load –Still Enrolled Retention Persistence Completion

48. Bucket Attributes Cont. Non-Enrolled –Reasons for leaving –All attributes listed above Institutional –DFWI Courses –Online versus Face-to-Face –Location –Time of Day

49. Next Steps Define Additional Data Needs Review and Analyze Data Review Existing Data – –SSC WG Survey –Adult Student Survey –Noel-Levitz –CSSE Review and Align Current Student Success Projects Review Recommendations from SSCWG Put Forth Evidence-Based Goals and Strategies

50. Moving Forward Student Success Council and the Working Group Decisions are Data-Driven Helping Students Reach Their Goals

51. White Paper January 2011 President Commissions ReSET April 2011 ESEIP Formed 10 Objectives January 2012 Student Success Council Working Group Student Success Council Persistence Completion Success! Grow Enrollments Focus on Student Service Student Satisfaction & Retention Certificate/Degree Completion College of DuPage Culture of Student Success