1. Florida Benchmarking Consortium Lawrence Martin, Ph.D. Professor, Department of Public Affairs, University of Central Florida FBC Executive Committee Member

2. Organizational Overview  Purpose: Improve operational efficiency, quality and effectiveness through intergovernmental performance measurement and benchmarking  Established 2004  44 local government members  Governance and support  Board of Directors  Committees  University of Central Florida faculty, staff and graduate students

3. What is Performance Measurement? Definition of Performance Measurement The regular collection of specific information about the efficiency, quality and effectiveness of government programs and services.” Source: The Urban Institute in cooperation with the National League of Cities and the National Association of Counties (1980) Performance Measurement: A Guide for Local elected Officials.

4. What is Performance Measurement? The FBC utilizes the service efforts & accomplishment (SEA) reporting framework of the Governmental Accounting Standards Board (GASB):  Outputs – quantity of service or product produced  Quality – of the service or product produced  Outcome – the results, accomplishments, impacts

5. What is Benchmarking? Definition of “Benchmarking”  Comparing your performance to other similar governments, programs or services.

7. FBC Membership Growth Other = utility

8. Service Categories  FY06—Eight services:  Code Enforcement (CE)  Fire/Rescue (FR)  Human Resources (HR)  Parks and Recreation (P&R)  Planning/Growth Management (PG)  Policing (PO)  Road Repair (RR)  Stormwater/Drainage Maintenance (SD)  FY07—Four services added:  Fleet Management (FM)  Information Technology (IT)  Purchasing (PU)  Water/Wastewater (WW)

9. FBC Data Cycle Jan—Feb: Data collection Feb—May: Data review and cleansing May—Oct: Development of annual report October: Release of annual data report Oct—Dec: Prepare for next round of data collection

11. FBC: Critical Success Factors  Participation is voluntary  Participation in FBC is voluntary  Participation in service categories is voluntary  Pace in measured  Start ed with a few key measures  Add new measures when local government members demonstrate interest and support  Membership costs are low  $1000 annual membership fee

12. FBC: Critical Success Factors  Shared expertise and workload  Loosely Coupled Network  Community of Learning  University affiliation  Honest Broker  Local government champions  Bottom-up Support

13. FBC: Key Achievements  Increases in membership every year since 2005  Year-to-year increase in data cycle participation  Partnerships with performance management software vendors  Two conferences per year to share best practices in local government PM  Launch of citizen-informed PM initiative  Citizens involved in measure development  Collaboration with UCF Institute of Government and UCF Center for Community Partnerships

14. Covalent Database Software

15. Learn More About the FBC Contacts:  FBC Website flbenchmark.org  Larry Martin, UCF faculty and FBC Executive Committee Member martinl@mail.ucf.edu martinl@mail.ucf.edu  John Becker, Pinellas County and FBC Board Chair jbecker@co.pinellas.fl.us jbecker@co.pinellas.fl.us