1. Week 9 UNIT 4 OVERVIEW OF MARKETING Notes By : Farihan Elyana Bt Zahari

2. LESSON LEARNING OUTCOME: 1. Understand marketing concept 2. Determine the company ‘s microenvironment and macro environment Notes By : Farihan Elyana Bt Zahari

3. process of planning and executing the conception, pricing, promotion, and distribution of ideas, good, services to create exchange that satisfy individual and organizational goals. The right product, in the right place, at the right time and at the right price. What is marketing

4. Notes By : Farihan Elyana Bt Zahari Customer relationship management managing a company's interactions with customers, clients, and sales prospects using technology to organize, automate, and synchronize business processes Social media allow users to interact with and publish to each other Technologies support in marketing smartphone Location-Based & Mapping Applications Hyper-Localvideo

5. Notes By : Farihan Elyana Bt Zahari

8. consists of the actors and forces outside marketing that affect marketing management’s ability to develop and maintain successful relationships with its target customers. Marketing Environment

9. Company Demographic Economic Natural Technological Political Cultural Company Customers Intermediaries Suppliers Competitors Publics

10. Includes: – Microenvironment: actors close to the company that affect its ability to serve its customers. – Macro environment: larger societal forces that affect the microenvironment. Considered to be beyond the control of the organization. Marketing Environment

11. The Microenvironment

12. Actors in the Microenvironment

13. Suppliers: – Provide resources needed to produce goods and services. – Important link in the “value delivery system.” – Most marketers treat suppliers like partners. The Company’s Microenvironment

14. Marketing Intermediaries: – Help the company to promote, sell, and distribute its goods to final buyers Resellers Physical distribution firms Marketing services agencies Financial intermediaries

15. Partnering With Intermediaries Coca-Cola provides Wendy’s with much more than just soft drinks. It also pledges powerful marketing support.

16. Customers: – Five types of markets that purchase a company’s goods and services The Company’s Microenvironment

17. Competitors: – Those who serve a target market with products and services that are viewed by consumers as being reasonable substitutes – Company must gain strategic advantage against these organizations Publics: – Group that has an interest in or impact on an organization's ability to achieve its objectives

18. Types of Publics

19. The Macro environment

20. The Company’s Macroenvironment Demographic: – The study of human populations in terms of size, density, location, age, gender, race, occupation, and other statistics. – Marketers track changing age and family structures, geographic population shifts, educational characteristics, and population diversity.

21. Economic Environment Changes in Income – Current income – Prices – Savings – debt Income Distribution – Upper class – Middle class – Working class – Underclass Consists of factors that affect consumer purchasing power and spending patterns.

22. Income Distribution Walt Disney markets two distinct Pooh bears to match its two-tiered market.

23. Natural Environment Involves the natural resources that are needed as inputs by marketers or that are affected by marketing activities.

24. Factors Impacting the Natural Environment Shortages of Raw Materials Increased Pollution Increased Government Intervention Environmentally Sustainable Strategies

25. Environmental Responsibility Mudball Mudballs Bebola Lumpur Bermikrob Baik Meneutral Air Kolam Tanah Simen Kanvas Mengurangkan Mendapan Tangki Najis

26. Technological Environment Most dramatic force now shaping our destiny.

27. SMART PHONES DIGITAL HOME

28. Technological Environment Changes rapidly. Creates new markets and opportunities. Challenge is to make practical, affordable products. Safety regulations result in higher research costs and longer time between conceptualization and introduction of product.

29. Political Environment Includes Laws, Government Agencies, and Pressure Groups that Influence or Limit Various Organizations and Individuals In a Given Society. Increasing Legislation Changing Government Agency Enforcement Increased Emphasis on Ethics & Socially Responsible Actions

30. Themselves Others Organizations Society Nature The Universe Cultural Environment Society’s Major Cultural Views Are Expressed in People’s Views of:

31. Discuss marketing environment that affect your product Notes By : Farihan Elyana Bt Zahari