1. Managed by UT-Battelle for the Department of Energy Best Ever Alarm System Tool Xihui Chen, Katia Danilova, Kay Kasemir SNS/ORNL kasemirk@ornl.gov April 2009

2. 2Managed by UT-Battelle for the Department of Energy Previous Attempts  First ALH, then soft-IOCs and EDM generated from ALH config. (Pam Gurd)  Issues –GUI  Static Layouts  N clicks to see (some of the) active alarms –Configuration .. was bad  Always too many alarms  Changes required contacting one of the 2 experts, wait ~days, restart CA gateway, hope that nothing else broke –Information  Operator guidance?  Related displays?  Most frequent alarm?  Timeline of alarm?

3. 3Managed by UT-Battelle for the Department of Energy New End-User View: Alarm Table  All current alarms –new, ack’ed  Sort by PV, Descr., Time, Severity, …  Optional: Annunciate or Enunciate  Acknowledge one or multiple alarms –Select by PV or description –BNL/RHIC type un-ack’

4. 4Managed by UT-Battelle for the Department of Energy Another View: Alarm Tree  All alarms –Disabled, inactive, new, ack’ed  Hierarchical –Optionally only show active alarms –Ack’/Un-ack’ PVs or sub-tree

5. 5Managed by UT-Battelle for the Department of Energy Guidance, Related Displays, Commands  Basic Text  Start EDM screen  Open web page  Run ext. command Hierarchical: Including info of parent entries Merges Guidance etc. from all selected alarms

6. 6Managed by UT-Battelle for the Department of Energy.. Within CSS  Alarms  History of PV  EPICS Config.

7. 7Managed by UT-Battelle for the Department of Energy CSS Context Menus Connect the Tools Send alarm PV to any other CSS PV tool

8. 8Managed by UT-Battelle for the Department of Energy E-Log Entries  “Logbook” from context menu creates text w/ basic info about selected alarms. Edit, submit.  Pluggable implementation, not limited to Oracle-based SNS ELog

9. 9Managed by UT-Battelle for the Department of Energy.. may require Authentication/Authorization  Log in/out while CSS is running Online Configuration Changes

10. 10Managed by UT-Battelle for the Department of Energy Add PV or Subsystem 1.Right-click on ‘parent’ 2.“Add …” 3.Enter name Online. No search for config files, no restarts.

11. 11Managed by UT-Battelle for the Department of Energy Configure PV  Again online  Especially useful for operators to update guidance and related screens.

12. 12Managed by UT-Battelle for the Department of Energy Logging ..into generic CSS log also used for error/warn/info/debug messages  Alarm Server: State transitions, Annunciations  Alarm GUI: Ack/Un-Ack requests, Config changes  Generic Message History Viewer –Example w/ Filter on TEXT=CONFIG

13. 13Managed by UT-Battelle for the Department of Energy Logging: Get timeline  Example: Filter on TYPE, PV 1. PV triggers, clears, triggers again 2. Alarm Server latches alarm 4. Problem fixed 3. Alarm Server annunciates 5. Ack’ed by operator 6. All OK

14. 14Managed by UT-Battelle for the Department of Energy All Sorts of Web Reports

15. 15Managed by UT-Battelle for the Department of Energy Technical View Alarm Cfg & State RDB Alarm Cfg & State RDB IOCs Alarm Server Current Alarms: Acknowledged? Transient? Annunciated? Alarm Server Current Alarms: Acknowledged? Transient? Annunciated? LOG Message RDB JMS 2 Speech JMS 2 RDB Tomcat -Reports Tomcat -Reports CSS Applications Alarm Client GUI JMS Alarm Updates Ack’; Config Updates Annunciations Log Messages TALK ALARM_CLIENT ALARM_SERVER PV Updates (Channel Access, …)

16. 16Managed by UT-Battelle for the Department of Energy General Alarm Server Behavior  Latch highest severity, or non-latching –like ALH “ack. transient”  Annunciate  Chatter filter ala ALH  Alarm only if severity persists some minimum time .. or alarm happens >=N times within period  Optional formula-based alarm enablement: –Enable if “(pv_x > 5 && pv_y < 7) || pv_z==1” –… but we prefer to move that logic into IOC  When acknowledging MAJOR alarm, subsequent MINOR alarms not annunciated –ALH would again blink/require ack’

17. 17Managed by UT-Battelle for the Department of Energy Best Ever Alarm System Tools, Indeed.. but Tools are only half the issue Good configuration requires plan & follow-up. B. Hollifield, E. Habibi, "Alarm Management: Seven (??) Effective Methods for Optimum Performance", ISA, 2007

18. 18Managed by UT-Battelle for the Department of Energy Alarm Philosophy Goal: Help operators take correct actions –Alarms with guidance, related displays –Manageable alarm rate (<150/day) –Operators will respond to every alarm (corollary to manageable rate)

19. 19Managed by UT-Battelle for the Department of Energy  DOES IT REQUIRE IMMEDIATE OPERATOR ACTION? –What action? Alarm guidance!  Not “make elog entry”, “tell next shift”, …  Consider consequence of no action  Is it the best alarm? –Would other subsystems, with better PVs, alarm at the same time? What’s a valid alarm?

20. 20Managed by UT-Battelle for the Department of Energy How are alarms added?  Alarm triggers: PVs on IOCs –But more than just setting HIGH, HIHI, HSV, HHSV –HYST is good idea –Dynamic limits, enable based on machine state,... Requires thought, communication, documentation  Added to alarm server with –Guidance: How to respond –Related screen: Reason for alarm (limits, …), link to screens mentioned in guidance –Link to rationalization info (wiki)

21. 21Managed by UT-Battelle for the Department of Energy Impact/Consequence Grid CategorySo WhatMinor ConsequenceMajor Consequence Personnel SafetyPPS independent from EPICS? Environment, Public Can EPICS cause contained spill of mercury? Uncontained spill?? Cost: Beam Production, Downtime, Beam Quality No effect Beam off < 1 sec? Beam off <10 min <$10000 Beam off >10min >$10000  Mostly: How long will beam be off?

22. 22Managed by UT-Battelle for the Department of Energy.. combined with Response Time Time to RespondMinor ConsequenceMajor Consequence >30 MinutesNO_ALARMMINOR 10..30 minutesMINORMAJOR <10 minutesMAJORMAJOR + Annunciate –This part is still evolving…

23. 23Managed by UT-Battelle for the Department of Energy Example: Elevated Temp/Press/Res.Err./…  Immediate action required? –Do something to prevent interlock trip  Impact, Consequence? –Beam off: Reset & OK, 5 minutes? –Cryo cold box trip: Off for a day?  Time to respond? – 10 minutes to prevent interlock?   MINOR? MAJOR?  Guidance: “Open Valve 47 a bit, …”  Related Displays: Screen that shows Temp, Valve, …

24. 24Managed by UT-Battelle for the Department of Energy “Safety System” Alarms  Protection Systems not per se high priority –Action is required, but we’re safe for now, it won’t get worse if we wait  Pick One  “Mommy, I need to gooo!”  “Mommy, I went” (Does it require operator action? How much time is there?)

25. 25Managed by UT-Battelle for the Department of Energy Avoid Multiple Alarm Levels

26. 26Managed by UT-Battelle for the Department of Energy Bad Example: Old SNS ‘MEBT’ Alarms  Each amplifier trip: ≥ 3 ~identical alarms, no guidance  Rethought w/ subsystem engineer, IOC programmer and operators: 1 better alarm

27. 27Managed by UT-Battelle for the Department of Energy Alarms for Redundant Pumps

28. 28Managed by UT-Battelle for the Department of Energy Alarm Generation: Redundant Pumps the wrong way  Control System –Pump1 on/off status –Pump2 on/off status  Simple Config setting: Pump Off => Alarm: –It’s normal for the ‘backup’ to be off –Both running is usually bad as well  Except during tests or switchover –During maintenance, both can be off

29. 29Managed by UT-Battelle for the Department of Energy Redundant Pumps  Control System –Pump1 on/off status –Pump2 on/off status –Number of running pumps –Configurable number of desired pumps  Alarm System: Running == Desired? –… with delay to handle tests, switchover  Same applies to devices that are only needed on-demand 1 1 Required Pumps:

30. 30Managed by UT-Battelle for the Department of Energy Weekly Review: How Many? Top 10?

31. 31Managed by UT-Battelle for the Department of Energy A lot of information available  How often did PV trigger?  For how long?  When?  Temporary issue? Or need HYST, alarm delay, fix to hardware?

32. 32Managed by UT-Battelle for the Department of Energy Weekly Check: Stale, Forgotten?

33. 33Managed by UT-Battelle for the Department of Energy GUI: Similar to SNS GUI shown here JMS CSS Other RDB LOG ALARM JMS2RDB IOC LDAP Interconnection Server What about the DESY Alarm System? Filters Filt.Alrm No Channel Access Monitor of selected alarm PVs! IOCs push all alarms via new protocol into Interconn. Server. No Channel Access Monitor of selected alarm PVs! IOCs push all alarms via new protocol into Interconn. Server.

34. 34Managed by UT-Battelle for the Department of Energy Design Choices  Similar alarm table and tree GUIs  JMS for communication –slightly different messages, though  DESY IOCs send all alarms, then filtered in AMS –DESY: All IOC alarms should show up in AMS, zero additional configuration –At SNS, how many of the 350000 PVs would send alarms? We want to make the addition of alarms simple, but not automatic, and encourage guidance, related displays.  DESY/SNS: LDAP vs. RDB for configuration/state –Choice was based on available infrastructure.  JMS Listeners –SNS: Logger, Annunciator –DESY: Logger, Send SMS, EMail, Voice Mail

35. 35Managed by UT-Battelle for the Department of Energy AMS – Alarm Message System Configuration Views -AMS is a JMS (Java Message Service ) based Information-System. -It offers different options for message distribution: -SMS -E-Mail -Voices-Mail -Another JMS Topic -Messages are sent on the basis of filtered PV. (Filters can be combined: AND/OR – Sequence) -The recipients are Users or User groups. User groups can be used in two ways. -Send to all Users -Send to one after another until a user confirms the message  User, User groups as well as Filters and Actions are configures in the AMS configuration View Slide info from Helge Rickens, DESY

36. 36Managed by UT-Battelle for the Department of Energy AMS Editor to configure a Filter Different views to select User, User- Group, Filter condition, Filter and Alarm Topics Slide info from Helge Rickens, DESY

37. 37Managed by UT-Battelle for the Department of Energy Summary  BEAST operational since Feb’09 –Needs a logo –For now without BEAUtY –DESY AMS is similar and has been operational for longer  Pick either, but good configuration requires work in any case –Started with previous “annunciated” alarms  ~300, no guidance, no related displays  Now ~330, all with guidance, rel. displays –“Philosophy” helps decide what gets added and how  Immediate Operator Action? Consequence? Response Time? –Weekly review spots troubles and tries to improve configuration