1. Welcome to the ICT Department Unit 3_7 Management Of Change

2. Why does change occur? Workforce need to re-skill Developing attitudes towards one another Organisational structure Change in the type of employment Changing procedures

3. What Changes? Organisational Structure Work Patterns Internal procedures

4. Reactions to change General fear, but why? Loss of jobs Reduction in status and job satisfaction Changes in organisational structure Distrust of ICT Lack of ICT knowledge and therefore self confidence Change in location

5. Successful Management There is no one way, but here are some hints and tips Encourage participation Training Explain why Share information Be patient Leave choices Small steps Minimise surprises

6. Successful Management cont. Lead from the front Make requirements clear Encourage workforce Rewards pioneers Compensate people for extra time Avoid creating losers Allow nostalgia (ish) Don’t underestimate costs Choose the correct conversion method

7. A Good Manager of Change Know what they can achieve Can move desires to practical action Have empathy Don’t mind leading from the front Show irreverence for tradition but respect for experience Plan flexibly Can ride the storm Clearly explain

8. A Good Manager of Change cont. Involve staff Won’t push too hard Make the change rewarding Share information Have experience in change Not put off by set backs Show the change is relevant Will demonstrate why change is needed

9. A Good Manager should be able to.. Get consensus Have empathy Be good at public relations Train staff Manage conflict Good awareness of politics Consult and counsel Listen Set goals Understand stress

10. So Why Do IT Changes Fail? Latest technology Focused on cost alone Human resources ignored Users aren’t involved in design phase Users given unrealistic outcomes Managers not IT literate Focus on technology not people Lack of consultation Underestimation of cost Underestimate of time Over ambitious