1. Quality Management Strategies

2. Dr. W.E. Deming A census bureau statistician A census bureau statistician Improved U.S. production during WWII Improved U.S. production during WWII 1950 – Invited to lecture to top management in Japan on statistical quality control 1950 – Invited to lecture to top management in Japan on statistical quality control Revolutionized production of high quality products in Japan Revolutionized production of high quality products in Japan –Statistical process control (SPC) –Continuous Process Improvement (CPI) Credited with having the greatest impact upon Japanese manufacturing and business of any other non-Japanese individual Credited with having the greatest impact upon Japanese manufacturing and business of any other non-Japanese individual

3. Deming’s 14 Points for Management 1. Create constancy of purpose toward improvement of product and service.

4. Deming’s 14 Points for Management 2. Adopt the new philosophy. We are in a new economic age. Western management must awaken to the challenge.

5. Deming’s 14 Points for Management 3. Cease dependence on mass inspection to achieve quality. Instead, improve the process and build quality into the product in the first place.

6. Deming’s 14 Points for Management 4. End the practice of awarding business on the basis of price tag alone. Instead, minimize total cost in the long run.

7. Deming’s 14 Points for Management 5. Improve constantly and forever the system of production and service to improve quality and productivity and thus constantly decrease costs and improve profits.

8. Deming’s 14 Points for Management 6. Institute training for skills on the job.

9. Deming’s 14 Points for Management 7. Adopt and institute leadership for the management of people, recognizing their different abilities, capabilities, and aspiration. The aim of leadership should be to help people, machines, and gadgets do a better job.

10. Deming’s 14 Points for Management 8. Drive out fear and build trust so that everyone can work more effectively for the organization.

11. Deming’s 14 Points for Management 9. Break down barriers between departments. Abolish competition and build a win-win system of cooperation within the organization. Optimize the organization as a system.

12. Deming’s 14 Points for Management 10. Eliminate slogans, exhortations, and targets asking for zero defects or new levels of productivity.

13. Deming’s 14 Points for Management 11. Eliminate numerical goals, numerical quotas and management by objectives. Substitute leadership.

14. Deming’s 14 Points for Management 12. Remove barriers that rob people of joy in their work and the right to pride of workmanship. This will mean abolishing the annual rating or merit system that ranks people and creates competition and conflict.

15. Deming’s 14 Points for Management 13. Institute a vigorous program of education and self-improvement.

16. Deming’s 14 Points for Management 14. Put everybody in the company to work to accomplish the transformation. The transformation is everybody’s job.

17. Beyond Deming Joseph Juran Joseph Juran Brian Joiner Brian Joiner ISO – International Standards Organization ISO – International Standards Organization –9000 –14000 Six Sigma Six Sigma Balanced Scorecard Balanced Scorecard

18. Quality Awards Deming Prize (1951) – Established by Japanese Union of Scientists and Engineers Deming Prize (1951) – Established by Japanese Union of Scientists and Engineers George M. Low Trophy (1985) – NASA Quality & Excellence Award George M. Low Trophy (1985) – NASA Quality & Excellence Award Malcolm Baldridge National Quality Award (1987) – Total Quality Management (TQM) Malcolm Baldridge National Quality Award (1987) – Total Quality Management (TQM) European Quality Award (EQA) – (EFQM Excellence Award) – Europe’s most prestigious award for Organizational Excellence European Quality Award (EQA) – (EFQM Excellence Award) – Europe’s most prestigious award for Organizational Excellence