1. Implementing Situational Leadership: Building Commitments

2. Four Basic Decision – Making Styles
Authoritative
Consultative
Facilitative
Delegative
As a general rule, you select the appropriate decision – making style by using situational leadership and determining who owns the decision

3. Authoritative Decision – Making
Applies in situations where the manager has the experience and information to reach a conclusion without assistance
As the manager you are the only source of information or expertise
Decisions are phrased with “ I’ve decided that…” and “ Here’s what we are going to do.”

4. Consultative Decision – Making
Applies when the manager recognizes that the followers possess some experience or knowledge of the subject and are willing, but not yet able to help
When you bring others into the decision - making process, make sure the ground rules are clear
Managers ask for the assistance of followers with phrases like “ What do you know about…” and “ I’d like some information on…”

5. Facilitative Decision – Making
A cooperative effort in which the manager and the followers work together to reach a shared decision
Managers ask for help with phrases like “ Let’s pool our thoughts and decide on…” or “ We’ve got a problem and I’d like your opinion.”

6. Delegative Decision – Making
Used with followers high in readiness who have experience and information needed to make the proper decision or recommendation
Managers seek help with phrases like “ You know this subject, work on it and let me know what you come up with”

7. Leader Decision – Making Styles
Style 1, Directing ( high task – low relationship) HT/LR
Leader decision – making latitude - L1, little or none
Follower decision – making readiness - R1, low

8. Leader Decision – Making Styles Cont’d
Style 2, Guiding ( high task and high relationship) HT/HR
Leader decision – making latitude - L2, low to moderate
Follower decision – making readiness - R2, moderate

9. Leader Decision – Making Styles Cont’d
Style 3, Supporting ( low task and high relationship) LT/HR
Leader decision – making latitude - L3, moderate to high
Follower decision – making readiness - R3, moderate

10. Leader Decision – Making Styles Cont’d
Style 4, Delegating ( low task and low relationship) LT/LR
Leader decision – making latitude - L4, high
Follower decision – making readiness - R4, high

11. The Five Key Commitments Model of Excellent Managers
Commitment to the customer
Commitment to the organization
Commitment to self
Commitment to people
Commitment to task

12. Commitment to the Customer (internal and external)
Serves the customer
Builds customer importance

13. Commitment to the Organization (and its management)
Builds the organization
Supports higher management
Operates by the basic values

14. Commitment to Self (as a manager)
Demonstrates autonomy
Builds self as a manager
Accepts constructive criticism

15. Commitment to People (individuals and the work team)
Shows positive concern and recognition
Gives developmental feedback
Encourages innovative ideas

16. Commitment to the Task (Mission)
Keeps the right focus
Keeps it simple
Is action – oriented
Builds task importance