1. SHRM Survey Findings: Changing Employee Skills and Education Requirements—Post-secondary Certificates/Credentials and Demographics October 3, 2012 In collaboration with and commissioned by Achieve

2. This is the sixth part of a series of SHRM/Achieve survey findings titled “Changing Employee Skills and Education Requirements.” These results look at post-secondary certificates/ credentials and overall organizational demographics. The following nine industries were included in the sample. Overall results are reported first, followed by industry-specific results for the following industries:  Construction, mining, oil and gas  Federal government  Finance  Health  High-tech  Manufacturing  Nonprofessional services  Professional services  State and local government Introduction 2 SHRM/Achieve Survey: Changing Employee Skills and Education Requirements—Post-secondary Certificates/Credentials and Demographics ©SHRM 2012

3. For which positions are organizations most likely to require specific postsecondary certificates/ credentials? Across industries, the positions most likely to require specific postsecondary certificates/ credentials are salaried individual contributors/professionals (65%), skilled labor (47%) and management (46%). Health was the industry most likely to require such certificates/credentials for salaried individual contributors /professionals (78%), manufacturing for skilled labor (69%) and finance for management (53%). For which positions are organizations least likely to require specific postsecondary certificates/ credentials? Across industries, the positions least like to require specific postsecondary certificates/credentials are executives (30%), administrative/secretarial (21%) and low-skilled labor (10%). Finance was the industry most likely to require such certificates/credentials for executives(47%), state/local government for both administrative/secretarial (25%) and low-skilled labor (16%). Construction, mining, oil and gas tied with state/local government on the percentage requiring such certificates for low-skilled labor jobs (16%). Are there other common certificates/credentials that are not required but are looked upon favorably in terms of hiring and career advancement? Yes. Across industries, such certificates/credentials are most likely to apply to jobs in management (56%), salaried individual contributor/professionals (55%) and executives (32%). Finance was the industry most likely to look favorably on such certificates/credentials for management (62%) and executive jobs (45%), and high-tech for salaried individual contributors/ professionals (65%). Key Findings 3 SHRM/Achieve Survey: Changing Employee Skills and Education Requirements—Post-secondary Certificates/Credentials and Demographics ©SHRM 2012

4. For which positions does your organization require specific postsecondary certificates/credentials? 4 Note: Percentages do not total 100% due to multiple response options. SHRM/Achieve Survey: Changing Employee Skills and Education Requirements—Post-secondary Certificates/Credentials and Demographics ©SHRM 2012

5. Are there other common certificates/credentials that are not required but are looked upon favorably in terms of hiring and career advancement? 5 Note: Percentages do not total 100% due to multiple response options. Data shown are based on “yes” responses. SHRM/Achieve Survey: Changing Employee Skills and Education Requirements—Post-secondary Certificates/Credentials and Demographics ©SHRM 2012

6. SHRM Survey Findings: Changing Employee Skills and Education Requirements—Post-secondary Certificates/Credentials 6 Demographics SHRM/Achieve Survey: Changing Employee Skills and Education Requirements—Post-secondary Certificates/Credentials and Demographics ©SHRM 2012

7. 7 Demographics: Organization Industry n = 4,642 SHRM/Achieve Survey: Changing Employee Skills and Education Requirements—Post-secondary Certificates/Credentials and Demographics ©SHRM 2012

8. 8 Demographics: Organization Sector n = 3,439 SHRM/Achieve Survey: Changing Employee Skills and Education Requirements—Post-secondary Certificates/Credentials and Demographics ©SHRM 2012

9. 9 Note: n = 3,335. Percentages do not total 100% due to rounding. Demographics: Organization Staff Size SHRM/Achieve Survey: Changing Employee Skills and Education Requirements—Post-secondary Certificates/Credentials and Demographics ©SHRM 2012

10. 10 Demographics: Other U.S.-based operations only75% Multinational operations25% Single-unit organization: An organization in which the location and the organization are one and the same 30% Multi-unit organization: An organization that has more than one location 70% Multi-unit headquarters determines HR policies and practices 53% Each work location determines HR policies and practices 2% A combination of both the work location and the multi-unit headquarters determine HR policies and practices 44% Is your organization a single-unit organization or a multi-unit organization? For multi-unit organizations, are HR policies and practices determined by the multi-unit headquarters, by each work location or both? Does your organization have U.S.- based operations (business units) only or does it operate multinationally? n = 3,446 n = 3,451 Note: n = 2,460. Percentages do not total 100% due to rounding. Corporate (company wide)69% Business unit/division17% Facility/location14% n = 2,465 What is the HR department/function you responded for throughout this survey ? SHRM/Achieve Survey: Changing Employee Skills and Education Requirements—Post-secondary Certificates/Credentials and Demographics ©SHRM 2012

11. Survey Methodology SHRM Survey Findings: Changing Employee Skills and Education Requirements—Post-secondary Certificates/Credentials In collaboration with and commissioned by Achieve Response rate = 18% 4,695 HR professional respondents from a randomly selected sample of nine different industries in SHRM’s membership  Construction, mining, oil and gas = 491  Federal government = 356  Finance = 530  Health = 526  High-tech = 447 Margin of error +/-1% Survey fielded March 28-April 30, 2012  Manufacturing = 526  Nonprofessional services = 479  Professional services = 492  State and local government = 848 11 SHRM/Achieve Survey: Changing Employee Skills and Education Requirements—Post-secondary Certificates/Credentials and Demographics ©SHRM 2012

12. SHRM Survey Findings: Changing Employee Skills and Education Requirements For more survey/poll findings, visit www.shrm.org/surveyswww.shrm.org/surveys For more information about SHRM’s Customized Research Services, visit www.shrm.org/customizedresearch www.shrm.org/customizedresearch Follow us on Twitter @SHRM_Research@SHRM_Research About SHRM Research 12 SHRM/Achieve Survey: Changing Employee Skills and Education Requirements—Post-secondary Certificates/Credentials and Demographics ©SHRM 2012