1. TNCPE Site Visit Opening Meeting

2. Opening Meeting Agenda Introductions Applicant presentation TNCPE presentation –TNCPE overview –Where we are in the process –Role of Examiners –Confidentiality and Code of Conduct –Site visit schedule 2

3. Baldrige Performance Excellence Program Established by Congress in 1987 Designed to improve the competitiveness of U.S. business (expanded in 1998 & 2005) Identifies role-model organizations Internationally recognized and emulated Management based on “asking really good questions” National resource Mac Baldrige 3

4. “Baldrige” Is an Effective Leadership System Common sense Aligns the entire organization to achieve the mission and vision and live the values Identifies gaps Asks really good questions: –For example: “How do senior leaders set your organization’s vision and values?” –How can we do it better? Works for any organization! 4

5. Why TNCPE? “Easy way in” to Baldrige –Receive valuable feedback as an applicant –Train internal experts through the Board of Examiners –Learn best practices as a member Focus on effectiveness and efficiency Streamline processes, meet customer needs, and improve the bottom line 5

6. www.TNCPE.org “Driving organizational excellence in Tennessee” Founded in 1993 Based on a national standard: Baldrige Criteria for Performance Excellence with a focus on continuous improvement 501c(3) corporation Powered by a volunteer workforce National and international benchmark Recognize – Train – Share 6

7. TNCPE Culture Mission To drive organizational excellence in Tennessee. Vision To be the partner of choice in leading Tennessee organizations to world-class performance excellence. Together... building a state of excellence. Values Customer focusLeadership Integrity Excellence Respect Continuous improvement Collaboration 5 7

8. TNCPE Board of Directors Dr. Joe Alexander, Associate Dean Belmont University Tony Benton, Vice President Mountain States Health Alliance Dr. Richard Brown, Vice Chancellor University of Tennessee at Chattanooga Manuel Benegas, Administrator Vanderbilt University Medical Center Dr. David Black, President Aegis Sciences Corp. Dr. John Dreyzehner, Commissioner Tennessee Dept. of Health Jim Duensing, Executive Vice President & CFO Caterpillar Financial Services Dr. Linda Garceau, Dean East Tennessee State Univ. Louis Gump, CEO Impact Management Dr. Mary Jinks, Vice President University of Tennessee Lewis Lavine, President Center for Nonprofit Management Terri McGuire, Senior Vice President First Tennessee Dr. Mark Montoney, Executive VP & CMO Vanguard Health Systems Jean Rush, President and CEO Kentucky Spirit Health Plan (Centene) George Strodtbeck III, Ex Dir. Quality & COS Cummins Inc. Van Wardlaw, EVP Customer Relations Tennessee Valley Authority Greg York, Director of Operations Marvin Windows and Doors 8

9. Step 1 Conduct self-assessment Step 2 Submit application to TNCPE Step 3 Examiner review & site visit Receive Feedback Report Strengths and OFIs Judging Applicant Assessment Process 9

10. Role of the Examiner The examiner team will: Learn more about your organization Ask many questions Listen for understanding Take extensive notes Review data and information Respect the value and confidentiality of information shared on site 10

11. Examiner Rules of Conduct Examiners are assigned to avoid conflict of interest Examiners sign a Non-disclosure Agreement and Conflict of Interest Statement Applicant information is confidential No materials will be taken off-site No contact or consulting with applicant after site visit No gifts or considerations accepted No results of the site visit or application assessment will be provided on-site Award banquet etiquette 11

12. Site Visit Agenda Day 1 Day 2 Day 3 12

13. Questions What questions do you have? 13

14. Katie Rawls, President & CEO Tennessee Center for Performance Excellence 2525 Perimeter Place Drive, Suite 122 Nashville, Tennessee 37214 Phone: 615-889-8323 or 800-453-6474 E-mail: contact@tncpe.org Or visit our website at www.tncpe.org For more Information 14

15. TNCPE Examiners & Applicants