1. Where have we travelled from and where are we going to? Date26th October 2005 PresenterCharlotte Warr

2. Why are we here anyway? … “No man is an island, entire of itself, every man is a piece of the continent, a part of the main ” John Donne Meditation XVII 1624 “No man is an island, entire of itself, every man is a piece of the continent, a part of the main ” John Donne Meditation XVII 1624

3. Background… Communication Awareness Liaison Education Opportunities for discussion about areas of common interest Communication Awareness Liaison Education Opportunities for discussion about areas of common interest A belief that as worldwide claims adjusters we all needed better: A belief that as worldwide claims adjusters we all needed better:

4. When we met last…. We heard first hand how other markets work We heard first hand how other markets work We discussed the role of the leader within each of the markets and how followers are perceived in each of those markets We discussed the role of the leader within each of the markets and how followers are perceived in each of those markets We considered the future given the lack of training available and agreed to be part of projects to improve the future We considered the future given the lack of training available and agreed to be part of projects to improve the future We heard how the AAA deal with insurers spread around the world We heard how the AAA deal with insurers spread around the world We had technical presentations on Salvage, the Hydrographic office and what CMI were doing We had technical presentations on Salvage, the Hydrographic office and what CMI were doing We heard how breakdowns in communication can lead to real problems with claims handling We heard how breakdowns in communication can lead to real problems with claims handling

5. And, equally importantly…. We had the opportunity to meet and get to know our professional colleagues from around the world in a relaxed, informal and most importantly neutral environment We had the opportunity to meet and get to know our professional colleagues from around the world in a relaxed, informal and most importantly neutral environment

6. Anything happened since we last met Training – some steps forward, some steps back! Training – some steps forward, some steps back! Still trying to get the P & I Clubs to attend…. with little or no success. Still trying to get the P & I Clubs to attend…. with little or no success. Has any one been able to use the contacts made last year? Has any one been able to use the contacts made last year?

7. What about 2005? England Scotland Ireland Germany Canada USA Norway Sweden France Russia UAE Greece Italy Australia

8. What’s new for 2005? Workshops Longer conference 2 full days Longer conference 2 full days Some new countries represented Some new countries represented More technical sessions

9. Looking forward…. Structure of future conferences Organisation of future conferences Questionnaire Structure of future conferences Organisation of future conferences Questionnaire