1. Pillar Update Leadership Academy June 17, 2011

2. People OUP – Voluntary Turnover FT/PT 2011 GOAL = Maintain a Voluntary FT/PT Turnover Rate of 12.9% or less

3. Service OUP – Overall Patient Satisfaction 2011 GOAL = Improve Overall Patient Satisfaction Scores to the 75 th Percentile

4. Growth OUP – Clinic Visits 2011 GOAL = Grow Clinic Visits by 3%

5. 8.8% 5.3% 7.5% 9.4% 1.8% 2011 GOAL = Increase Payments by 4% Finance OUP – Payments

6. Quality OUP – Ease of Obtaining Test Results 2011 GOAL = Improve Ease of Obtaining Test Results to the 60 th Percentile

7. OU Physicians New Pillar Goals for FY 2012 7

8. Status OUP Quality Pillar GoalTarget New Maintain an up-to-date problem list of current and active diagnoses *(for each clinic visit/encounter) 80% Compliance New Maintain active medication list *(for each clinic visit/encounter) 80% Compliance New Maintain active medication allergy list *(for each clinic visit/encounter) 100% Compliance New Record and chart vital signs *(for each clinic visit/encounter) 80% Compliance Current Improve overall clinic ranking for Ease of Obtaining Test Results to the 75 th percentile as measured by Press Ganey 75 th Percentile Source: OHCA Oklahoma Electronic Health Records Incentive Program Provider Manual OUP Quality Pillar Goals

9. OUP People Pillar Goal Maintain a voluntary FT/PT turnover rate of 12.9% or less Increase employee satisfaction by 2 ½ %

10. OUP Service Pillar Goal Increase Patient Satisfaction to 80 th percentile Increase inter-departmental and physician satisfaction by 2 ½ %

11. OUP Growth Pillar Goal Grow clinic visits by 4.0 %

12. OUP Finance Pillar Goal Increase OU Physicians payments by 4.0%

13. Status OUP Quality Pillar GoalTarget New Maintain an up-to-date problem list of current and active diagnoses *(for each clinic visit/encounter) 80% Compliance New Maintain active medication list *(for each clinic visit/encounter) 80% Compliance New Maintain active medication allergy list *(for each clinic visit/encounter) 100% Compliance New Record and chart vital signs *(for each clinic visit/encounter) 80% Compliance Current Improve overall clinic ranking for Ease of Obtaining Test Results to the 60 th percentile as measured by Press Ganey 75th Percentile Source: OHCA Oklahoma Electronic Health Records Incentive Program Provider Manual FY 2012 OUP Pillar Goals Quality

14. What questions do you have?