1. INX Software
User Forum
Perth | Sydney | Melbourne | Vancouver

2. Chief Operating Officer
Welcome
QR Codes & Skill Assessments
INX Version 5
SQL Server Reminder
INX InProcess
Rest Break
Tips & Tricks
INX +TMX
Obligations & Stakeholders
INX Support
Q&A
Morning Tea
Anthony Walker
Chief Operating Officer

3. Welcome
Welcome; it is wonderful to be able to get some of your valuable time.
Safety minute: evacuation details and location of amenities.
General INX user forums:
The first general INX forum was held in Perth, Sydney and Christchurch in 2014.
This is the second round of the INX User Forum and will also rollout to key locations across Australia and Canada.
We have also held a TMX specific forum in Perth
We value these sessions and see them as incredibly valuable opportunities to interact with and listen to our customers.
We completed a customer satisfaction survey in Dec / Jan which touched some 200 key customer contacts and provided valuable feedback for our business. We aim to initiate a follow-up to this at the end of June.
We have a full and exciting agenda to get through today

4. Registrations

5. Welcome

6. Strategic Direction
We are all extremely aware of the current market conditions, especially in Perth. Understanding our strategic direction means that our customers will ‘get on board’ and will also gain confidence that we are able to expand our product and business going forward.
For the past 2 years, INX has been ensuring that we focus on expanding our client base and also expanding our penetration into other sectors besides Mining and Oil & Gas. INX has been received more-and-more in these industries:
Significant work in the telecommunications industry solving issues for customers who have a small employee base and a large contractor base. This has resulted in strategic developments in the mobile space, online / offline inductions and eLearning, badging and other key technologies.
Significant work in the Food & Beverage industry.
We are investing heavily in partnerships and in producing software which provides cost savings for our customers. TMX ensures that the process of booking and managing commercial flights with logistics is cost effectively and time effectively managed. TMX is producing efficiencies in the region of 60 to 80% over traditional approaches.

7. Strategic Direction … continued
INX is successfully running the Vancouver office, and supply sales and support services in Canada, the US and South America. The Canadian office and Canadian business remains a key strategic focus for the company:
Peter Carlsson has taken up an offer to move to Vancouver permanently. This provides key consulting capability necessary to progress this office.
Jo Anderson has moved to the USA to be closer to her family and takes up a role in the Canadian office as a key InFlight support and implementation consultant.
We have invested heavily in new product technologies, and are set on course for INX v5 (more from Vaughan on this later today).
We has recognised that many of our customers want to host their vendor systems in the cloud, and as such, we have updated our “INX Hosted” offering around cost, location, disaster recovery testing services, penetration testing services and ISO27001 compliance.
We continue to enhance our mobile offering and respond to growing needs in this area.

8. Website
INX launched our new look and feel website, and our marketing team has worked hard to provide focused content for both new opportunities as well as existing customers.
We are working with some of you to provide case studies across various industries.
We have focused on providing details of our partner organisations as well as providing demonstration access to modules.
We have focused on providing details of public training courses and booking onto these from our website.

9. Training Products Manager
Welcome
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INX Version 5
SQL Server Reminder
INX InProcess
Rest Break
Tips & Tricks
INX +TMX
Obligations & Stakeholders
INX Support
Q&A
Morning Tea
Peter Ivison
Training Products Manager

10. Chief Technology Officer
Welcome
QR Codes & Skill Assessments
INX Version 5
SQL Server Reminder
INX InProcess
Rest Break
Tips & Tricks
INX +TMX
Obligations & Stakeholders
INX Support
Q&A
Morning Tea
Vaughan de Vos
Chief Technology Officer

11. INX Version 5

12. Create a contemporary and stylish user interface
Consistent across our complete product range including mobile applications
More mature products in INX InControl, INX InFlight and INX InTuition share common technologies,
More recent products and product extensions such as INX InTouch and the Injury Management tool have adopted the newer technologies
New technology through Bootstrap

13. Simplify the underpinning technology of INX to improve our ability to enhance, maintain and support the product
INX Software is supported by a number of technology stacks
New technologies now available that allow us to process the same work load with less resources using a simpler technology stack (i.e. less layers to the stack)
Our newer products, such as INX InProcess, already take advantage of some these newer technologies.
An objective of INX version 5 is to remove some of the older technologies
Retrofit the newer, more efficient technologies
INX InTuition has been identified as our first candidate
Will result in less time and effort to add functionality and resolve issues, allow for faster upgrades, less down time and improved reliability

14. Objective is to publish an open integration layer over the INX database and take advantage of the Cloud platform
INX +TMX is a cloud application hosted on the Microsoft Azure Cloud (links up with INX InFlight)
Allows resource intensive business logic to be moved from the INX database up into the application services layer
Provides better scalability

15. SQL Server Reminder Welcome QR Codes & Skill Assessments INX Version 5
INX InProcess
Rest Break
Tips & Tricks
INX +TMX
Obligations & Stakeholders
INX Support
Q&A
Morning Tea
William Foster
R&D Manager

16. SQL 2012 Minimum requirement for INX Version 4.18.0 and above
Microsoft Mainstream Support dropped for SQL 2008R2 as of July 2014
This change allows INX Software to:
Take advantage of new feature developments within SQL Server
Ensure we can fully test our product on versions of SQL Server
What this means for our INX Customers:
Includes support for SQL 2012 as of May 2013
Includes support for SQL 2014 as of January 2015 (4.15.1)
Drops support for SQL 2008R2 as of March 2015 (4.18.0)
Now supports SQL 2012 and 2014
2012 support will be reviewed at end of Mainstream Support in July 2017

17. INX InProcess Welcome QR Codes & Skill Assessments INX Version 5
SQL Server Reminder
INX InProcess
Rest Break
Tips & Tricks
INX +TMX
Obligations & Stakeholders
INX Support
Q&A
Morning Tea
William Foster
R&D Manager

18. What is InProcess? With INX InProcess users can:
Manage approvals, delegations and requests
Submit requests online
Track requests with ease
Save time and reduce errors
Assign multiple levels of approval
INX InProcess will provide:
Flexible workflows targeting the INX system
The ability to configure and customise workflows based upon client requirements
Field configurations
Business rule configuration built upon client processes

19. InProcess v2

20. INX Implementation Manager
Welcome
QR Codes & Skill Assessments
INX Version 5
SQL Server Reminder
INX InProcess
Rest Break
Tips & Tricks
INX +TMX
Obligations & Stakeholders
INX Support
Q&A
Morning Tea
Jessica Feichtinger
INX Implementation Manager

21. INX Implementation Team
Who We Are
INX Implementation Team
Technical &
Reporting
Consultants
Project
Managers
Implementation
Consultants

22. Implementation Team Technical & Reporting Implementation Consultants
Project
Managers
Jessica Feichtinger
Implementation Manager
Stephen Harber Project Manager
Marisa Willard Project Manager
Ali Beikrasouli Project Manager

23. Implementation Team Technical & Reporting Project Managers Consultants
Julie Sinclair Snr Implementation Consultant
John Philipps Implementation Consultant
Catherine Cherry Implementation Consultant
Michelle Allenby Implementation Consultant
Peter Carlsson Implementation Consultant
Marisol Donnelly Implementation Consultant

24. Implementation Team Project Managers Implementation Consultants
Technical &
Reporting
Consultants
Vlad Ciceklic Senior Technical Consultant
Ankit Patira INX Technical Consultant
Pradeep Vallabhaneni INX Technical Consultant
Jeanick Saupin INX Technical Consultant

25. Implementation Team What We Do Implement the INX software suite
Data Migration – i.e. migrating historical event data
Integration with third party systems i.e. personnel and organisational structure from HR systems
Training –
Monthly public training
Client specific training on site
System Auditing and consulting
Custom formatted and adhoc reports

26. Tips and Tricks Globalisation – All INX
Globalisation was developed to allow INX to be used in multiple languages within the same database
This also allows majority of labels to be changed throughout INX to reflect your company terminology

27. Tips and Tricks Globalisation
Navigate to Administration > Globalisation – This will display all of the pages that can be globalised
This can be quite daunting if you are looking for a common field i.e. Company Level

28. Tips and Tricks Globalisation
There are a number of options for finding the exact field you are looking for
Option 1
Search using the Key/Text Search
This may return a large number of results
It may be difficult to decipher which one is the one you want

29. Tips and Tricks Globalisation Option 2
Navigate to the page where you would like to change the label
Take note of the page name in the URL
In this example, you would note InControl/Events.aspx

30. Tips and Tricks Globalisation Option 2 continued
Navigate to Administration > Globalisation
In the Resource Class dropdown, search for the page name you noted previously (you can type the page name)
You can now easily see the specific field you are looking to re-label

31. Tips and Tricks Mandatory fields
You may have noticed after upgrading recently that some places within INX now display both yellow (has always indicated a mandatory field) and orange fields.. So what does an orange field mean?
Where an orange field is displayed, you can enter one or the other, it is not mandatory to enter both fields
In the example, you can enter either Reported By or Name (if not in list)

32. Tips and Tricks Bulk upload of CCP’s
There are often times where you need to apply a Compliance, Competency or Procedure to a large group of people which done manually can take a considerable amount of time.
Scenario: A new policy was shared at a toolbox meeting with 40 attendees, each attendee signed an attendance sheet. You now have 40 profiles that need updating with the new procedure
Create a new course in InTuition
Add the policy to the
procedures tab

33. Tips and Tricks Bulk upload of CCP’s
From the training event screen you can add groups of people by selecting multiple names using the ctrl key
Add a new training event (needs to be on or before today)
Select the training event by clicking on the scheduled date

34. Tips and Tricks Bulk upload of CCP’s Update the training event by
Selecting the Update Training Event button
Selecting all attendees names
Change the course status to Completed
Select Update Training Records
Select the Submit button
All selected people will now have the updated procedure

35. INX Business Development Consultant
Welcome
QR Codes & Skill Assessments
INX Version 5
SQL Server Reminder
INX InProcess
Rest Break
Tips & Tricks
INX +TMX
Obligations & Stakeholders
INX Support
Q&A
Morning Tea
Rebecca MacPherson
INX Business Development Consultant

36. What is +TMX?
Travel Management eXchange (or TMX) is the bridge between INX and Serko
For our customers, the TMX closed-loop integration represents a major process improvement
By automating the flight booking process, customers gain cost efficiencies and remove the administration burden that has historically gone with FIFO roster management.

37. INX +TMX Benefits

38. INX +TMX – Who’s Involved

39. Environmental Consulting Manager
Welcome
QR Codes & Skill Assessments
INX Version 5
SQL Server Reminder
INX InProcess
Rest Break
Tips & Tricks
INX +TMX
Obligations & Stakeholders
INX Support
Q&A
Morning Tea
Zoe Strange
Environmental Consulting Manager

40. Obligations & Stakeholders
InViron Introduction
INX InViron: Environmental management
Previous Focus
Environmental Monitoring & Measurement
Data capture and analysis of environmental data
Automating imports of lab samples
Flagging exceedances
Plotting monitoring programs on a +GIS mapping tool
NEW Focus
Obligations management & compliance
Stakeholder profiling and engagement
Communication & task management

41. Obligations & Stakeholders
Obligations & Stakeholder Evolution at INX

42. Obligations & Stakeholders
InViron Obligations & Stakeholder Project
As INX InViron clients and interest grew, the opportunity to provide an Obligations & Stakeholder tool within the system become more prominent
Objectives
Meet and build on from the INX InControl functionality; lessons learned
Utilise the environmental experience from ECD to manage the development, implementation & consulting around Obligations & Stakeholder management
Provide an option for clients & prospects to utilise INX InViron as an Obligation & Stakeholder management solution ONLY and not be limited to environmental management
Following the INX InViron philosophy; simplified, user friendly, efficient & evolving in line with client requests
Ongoing support & development as part of the support & maintenance agreement. It is now part of the INX InViron development schedule

43. Obligations & Stakeholders
InViron Obligations & Stakeholder Project
Product team
Zoe Strange; Environmental Consulting Manager
Anna Cortier; Environmental & GIS Consultant
Willem Swanepoel; InViron developer
Anthony Walker; COO
Process & Timeline
InViron design & specification documentation
Regular channels of communication with InViron clients & prospects to establish the business requirements
Build, modifications, QA & official release 2015
Jan-Sept 2014
Planning & Design
September 2014
Build Commenced (part time)
Aug-Dec 2014
Feedback
User Forums
December 2014 QA
Design Review
March 2015
Official Release
March-Now 2015
Monthly updates

44. Obligations & Stakeholders
Obligations & Stakeholder Functionality

45. Obligations & Stakeholders
INX InViron & INX
Identifying areas of system functionality overlap
Harnessing the key strengths of each system and integrating the necessary modules to provide a enterprise wide solution
Provide increased value to clients & ensure a positive user experience by simplifying system administration and centralising data & functionality where possible

46. Obligations & Stakeholders
INX InViron Integration Project
Can you please do a graphic that links the listed modules and their functionality overlap?

47. Chief Operating Officer
Welcome
QR Codes & Skill Assessments
INX Version 5
SQL Server Reminder
INX InProcess
Rest Break
Tips & Tricks
INX +TMX
Obligations & Stakeholders
INX Support
Q&A
Morning Tea
Anthony Walker
Chief Operating Officer

48. Helpdesk and Support
INX has been spending a significant amount of time and effort in revolutionising our approach to supporting our INX products:
We have now introduced the Helpdesk concept (a collection of consultants who receive issues from our customers and work to resolve them) as opposed to Support (a collection of consultants who work to resolve bugs and develop solutions).
We have increased the composition (infrastructure experts and module experts), the number and the professionalism of our team.
We have introduced workflow to provide feedback to the customer, as far as possible.
We have included monthly support reports and associated support meetings for our customers on platinum level maintenance.
We have provisioned an after hours helpdesk phone which is manned continually by our staff to provide a better service to customers. This service will be strictly governed by the current maintenance agreements held with the customer.
We have updated our afterhours message service.

49. How to best raise an issue …

50. Incident vs Service Req Management

51. Chief Operating Officer
Welcome
QR Codes & Skill Assessments
INX Version 5
SQL Server Reminder
INX InProcess
Rest Break
Tips & Tricks
INX +TMX
Obligations & Stakeholders
INX Support
Q&A
Morning Tea
Anthony Walker
Chief Operating Officer

52. Questions?
Thank you!