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4. The Receiving Stage The Understanding Stage The Evaluating Stage The Responding Stage The Remembering Stage Stages of Listening Learning to Listen and Helping Others Do the Same > Stages of Listening Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications?campaign_content=book_189_section_30&campaign_term=Communications&utm_campaign=powerpoint& utm_medium=direct&utm_source=boundless

5. Hearing is the physiological process of registering sound waves as they hit the eardrum. Attending is the process of accurately identifying particular sounds we hear as words. Attending also involves being able to discern breaks between words, or speech segmentation. The Receiving Stage Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications/textbooks/boundless-communications-textbook/learning-to-listen-and-helping-others-do-the-same-5/stages- of-listening-30/the-receiving-stage-135- 49?campaign_content=book_189_section_30&campaign_term=Communications&utm_campaign=powerpoint&utm_medium=direct&utm_source= boundless Donkey Ears View on Boundless.com Learning to Listen and Helping Others Do the Same > Stages of Listening

6. The understanding stage is the second stage in the listening process. Determining the context and meaning of each word is essential to understanding a sentence. Understanding what we hear is essential to gathering information. Asking questions can help a listener better understand a speaker's message or main point. The Understanding Stage Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications/textbooks/boundless-communications-textbook/learning-to-listen-and-helping-others-do-the-same-5/stages- of-listening-30/the-understanding-stage-136- 1416?campaign_content=book_189_section_30&campaign_term=Communications&utm_campaign=powerpoint&utm_medium=direct&utm_sourc e=boundless 38/365 Puzzled View on Boundless.com Learning to Listen and Helping Others Do the Same > Stages of Listening

7. The listener assesses the information she's gathered from the speaker both qualitatively and quantitatively. Evaluating allows the listener to form an opinion of what she's heard. Evaluating is important for a listener in terms of how what she's heard will affect her own ideas, decisions, actions, and/or beliefs. The Evaluating Stage Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications/textbooks/boundless-communications-textbook/learning-to-listen-and-helping-others-do-the-same-5/stages- of-listening-30/the-evaluating-stage-137- 476?campaign_content=book_189_section_30&campaign_term=Communications&utm_campaign=powerpoint&utm_medium=direct&utm_source =boundless Focus View on Boundless.com Learning to Listen and Helping Others Do the Same > Stages of Listening

8. The speaker looks for responses from the listener to determine if her message is being understood and/or considered. When a listener responds verbally to what she hears, the speaker/listener roles are reversed. Based on the listener's responses, the speaker can choose to either adjust or continue with the delivery of her message. The Responding Stage Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications/textbooks/boundless-communications-textbook/learning-to-listen-and-helping-others-do-the-same-5/stages- of-listening-30/the-responding-stage-138- 50?campaign_content=book_189_section_30&campaign_term=Communications&utm_campaign=powerpoint&utm_medium=direct&utm_source= boundless Conversation Piece by Juan Munoz (1999) View on Boundless.com Learning to Listen and Helping Others Do the Same > Stages of Listening

9. Memory is essential throughout the listening process. Memory lets the speaker put what she hears in the context of what she's heard before. Using information immediately after receiving it enhances information retention. Distracted or mindless listening reduces information retention. The Remembering Stage Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications/textbooks/boundless-communications-textbook/learning-to-listen-and-helping-others-do-the-same-5/stages- of-listening-30/the-remembering-stage-139- 1415?campaign_content=book_189_section_30&campaign_term=Communications&utm_campaign=powerpoint&utm_medium=direct&utm_sourc e=boundless Memory View on Boundless.com Learning to Listen and Helping Others Do the Same > Stages of Listening

10. Free to share, print, make copies and changes. Get yours at www.boundless.com Appendix

11. Key terms assess To determine, estimate or judge the value of; to evaluate Attending The process of accurately identifying particular sounds as words. comprehension The totality of intentions or attributes, characters, marks, properties, or qualities, that the object possesses; the totality of intentions that are pertinent to the context of a given discussion. Evaluating stage The stage of the listening process during which the listener critically assesses the information she's received from the speaker. Hearing The physiological process of registering sound waves as they hit the eardrum. memory The ability of an organism to record information about things or events with the facility of recalling them later at will. recall Memory; the ability to remember. Receiving stage The first stage of the listening process, which involves hearing and attending. Remembering stage The stage of listening wherein the listener categorizes and retains the information she's gathering from the speaker. Responding stage The listening stage wherein the listener provides verbal and/or nonverbal reactions to what she hears. tangential Merely touching, referring to a tangent, only indirectly related. Understanding stage The stage of listening during which the listener determines the context and meanings of the words that are heard. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same

12. Donkey Ears The first stage of the listening process is receiving. Free to share, print, make copies and changes. Get yours at www.boundless.com Flickr. "Donkey ears | Flickr - Photo Sharing!." CC BY http://www.flickr.com/photos/dahlstroms/3990778114/ View on Boundless.comCC BYhttp://www.flickr.com/photos/dahlstroms/3990778114/View on Boundless.com Learning to Listen and Helping Others Do the Same

13. Memory Remembering what you hear is key to effective listening. Free to share, print, make copies and changes. Get yours at www.boundless.com Dave Page. "DMS 423 - Class 4." CC BY http://resumbrae.com/ub/dms423_f07/04/ View on Boundless.comCC BYhttp://resumbrae.com/ub/dms423_f07/04/View on Boundless.com Learning to Listen and Helping Others Do the Same

14. Conversation Piece by Juan Munoz (1999) There are many ways, both verbal and nonverbal, to respond to what you hear. Free to share, print, make copies and changes. Get yours at www.boundless.com Geograph. "Conversation Piece by Juan Munoz (1999) (C) Wendy North :: Geograph Britain and Ireland." CC BY-SA http://www.geograph.org.uk/photo/917829 View on Boundless.comCC BY-SAhttp://www.geograph.org.uk/photo/917829 View on Boundless.com Learning to Listen and Helping Others Do the Same

15. 38/365 Puzzled After receiving information via listening, the next step is understanding what we've heard. Free to share, print, make copies and changes. Get yours at www.boundless.com Fotopedia. CC BY http://www.fotopedia.com/items/flickr-3261364899 View on Boundless.comCC BYhttp://www.fotopedia.com/items/flickr-3261364899View on Boundless.com Learning to Listen and Helping Others Do the Same

16. Focus Once we understand what we hear, we can focus in on the relevant information. Free to share, print, make copies and changes. Get yours at www.boundless.com Fotopedia. "Focus by in Shallow focus on Fotopedia - Images for Humanity." CC BY-SA http://www.fotopedia.com/items/flickr-3498552329 View on Boundless.comCC BY-SAhttp://www.fotopedia.com/items/flickr-3498552329View on Boundless.com Learning to Listen and Helping Others Do the Same

17. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same The receiving stage of the listening process involves which of the following? A) Accurately identifying particular sounds we hear as words. B) Being physically present in the space where the speech will take place. C) Responding verbally to the speaker. D) Understanding the meaning of the speech.

18. Free to share, print, make copies and changes. Get yours at www.boundless.comwww.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/CC BY-SA 3.0http://www.boundless.com/ Learning to Listen and Helping Others Do the Same The receiving stage of the listening process involves which of the following? A) Accurately identifying particular sounds we hear as words. B) Being physically present in the space where the speech will take place. C) Responding verbally to the speaker. D) Understanding the meaning of the speech.

19. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same Which of the following is an important element of the understanding stage of the listening process? A) All of these answers. B) This is the stage in which the listener determines the context and meanings of words in the speech. C) This stage allows the listener to get a big picture of the message. D) When the listener achieves understanding she can start a mental outline of the speech.

20. Free to share, print, make copies and changes. Get yours at www.boundless.comwww.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/CC BY-SA 3.0http://www.boundless.com/ Learning to Listen and Helping Others Do the Same Which of the following is an important element of the understanding stage of the listening process? A) All of these answers. B) This is the stage in which the listener determines the context and meanings of words in the speech. C) This stage allows the listener to get a big picture of the message. D) When the listener achieves understanding she can start a mental outline of the speech.

21. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same The evaluating stage is the stage of the listening process in which A) the listener interacts with the speaker verbally or nonverbally. B) the listener recalls the information from the speech and repeats it to verify her understanding. C) All of these answers D) the listener assesses the information she's received and forms an opinion on what she's heard.

22. Free to share, print, make copies and changes. Get yours at www.boundless.comwww.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/CC BY-SA 3.0http://www.boundless.com/ Learning to Listen and Helping Others Do the Same The evaluating stage is the stage of the listening process in which A) the listener interacts with the speaker verbally or nonverbally. B) the listener recalls the information from the speech and repeats it to verify her understanding. C) All of these answers D) the listener assesses the information she's received and forms an opinion on what she's heard.

23. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same Which of the following is an example of a nonverbal response? A) asking questions B) cutting off the speaker C) requesting additional information D) nodding

24. Free to share, print, make copies and changes. Get yours at www.boundless.comwww.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/CC BY-SA 3.0http://www.boundless.com/ Learning to Listen and Helping Others Do the Same Which of the following is an example of a nonverbal response? A) asking questions B) cutting off the speaker C) requesting additional information D) nodding

25. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same Memory is A) critical to moving forward. B) essential throughout the listening process. C) All of these answers. D) something we depend on to let us place what we're hearing in the context of what we've heard before.

26. Free to share, print, make copies and changes. Get yours at www.boundless.comwww.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/CC BY-SA 3.0http://www.boundless.com/ Learning to Listen and Helping Others Do the Same Memory is A) critical to moving forward. B) essential throughout the listening process. C) All of these answers. D) something we depend on to let us place what we're hearing in the context of what we've heard before.

27. Attribution Boundless Learning. "Boundless." CC BY-SA 3.0 http://www.boundless.com//communications/definition/attendingCC BY-SA 3.0http://www.boundless.com//communications/definition/attending Wikipedia. "Hearing." CC BY-SA 3.0 http://en.wikipedia.org/wiki/HearingCC BY-SA 3.0http://en.wikipedia.org/wiki/Hearing Boundless Learning. "Boundless." CC BY-SA 3.0 http://www.boundless.com//communications/definition/receiving-stageCC BY-SA 3.0http://www.boundless.com//communications/definition/receiving-stage Wikipedia. "Active listening." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Active_listeningCC BY-SA 3.0http://en.wikipedia.org/wiki/Active_listening Boundless Learning. "Boundless." CC BY-SA 3.0 http://www.boundless.com//communications/definition/responding-stageCC BY-SA 3.0http://www.boundless.com//communications/definition/responding-stage Wikipedia. "Active listening." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Active_listeningCC BY-SA 3.0http://en.wikipedia.org/wiki/Active_listening Wiktionary. "tangential." CC BY-SA 3.0 http://en.wiktionary.org/wiki/tangentialCC BY-SA 3.0http://en.wiktionary.org/wiki/tangential Wiktionary. "assess." CC BY-SA 3.0 http://en.wiktionary.org/wiki/assessCC BY-SA 3.0http://en.wiktionary.org/wiki/assess Boundless Learning. "Boundless." CC BY-SA 3.0 http://www.boundless.com//communications/definition/evaluating-stageCC BY-SA 3.0http://www.boundless.com//communications/definition/evaluating-stage Wikipedia. "Opinion." CC BY-SA 3.0 http://en.wikipedia.org/wiki/OpinionCC BY-SA 3.0http://en.wikipedia.org/wiki/Opinion Wikipedia. "recall." CC BY-SA 3.0 http://en.wikipedia.org/wiki/recallCC BY-SA 3.0http://en.wikipedia.org/wiki/recall Wiktionary. "memory." CC BY-SA 3.0 http://en.wiktionary.org/wiki/memoryCC BY-SA 3.0http://en.wiktionary.org/wiki/memory Boundless Learning. "Boundless." CC BY-SA 3.0 http://www.boundless.com//communications/definition/remembering-stageCC BY-SA 3.0http://www.boundless.com//communications/definition/remembering-stage Wikipedia. "Active listening." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Active_listeningCC BY-SA 3.0http://en.wikipedia.org/wiki/Active_listening Wiktionary. "comprehension." CC BY-SA 3.0 http://en.wiktionary.org/wiki/comprehensionCC BY-SA 3.0http://en.wiktionary.org/wiki/comprehension Boundless Learning. "Boundless." CC BY-SA 3.0 http://www.boundless.com//communications/definition/understanding-stageCC BY-SA 3.0http://www.boundless.com//communications/definition/understanding-stage Wikipedia. "Active listening." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Active_listeningCC BY-SA 3.0http://en.wikipedia.org/wiki/Active_listening Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same

28. Wikipedia. "Informational listening." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Informational_listeningCC BY-SA 3.0http://en.wikipedia.org/wiki/Informational_listening Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same