2. Efficiency Outcomes Process Teams Accountability Management Empathy Responsiveness Team-work Resources Individual Coaching & Development Leadership Loyalty

3. In changing times, lead first, manage second. “ “ ”

4. Typical Responses to Trends Change Mindsets Change Mindsets Change Reality Change Reality Quit BMW Drive

5. Employee Value = Current Performance + Future Potential - (3) Emotional Expense

6. Personal Accountability Reality Based Leadership Change Capitalization Organizational Alignment Driving for Results Emotionally Inexpensive

7. The Mindset that results happen because of one’s actions, not in spite of them Accountable people believe that they choose their own destiny Personal Accountability

8. Learned Helplessness

9. The willingness to do whatever it takes to get results. The ability to stay the course in the face of obstacles and setbacks. The acceptance of the consequences of our actions, good or bad. The perspective to see success and failure as learning experiences to fuel future success.

10. Why doesn’t anyone tell me anything? Why do they keep changing? When will they get it? Personal Accountability, QBQ.com by John Miller

11. What? How? “I” Action Personal Accountability, QBQ.com by John Miller

12. Reality-based Leadership

13. Event Thinking Feeling Action Results

14. The average person spends Two hours a day arguing with reality

15. Right or happy?

16. After the story... How can I help? What is the next right action?

17. The minute you start judging... You STOP serving You STOP leading You STOP adding value

18. Organizational Alignment

19. Does my opinion count?

20. Does My Opinion Count? Decision Role: Decision Consultant Informed Role: To do whatever it takes to make it work

21. Capitalizing on Change

22. Issue or Event Resistance Threat Belief Reaction Past Maintenance Play it safe Lacks meaning Don’t care Past/Future Vision Opportunity Creativity Resource Present

23. Work with The willing

24. Great Coaching Questions What did you do to help? What do you know for sure? What could you do next to add value? Are you using your opinion to move the idea forward or to stop the action? What would add more value right now, your opinion or your action? Would you rather be right or happy?

25. Driving for Results

26. Results Circle Yes or No Account – ability Response – ability Individual Contribution Stakeholdership Right Blame Collude Victim Results or Learning Reasons Stories Excuses

27. Thanks! cywakeman.com

28. ?

29. Want more? Buy the books, “Reality Based Leadership” and “Reality Base Rules of the Workplace” Go to realitybasedleadership.com Leave your card Check out Cy’s blog on fastcompany.com or Forbes.com Follow Cy on Twitter Fan Cy on Facebook