1. Transforming Education Through Information Technologies http://www.educause.edu/ Spanning the Digital Divide David Staudt, dstaudt@educause.edu Spanning the Digital Divide David A. Staudt Networking Extension Director EDUCAUSE dstaudt@educause.edu 202 331 5350

2. Transforming Education Through Information Technologies http://www.educause.edu/ Spanning the Digital Divide David Staudt, dstaudt@educause.edu Spanning the Digital Divide NSF award Networking problems to solve Remote technical support Suggestions and collaboration possibilities?

3. Transforming Education Through Information Technologies http://www.educause.edu/ Spanning the Digital Divide David Staudt, dstaudt@educause.edu NSF Award “NSF Advanced Networking Project With Minority-Serving Institutions (AN-MSI)” Three communities Tribal colleges (31) Historically Black Colleges and Universities (118) Hispanic-serving institutions (~200) $6million, four years - beginning September 1999

4. Transforming Education Through Information Technologies http://www.educause.edu/ Spanning the Digital Divide David Staudt, dstaudt@educause.edu AN-MSI Award Executive meetings Campus networks Possible remote technical support collaborations Campus networker workshops Satellite/wireless prototype installations Coordination with other activities Advanced applications (EOT-PACI)

5. Transforming Education Through Information Technologies http://www.educause.edu/ Spanning the Digital Divide David Staudt, dstaudt@educause.edu Networking Problems to Solve Internet connectivity - availability, price Campus network architecture Reaching off-campus sites Technical and user support Staffing Affordability of hardware, software

6. Transforming Education Through Information Technologies http://www.educause.edu/ Spanning the Digital Divide David Staudt, dstaudt@educause.edu Remote technical support Cooperative technical support “center” Distributed or centralized Possible collaboration with other institutions, state networks, industry Several levels of coverage, support available

7. Transforming Education Through Information Technologies http://www.educause.edu/ Spanning the Digital Divide David Staudt, dstaudt@educause.edu Remote technical support (cont) Possible levels of campus coverage: Backbone and attached servers Departmental networks Workstations and PCs Elements in critical functions, e.g., payroll

8. Transforming Education Through Information Technologies http://www.educause.edu/ Spanning the Digital Divide David Staudt, dstaudt@educause.edu Remote technical support (cont) Possible levels of support: Notification of problem Minor assistance with locating problem “Stay on the line until it’s fixed” Dispatch local repair service

9. Transforming Education Through Information Technologies http://www.educause.edu/ Spanning the Digital Divide David Staudt, dstaudt@educause.edu Remote technical support (cont) Certification program for campus personnel Same for repair or monitoring organizations Modules available Campus network design and installation Security sweeps Security monitoring and protection Virus protection

10. Transforming Education Through Information Technologies http://www.educause.edu/ Spanning the Digital Divide David Staudt, dstaudt@educause.edu Remote technical support (cont) Long-term possibilities: Hosting of websites, databases Application specialist development Problems Cultural change required “Intrusion” into the campus Cooperative effort Selection of “center(s)” Others?

11. Transforming Education Through Information Technologies http://www.educause.edu/ Spanning the Digital Divide David Staudt, dstaudt@educause.edu Summary Possible AN-MSI collaborations: State networks Land-grant institutions Other “advanced networking” institutions Industry Services Equipment and software Ideas welcome!