1. Headquarters U. S. Air Force I n t e g r i t y - S e r v i c e - E x c e l l e n c e U.S. AIR FORCE Data Quality Management Control (DQMC) Program Air Force Data Quality Manager Shirley Williams/David Brunner CHCS Data Analysis AFMOA/SG3YR

2. I n t e g r i t y - S e r v i c e - E x c e l l e n c e Overview  Data Quality (DQ) Program  Systems  DQ Composite Healthcare Computer System (CHCS) Initiatives  FY08 Updates  Take Away  Questions

3. I n t e g r i t y - S e r v i c e - E x c e l l e n c e DQMC Program  Data Quality Manager  Data Quality Assurance Team  DQMC Review List  Commander’s Monthly Data Quality Statement INSTRUCTION Department of Defense DODI 6040.40 Military Health System Data Quality Management Control Procedures

4. I n t e g r i t y - S e r v i c e - E x c e l l e n c e DQ Team Roles and Responsibilities  Team Key Players  DQ Manager  Group Practice Manager (GPM)  Medical Expense Reporting System (MEPRS) and Credentials Manager  Budget Analyst/Uniform Business Office (UBO)  Coding/Billing Supervisor  Clinical Systems Administrator(s)  DQ team meets monthly  Keep meeting minutes for at least two years  Review Metrics  Report monthly to Executive Committee It is great to look – But are you working toward improvement?

5. I n t e g r i t y - S e r v i c e - E x c e l l e n c e “E” – Support “D” – Ancillary “A” – Inpatient “B” – Outpatient “C” – Dental + “F” – Special Programs + “G” – Readiness EAS IV Money Manpower Workload CRIS EAS-SA CHCS / WAM (Count only) RECONCILERECONCILE Direct Care “Step Down” Medical Expense Performance & Reporting System “MEPRS” -- Valuation Defense Health Program Cost Accounting OUTPUTOUTPUT Total Cost RVUs RWPs ICD/E&M/CPT DRGs SIDR SADR CHCS

6. I n t e g r i t y - S e r v i c e - E x c e l l e n c e DQ Team Responsibilities Cont…  DQMC Review List DQMC Review List  Maintained locally  Tool to assist Military Treatment Facilities (MTFs) in identifying and correcting financial and clinical workload data problems monthly  Commander’s Data Quality Statement Commander’s Data Quality Statement  Facility Report Card  Specific information from the DQMC Review List  Commander signs/approves monthly  Forwarded through the MAJCOM to AF DQ Manager

7. I n t e g r i t y - S e r v i c e - E x c e l l e n c e Commander’s DQ Statement Completeness  Question 1. In the reporting month (include only B*** and FBN* accounts):  a) What percentage of clinics have complied with “End of Day” processing requirements, “Every clinic – Every day? Sum of Daily Totals of Open Clinics Successfully Completing EOD Processing Sum of All Daily Totals of Open Clinics  b) What percentage of appointments were closed in meeting your “End of Day” processing requirements, “Every appointment – Every day?” (B.5.(b)) Sum of Daily Totals of Successfully Closed Appointments Total Appointments

8. I n t e g r i t y - S e r v i c e - E x c e l l e n c e Commander’s DQ Statement Timeliness  Question 2. In accordance with legal and medical coding practices, have all of the following occurred:  a) What percentage of Outpatient Encounters, other than APVs, have been coded within 3 business days of the encounter? BDQAS  b) What percentage of APVs have been coded within 15 days of the encounter? BDQAS  c) What percentage of Inpatient records have been coded within 30 days after discharge? Internal Process CCE Report (Un-coded records report)

9. I n t e g r i t y - S e r v i c e - E x c e l l e n c e  Question 3. In accordance with TMA policy, “Implementation of EAS/MEPRS Data Validation and Reconciliation,” dated 21 Dec 99 and “MEPRS Early Warning and Control System,” dated 28 May 02, along with the most current Service-Level Guidance  a) Was monthly MEPRS/EAS financial reconciliation process completed, validated and approved prior to monthly MEPRS transmission? MEPRS Manager and RMO Office  b) Question 3b-has been omitted for FY08 and Questions 3c was renumbered 3b  b) Were the data load status, outlier/variance, WWR-EAS IV, and allocations tabs in the current MEWACS document reviewed and explanations provided for flagged data anomalies? MEPRS Manager Commander’s DQ Statement Validation and Reconciliation

10. I n t e g r i t y - S e r v i c e - E x c e l l e n c e Commander’s DQ Statement Compliance  Question 4. Compliance with TMA or Service-Level guidance for timely submission of data (C.3.).*  a) MEPRS/EAS (45 days) MEPRS Manager/MEWACS  b) SIDR/CHCS (5 th Duty of Day of the month) BDQAS  c) WWR/CHCS (10 th Calendar Day Following Month) BDQAS  d) SADR/ADM (Daily) BDQAS

11. I n t e g r i t y - S e r v i c e - E x c e l l e n c e  Question 5. Outcome of monthly inpatient coding audit:  a) Percentage of inpatient records whose assigned DRG codes were correct?  b) Inpatient Professional Services Rounds encounters E & M codes audited and deemed correct?  c) Inpatient Professional Services Rounds encounters ICD-9 codes audited and deemed correct?  d) Inpatient Professional Services Rounds encounters CPT codes audited and deemed correct? a) Percentage of inpatient records whose assigned DRG codes were correct? Commander’s DQ Statement Compliance

12. I n t e g r i t y - S e r v i c e - E x c e l l e n c e  Question 6. Outpatient Records  a) Is the documentation of the encounter selected to be audited available? Documentation includes documentation in the medical record, loose (hard copy) documentation or an electronic record of the encounter in AHLTA. (Denominator equals sample size.)  b) What is the percentage of E & M codes deemed correct? (E & M code must comply with current DoD guidance.)  c) What is the percentage of ICD-9 codes deemed correct?  d) What is the percentage of CPT codes deemed correct? (CPT code must comply with current DoD guidance.) a, b, c, d-Audit Tool Generated Commander’s DQ Statement Availability/Accuracy

13. I n t e g r i t y - S e r v i c e - E x c e l l e n c e  Question 6. Outpatient Records. CONT…  e) ) What percentage of completed and current (signed within the past 12 months) DD Form 2569s (TPC Insurance Info) are available for audit? Audit Tool Generated/Internal Process (This metric only measures whether or not a DD2569 was collected/current in the record at the time of the encounter. How the patient answered is only relevant to answering “Question 6f”)  f) What percentage of available, current and complete DD Form 2569s are verified to be correct in the Patient Insurance Information (PII) module in CHCS? Internal Process based on Question 6e (Only current and signed DD2569 whether there yes or no are checked) Commander’s DQ Statement Availability/Accuracy

14. I n t e g r i t y - S e r v i c e - E x c e l l e n c e  Question 7. Ambulatory Procedure Visits (C.7.a,b,c,d,e)  Question 7b deleted and c,d,e,f renumbered  Questions 7.a,b,c,d,e Are the same as Questions 6.a,c,d,e,f Commander’s DQ Statement Availability/Accuracy

15. I n t e g r i t y - S e r v i c e - E x c e l l e n c e  Question 8. Comparison of reported workload data.  a) # SADR Encounters (count + non-count) / # WWR visits BDQAS  b) # SIDR Dispositions / # WWR Dispositions BDQAS  c) # EAS Visits / # WWR Visits BDQAS  d) # EAS Dispositions / # WWR Dispositions BDQAS  e) # of Inpatient Professional Services Rounds SADR encounters (FCC=A***)/#Sum WWR (Total Bed Days + Total Dispositions) Note: FY08 Goal 80% Internal Process (Monthly Statistical Report) Commander’s DQ Statement Completeness

16. I n t e g r i t y - S e r v i c e - E x c e l l e n c e  Question 9. System Design, Development, Operations, and Education/Training (E.4.a).  a. # of AHLTA SADR encounters / # of Total SADR encounters Note: Exclude APV (B**5, 7,8,9) and ER (BIAA) FY08 not scored. For management use and tracking purposes only. BDQAS  Question 10. I am aware of data quality issues identified by the completed Commander’s Statement and Review List and when needed, have incorporated monitoring mechanisms and have taken corrective actions to improve the data from my facility. (Electronic Signature Authorized) Commander’s DQ Statement Awareness

17. I n t e g r i t y - S e r v i c e - E x c e l l e n c e Air Force DQ System Architecture MDR M2 WWR (Count Visits) EAS IV “Eligible” Encounters CPT Codes Units of ServiceWAM Count Visits & Raw Services SADR (Encounters) TPOCS Billable Encounters PDTS Worldwide Workload Report Standard Ambulatory Data Record EAS Repository ADM Extract MHS Data Repository MHS Mart Service Repository (BDQAS) Pharmacy Data Transaction System Pop Health Portal CCE Coding Compliance Editor Clinical Data Mart TRICARE Ops Center DoD/VA SHARE SADR 1/SADR 2

18. I n t e g r i t y - S e r v i c e - E x c e l l e n c e DQ Monitoring Tools  MHS Management Analysis and Reporting Tool (M2)  Used to extract data for PPS and AF Business Plan  Need to identify the M2 user in your facility  Tricare Management Activity (TMA) WISDOM course  EASIV Repository  MEPRS data  Cost per data  45 day processing period for current month  MEPRS Manager  TMA MADI Course

19. I n t e g r i t y - S e r v i c e - E x c e l l e n c e  MEWACS  Trend analysis tool  Outlier indications  Review and correct data accordingly  Outliers are not always incorrect data  BDQAS  Data Quality Statement Reports  Compare and report values on DQ statement  Consistent reporting for questions: 2a-b, 4b-d, 8a-d, 9  “Point-in-time" reports Updated on the 20th of the month Display by MTF or MAJCOM  Contact BDQAS helpdesk for data inconsistencies or questions DQ Monitoring Tools Cont…

20. I n t e g r i t y - S e r v i c e - E x c e l l e n c e BDQAS

21. I n t e g r i t y - S e r v i c e - E x c e l l e n c e

23.  BRAC  Monitor efficiency of the healthcare system  Performance Based Budgeting – PPS  Medicare Accrual Fund  MTF Business Plans  Provider/Clinic Workload Productivity  Determine Level of Effort by all clinic staff  Reimbursements (TPC, Coast Guard, NOAA…etc)  Enable the Leadership to make informed decisions How is your data used?

24. I n t e g r i t y - S e r v i c e - E x c e l l e n c e Provider File  Civilian (Outside) Provider File  Pharmacy/Lab/Rad are required to add the Civilian Provider to CHCS  Create a local policy/standard operating procedure  Educate and train the ancillary staff  Use correct PSC linked to HIPAA Taxonomy  Provider naming convention and DEA/License number should be strictly enforced and monitored  Last Name Middle Name or Initial (if available) Last name,First Name No spaces between first and last name No punctuation other than comma between names, with the exception of hyphenated names No professional titles in name, e.g., MD, DO  Example: Smith / Johnson,S / Provider / Outside Provider  NPI/DEA/License # can be researched on the web using the HCIDEA or the NEPPES websites

25. I n t e g r i t y - S e r v i c e - E x c e l l e n c e Provider Profiles (con’t) PROVIDER: SMITH, JOHN R Name: SMITH, JOHN R Provider Flag: PROVIDER Provider ID: Provider1234 NPI Type/ID: Provider Class: Doc Person Identifier: 123-45-6789 Person ID Type Code: Select PROVIDER SPECIALTY: 517 (DENTAL CONSULTANT) Primary Provider Taxonomy: CMAC Provider Class: - Select PROVIDER TAXONOMY: HCP SIDR-ID: Location: CHAMPUS SUPPORT Class: OUTSIDE PROVIDER Initials: JRS SSN: 123-45-6789 DEA#: 99999999 License #: PROVIDER: SMITH,JOHN R Name: SMITH,JOHN R Provider Flag: PROVIDER Provider ID: SMITHJR NPI Type/ID: 01/0125899 Provider Class: OUTSIDE PROVIDER Person Identifier: Person ID Type Code: Select PROVIDER SPECIALTY: 001 (FAMILY PRACTICE PHYSICIAN) Primary Provider Taxonomy: 207Q00000X CMAC Provider Class: - Select PROVIDER TAXONOMY: HCP SIDR-ID: Location: CHAMPUS SUPPORT Class: OUTSIDE PROVIDER Initials: JRS SSN: 123-45-6789 (Not Mandatory) DEA#: BM1212127 License #:

26. I n t e g r i t y - S e r v i c e - E x c e l l e n c e  Pharmacy makes up 70 to 80% of your MTFs collections  Average # Claims for Outside Provider Scripts per Month  Large Facility 1500-3000  Medium Facility700  Small Facility300  Average Amount Billed per claim: $50  If your provider file has 100 outside providers that issued at least one script per month with missing data in their profile: provider specialty codes, DEA #, provider name and ID.  Potential Loss is $5,000 in billable claims per month  Potential Loss is $60,000 in billable claims per year Potential Revenue Impact

27. I n t e g r i t y - S e r v i c e - E x c e l l e n c e  Enter Provider Specialty Code (Be specific – not general)  All PA’s – Provider Specialty Code 901  All Technicians – Provider Specialty Code 900  Independent Duty Medical Technician – Provider Specialty Code 521  Lost revenue for codes 500 – 518 and 910 – 999  Zero workload RVU  Prevent Encounter from flowing to TPOCS  Impact on PPS  Provider Specialties 910 and above are Clinical Services  923-Family Practice Clinic/001-Family Practice Physician  949-Pediatric Clinic/040-Peditrician Provider Specialty Codes

28. I n t e g r i t y - S e r v i c e - E x c e l l e n c e Value of Care  PEDIATRICS – BDA  Provider Specialty Code = 040  Pediatrician  Diagnosis Codes  204 Lymphoid Leukemia  112.89 Candidial Endocarditis  Procedure Code  90780 Intravenous infusion for therapy/diagnosis, administered by physician or under direct supervision of physician; up to one hour  90781 – Each additional hour  E&M Code  99214 – Level 4 Established Patient  OHI – Yes  CMAC Value = $130.73 Class 1 Provider  Will you bill for this patient? Yes  Reimbursement - $130.73  PPS RVU = 1.44 Reimbursement = $106.56  PEDIATRICS – BDA  Provider Specialty Code = 949  Pediatrics  Diagnosis Codes  204 Lymphoid Leukemia  112.89 Candidial Endocarditis  Procedure Code  90780 Intravenous infusion for therapy/diagnosis, administered by physician or under direct supervision of physician; up to one hour  90781 – Each additional hour  E&M Code  99214 – Level 4 Established Patient  OHI – Yes  CMAC Value = UNKNOWN  Will you bill for this patient? NO  Reimbursement $0 ZERO!!!!!!  PPS Workload = ZERO!!!!!!

29. I n t e g r i t y - S e r v i c e - E x c e l l e n c e Today’s Situation  Lack of Training  No standard guidance and policies across the AFMS  Minimal accountability  Potential fraudulent billing  Inaccurate Data  Missing Critical Data Elements  Incorrect Critical Data Elements  Loss revenue opportunities

30. I n t e g r i t y - S e r v i c e - E x c e l l e n c e CHCS DQ Initiative Roadmap Site Preparation Package – Initiate Site Visit Templates Complete Langley AFB Site Visit, and Follow-Up Analysis Data Analysis – Validate and identify DQ problems, Additional Site Visit, and Performance Metrics Monitor and Follow-up SAR Feedback ; Complete LA/Vandenberg AFB Site Visit Complete Luke AFB Site Visit, and Follow-up Analysis CHCS DQ Second Release Site Analysis Report Update Technical Guide and Patient File Continuity Book, Additional Site Visit Begin Phase IIl Site Analysis ; Complete Academy/Buckley/Peterson AFB Site Visit Complete CHCS DQ Training Questionnaire, and Feedback Oct-Nov 07 Nov-Dec 07 Dec- Jan 08 Jan – Feb 08 Feb–Mar 08 Mar- Apr 08 Apr-Jun 08 June-Aug 08 We are here: Site Analysis of 63 sites Aug- Sep 08 Performance Metric, Complete Site Visits Sep-Oct 07

31. I n t e g r i t y - S e r v i c e - E x c e l l e n c e FY08 DQ Updates  FY08 Review List Changes  Removed many redundant questions  Consolidated questions  FY08 Commanders Statement Changes  Question 3b- Removed--Were monthly inpatient and outpatient workload reconciliation processes completed?  Question 5a- Wording change - What percentage of inpatient records whose assigned DRG codes were correct?  Question 7b-Removed  Question 8a-Added “count + non-count” to the statement  Question 9-Now excludes ER (AF no change)  Question 10-Wording Change--I am aware of data quality issues identified by the completed Commander's Statement and Review List and when needed, have incorporated monitoring mechanisms and have taken corrective actions to improve the data from my facility.  Audit Tool  Monthly Patient record pull list will now be released on the 13 of every month  Workload Guidelines version 2.0  Supersedes version 1.1  Release Date 1 Oct 07

32. I n t e g r i t y - S e r v i c e - E x c e l l e n c e DQ Tool Kit  DQ Guide DQ Guide  Reporting Consistency  Assistance with answering questions  General DQ information  CHCS DQ Continuity Handbook  CHCS standards  Processes/procedures for addressing CHCS issue and resolution  Reports  FY07 Workload Guidelines FY07 Workload Guidelines  Version 2  Brings together DQ, MEPRS, Coding and Billing  AF supplemental guidance to DOD coding guidelines  Data Quality Web Page  AFMS Knowledge Exchange  Documents (Site Analysis Report), briefings, policies/directives, training, links, discussion threads

33. I n t e g r i t y - S e r v i c e - E x c e l l e n c e DQ Web Page Contact: Ms. Michele Gowen, RHIA, CCS Ms. Michele Gowen Air Force Data Quality Program Manager Tel (703) 681-6504 DSN 761 Fax (703) 681-6011 DSN 761 https://kx.afms.mil/kxweb/dotmil/kj.do?functionalArea=DataQuality

34. I n t e g r i t y - S e r v i c e - E x c e l l e n c e Take Away  DQ is not just the DQ statement.  Data needs to be accurate, complete and timely.  Cleaning the front end will show a return on the back end

35. I n t e g r i t y - S e r v i c e - E x c e l l e n c e Important References  DODI 6015.1-M, DOD Glossary  DODI 6010.13M, MEPRS Program for Fixed MTFs and DTFs  DODI 6010.15M, Uniform Business Office  DODI 6040.40, Data Quality Program  DODI 6040.41, Medical Records Retention and Coding at MTF  DODI, 6040.42, Medical Encounter and Coding at MTF  DODI, 6040.43, Custody and Control of Medical Records  AFI 41-102, AF MEPRS Program for Fixed MTFs and DTFs  AFI 41-120, Resource Management Operations  AFI 41-210, Patient Administration Functions  DoD Professional Coding Guidelines  AF Workload Standardization Guidelines  EASIV Reference Guide

36. I n t e g r i t y - S e r v i c e - E x c e l l e n c e Useful Web Sites  Data Quality - http://tricare.osd.mil/ocfo/mcfs/dqmcp/training.cfm  BDQAS – https://bdqas.brooks.af.mil/index2.htm  P2R2 - https://p2r2.hq.af.mil/  UBU - http://tricare.osd.mil/ocfo/bea/ubu/index.cfm  UBO - http://tricare.osd.mil/ocfo/mcfs/ubo/index.cfm  MEPRS – http://meprs.info  MEWACS - http://www.tricare.osd.mil/ebc/rm_home/mewacs/index.html  AF/SGY- https://kx.afms.mil/kxweb/dotmil/kj.do?functionalArea=DataQuality  DFAS - http://www.dash.mil/money/milpay/  Pop Health - https://phsd.afms.mil/phso/  HIPAA - http://tricare.osd.mil/ocfo/mcfs/ubo/hipaa.cfm  SAIC - http://www.chcs-dm.com/

37. I n t e g r i t y - S e r v i c e - E x c e l l e n c e QUESTIONS?