1. Library Public Services

2. Types of Public Services Reference Age specific Outreach to community Programs and workshops Exhibits, Displays Website and online resources Services and collections

3. Age specific services Children (preschool, school age) – Storytime, crafts, summer reading club, performances, homework help Teens – book clubs, teen zone, movies, gaming, comics and graphic novels Adults and Seniors – book clubs, author visits, demonstrations, workshops, crafts and music events – Literacy, computer instruction – homebound delivery

4. O utreach Services - Public Libraries: L iteracy programs Bookmobiles Community meeting space class visits – school visits to the library – librarian visits to a school Homebound or disabled delivery

5. Outreach Services – Academic Libraries Bibliographic Instruction/Information Literacy – Workshops – Orientations for specific classes – Collaboration with faculty Community programs – Book-related discussions, exhibits Services for high school students and reciprocal agreements with other colleges

6. Community programs Programs related to specialized subject collections Exhibits and displays (artists, local history, etc.) informational, recreational, cultural, entertainment programs – e.g. gardening, travel, author visits, lectures instructional workshops – computer classes – research workshops

7. Website, online resources and services Resource Links Online databases community directory and resource lists research guides

8. Services and Collections Pamphlet, handouts and news rack Public Computers Tax forms Government information and reports Local history

9. Circulation & Access Services Goals Provide access to library materials – Inventory control – Shelving/stack management/operations – Holds, reserves, interlibrary loan/document delivery Customer service - first impression – Patron registration, fines, – Privacy – Security

10. Access to library materials Inventory control – Check in/out, discharge/reactivate sensors – Physical inventory, shelf checks for missing items Shelving/stack maintenance – Shelving, paging, sorting, book drops Reserve materials: paper and electronic reserves Process patron requests: – interlibrary loan/document delivery, Holds, shelf-checks

11. Customer service First impression of the library Directional questions Refer to other areas (reference, childrens) Signage and handouts communicating policy Patron registration, fines Privacy issues Security and monitoring library behavior

12. Circulation Terminology Define the availability and status of items in the library collection In-library use: – Reference collection (encyclopedias, etc) – Reserves (e- reserves, textbooks and course readings; short term loan may be allowed) – Special collections: rare books, documents, current periodicals, maps, etc. Circulating collection - can be checked out Circulation policies, issues and restrictions (LIB 103)