1. data meaning language practice values 7-Oct-2011IeMBA - KMNT 645 - Day 21 information

2. what did we do yesterday ? types of knowing / knowledge types of KM project look at the world through the BM elements, interaction and pulse of BM KM focuses on surfacing and managing the knowledge aspects to be synthesized. It connects to the world via the BM (DIKW) 7-Oct-2011IeMBA - KMNT 645 - Day 22

3. KM - its past & present Larry Prusak - IT, globalization, economics of knowledge Jay Liebowitz - KM (IT) and the info-management future Leif Edvinsson IC - accounting, the IC metrics future knowledge flows - making system work better (K-plumbing) – firm, industry, region, nation, individual Nonaka & Takeuchi 1995 - (a) tacit K, (b) K-generation 18-Jun-20116th IFKAD 20113

4. interactions & methodology instances - generalities practice - reasoned human agency, Murphy’s Law, work-arounds, … options, choices, values - aesthetics, style intangibles ‘knowledge work’ 7-Oct-2011IeMBA - KMNT 645 - Day 24

5. 1-Oct-20112nd EDEN Seminar on Intangibles & IC5 tangible measurable intangible not measured known strategic value ✔ no known strategic value universe of things known to exist = resources  codification  valuation beyond ‘assets’ - to intangibles

6. KM’s target - beyond scientific management synthesis of causal and agentic ways of knowing e.g. interplay of rivalrous and non-rivalrous resources (assets and potentials) intangibles are of two very different types - unmeasured assets (ICa) and unrealized potentials (ICp) how to control these differing resources ? unmeasured assets - simply do better, improve accounting, e.g. churn rate unrealized potentials - i.e. human agency entrepreneurial imagination - vision agentic activities of the people comprising network that creates value 1-Oct-20112nd EDEN Seminar on Intangibles & IC6 measured unmeasure d causalasset - TCaICa agentictool - TCpICp realizedunrealized

7. K-generation 18-Jun-20116th IFKAD 20117 human work-effort

8. double spiral of a non-zero cost - non-equilibrium world 18-Jun-20116th IFKAD 20118 human agency - making a difference in the world

9. 7-Oct-2011IeMBA - KMNT 645 - Day 29 measuredunmeasured causalasset - TCaICa agentictool - TCpICp realizedunrealized

10. Penrose’s business model management team services = f (resources, team’s K) rate of growth K carry-forward extensibility of K non-rivalrous (low cost) resource KBV versus RBV 7-Oct-2011IeMBA - KMNT 645 - Day 210

11. KM - again management of priced and unpriced assets & capabilities (TCa, TCp, ICa, ICp) and their interaction/s relationships - market and non-market BM - the firm as a lens on the world metrics ? strategic layers, time horizons / pulses diagnosis, discovery of action options and constraints the centrality of the entrepreneurial / strategic imagination 7-Oct-2011IeMBA - KMNT 645 - Day 211