1. www.dienstleisten-leicht-gemacht.de The Services Directive Points of Single Contact in Germany Brussels, 4 February 2010

2. 2 Basic setting in Germany  Federalism  Administrative proceedings are dealt with separately by 16 “Länder” and thousands of municipalities  Limited influence of Federal level due to constitutional limits  Role of Professional Chambers  Service providers usually are statutory members of Professional Chambers (Chambers of commerce/crafts/free professions)  Multitude of chamber-own information offers Implementing the Services Directive

3. 3 State levels concerned by the German implementation process  14 Federal ministries and their authorities  16 Länder and their authorities  Thousands of local entities  Hundreds of chambers  Many other Corporations under public law Implementing the Services Directive

4. 4 Implementing PSC in Germany: Responsibilities Implementing the Services Directive Federal level  Overall coordination  Help in basic clarifications  National Webgate and PSC-Logo  Aim: Comprehensive, coherent and economic system Länder  Are to decide on operator(s) and details of the PSC system / details of electronic processing  Administrative procedures and IT Chambers / Local authorities  PSC: operator(s)  Administrative procedures and IT Coordination by Political level Consultations Consultations, Supervision IT-aspects: Common project “Deutschland-Online”

5. 5 Points of single contact in the Services Directive Common requirement profile of the PSC (I)  Common requirement profile worked out by the Federal Government and the 16 federal „Länder“ in 2007: PSCs are under the remit of the „Länder“  all parties involved share a common basic understanding of the tasks and methods of the PSCs  Electronic and physical approach  PSC responds to the individual needs of service providers

6. 6 Points of single contact in the Services Directive Common requirement profile of the PSC (II)  Central online portal on federal level (Federal Ministry of Economics and Technology): basic information to help service providers locate the correct PSC  National service providers should also take advantage of the PSC

7. 7 Points of single contact in the Services Directive Chosen Models:  Use of existing structures  Intermediate or high authorities (central model): Berlin, Brandenburg, Sachsen, Sachsen-Anhalt, Hessen, Rheinland-Pfalz  Chambers: Saarland, Thüringen, Hamburg, Mecklenburg-Vorpommern  Municipalities: Bremen  Cooperation models: Bayern, Baden-Württemberg, Nordrhein-Westfalen, Schleswig-Holstein, Niedersachsen

8. 8 Points of single contact in the Services Directive  Physical infrastructure  Good accessibility – not only by electronic means (193 PSCs in Germany)  German PSCs can be recognized by their common logo  EUGO logo used as endorsement

9. 9 Gateway to the PSCs www.einheitlicher-ansprechpartner- deutschland.de (german) www.einheitlicher-ansprechpartner- deutschland.de (BMWi) also achievable by the BMWi-webpage, the english gateway and additional domains Gateway Art. 21 SD for the recipients of services www.portal21.de content: GTAI / BVL technical platform: GTAI = basic service for interested people with links to the PSCs and other information services Links to national PSCs and information services of the „Länder“, Link to EUGO consumers: BVL companies: GTAI Links to further information services = extension of existing services of the GTAI (German Business Portal) Services of the chambers Information services of other providers Links to services provided on the federal level, (e.g. Portal21, German Business Portal, einfach-gruenden, nexxt) legend: BMWi: Federal Ministry of Economics and Technology (www.bmwi.de)www.bmwi.de GTAI: Germany Trade and Invest (www.gtai.de)www.gtai.de BVL: The Federal Office of Consumer Protection and Food Safety (www.bvl.bund.de)www.bvl.bund.de Gateway to the PSCs www.point-of- single-contact.de (english) www.point-of- single-contact.de (GTAI) also achievable by the german gateway and additional domains Web-based information services concerning the implementation of the Services Directive Links to national PSCs and information services of the „Länder“, Link to EUGO

10. 10 Gateway to the PSCs (english)  www.point-of-single-contact.de or www.point-of-single-contact.de  www.german-business-portal.info www.german-business-portal.info  Regional PSC achievable by the map of Germany   Service Providers can easily find their competent PSC

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