1. 1 Mayview Regional Service Area Plan Quality Improvement/Outcomes (QIO) Committee May 13, 2009

2. Agenda for Today’s Meeting Update on the closure and resource development Review of survey results Discussion of county updates on priority area plans Update on family interviews Wrap-up

3. Consumer/Family Satisfaction Team (CFST) Surveys People are interviewed every six months after they are discharged from Mayview. We first reviewed interview data in August 08. We identified three priority areas for counties/Steering Committee: – Social life, community integration, family involvement – Work and education – Physical health/coordination with mental health

4. Surveys Completed by County ALBELWWATOTAL Number of people surveyed at least once 9916212129 Number of people with no survey since discharge 2963644 Total number of people discharged before 8/1/08 12822518173 Percent of people with at least one survey 77%73%40%67%75%

5. Included Surveys by Month

6. Is your life better since you left Mayview?

7. Ages of People Surveyed

8. How would you rate your social life?

9. Commonly Reported Activities AlleghenyBeaverWashington Church, residential activities, bingo TV/movies, reading, listening to music Phoenix Center TV/movies Listening to music Church TV/movies Listening to music

10. Do you participate in any spiritual activities?

11. Are you interested in participating in other spiritual activities? Allegheny: 19% (19 people) said yes (Bible study, attending church, other activities) Beaver: 25% (4 people) said yes (Bible study, attending church, other activities) Washington: No one answered yes

12. Peer Mentors AlleghenyBeaverWashington Percent who have a peer mentor 49%75%58% Percent who want a peer mentor 18%13%17%

13. Drop-in centers, clubhouses, psychiatric rehabilitation, social rehabilitation AlleghenyBeaverWashington Percent who attend 40%31%58% Percent who want to attend 16%19%8%

14. Does your family support you as much as you want them to? People had similar responses when asked if friends are supportive

15. Do you want help connecting with your family? Allegheny: 14% (14 people) said yes Beaver: 13% (2 people) said yes Washington: 25% (3 people) said yes

16. Are you working or volunteering?

17. If NOT currently working, would you like to work? Allegheny: 44% (44 people) answered yes – Of these 44 people,66% felt they were ready to work Beaver: 13% (2 people) answered yes – Both people felt they were ready to work Washington: 42% (5 people) answered yes – 80% (4 people) felt they were ready to work

18. If not currently volunteering, would you like to volunteer? Allegheny: 23% (23 people) answered yes Beaver: 19% (3 people) answered yes Washington: 25% (3 people) answered yes

19. Work/volunteer interests AlleghenyBeaverWashington Working in a hospital Cleaning/ housekeeping/ janitorial Unsure/anything Fast food/cook/ kitchen work Working with seniors Singer/ actress Unsure Nurse/aide Serve dinner at church Pet service Kitchen work Janitorial Singing professionally Nursing or criminal justice

20. Are you involved in any educational activities? Or training activities? Allegheny: 23% (23 people) are involved in educational activities, 17% (17 people) are involved in training Beaver: 13% (3 people) are involved in educational activities, 6% (1 person) is involved in training Washington: 25% (3 people) are involved in educational activities, 33% (4 people) are involved in training Most opportunities were in group sessions offered at residences or treatment providers

21. Are you interested in furthering your education? Allegheny: 36% (36 people) answered yes, 13% (13 people) were unsure Beaver: 31% (5 people) answered yes Washington: 42% (5 people) answered yes Across counties, people were interested in similar activities: GED, training in a trade, college, computer skills, and tutoring in basic skills (like reading and math)

22. Physical Health Appointments

23. Physical health ALBEWA Receiving routine checkups for your physical health 81%88%75% Rating your access to physical health care (average or excellent) 61%81%50% Mental health & physical health care provider communication 39% yes 23% unsure 44% yes 19% unsure 50% yes 25% unsure

24. Physical health (continued) ALBEWA Are you receiving regular dental care? 41% answered yes 50% answered yes 75% answered yes How would you rate your physical health? 52% answered average and 27% answered excellent 56% answered average and 38% answered excellent 42% answered average and 50% answered excellent

25. Additional health needs

26. County Progress Report on QIO Priority Areas Allegheny – Review of issues from CART survey – Development of Consumer Integration Specialist survey – CSP Review Meetings – Consultation with CCBH care managers Beaver – Review and Updating of CSP documents – BCBH Recovery Coordinators and Single Point of Accountability – PCP/Psychiatrist collaboration Greene – Involvement of Drop-In Center – Use of CSP process – Enhancement of Psych Rehab

27. County Progress Report, cont. Lawrence – Involvement and monitoring by of case management staff – County staff monitor and track through monthly county progress report Washington – Involvement of CTT and BCM – Facilitation of natural supports – Involvement of Primary Point of Contact – Develop skills in Illness Management and Recovery to capitalize on opportunities

28. Family Interviews Developed consent process, introductory letters, and interview questions Piloting with surveys due this month Meet to make sure the process works, final adjustments, before moving forward