1. Sales and different forms of technology used in businesses today

2. Customer-Focused Selling "When you're selling, you've got to leave behind the focus on your business and your products and focus instead on your customer and your customer's needs."

3. What should we focus on in sales?

4. The Bottom line

5. These four factors will greatly affect your ability to build a loyal customer base

6. Create customer loyalty

7. 9 Ways to Help You Improve Your Customer Service

9. Summary of Best Practices

12. Just to reiterate the above one more time! Done right, your customer will notice changes within six months!

13. 6 steps to accomplish employee satisfaction:

17. 10 ways to respond to angry customers

18. Situation 1

19. 10 ways to respond to angry customers

20. Situation 2

21. 10 ways to respond to angry customers

22. Situation 3

23. 10 ways to respond to angry customers

24. Situation 4

25. 10 ways to respond to angry customers