1. UNECE CAPACITY BUILDING WORKSHOP ON TRADE FACILITATION IMPLEMENTATION: TOOLS, TECHNIQUES AND METHODOLOGIES 18 – 20 October 2004, Geneva Single Window Development and Implementation Experience of DAKOSY AG

2. UNECE UN/CEFACT Background (1981/82)  In 1981 4 major groups working within the Port of Hamburg (Forwarder, Liner Agent, Tally and Quay Operator) agreed upon the following: o Efficient organization of transportion needs early information  information exchange using EDI  avoids double typing,  avoids errors due to double typing  saves time and  saves money o Flow of information within the Harbour was too slow and too expensive

3. UNECE UN/CEFACT Background (1981/82) o but number of Business Cases and Partner are reasonable! Tally Companies Forwarders Liner Agents and Shipping Lines Quay Operators and Container Packing Companies Vessel Schedules Bill of Lading Quay Order Tally Manifest Quay Order Vessel Schedules Quay Order CAL

4. UNECE UN/CEFACT  Setup of a committee  Identification of the first Business Cases: Quay Order and B/L  Engagement of an external advisor: o “Write the concept!” o “Take into account the existing IT-Structure of the acting parties!”  First investment: One year time for seven people to design and develop Quay Order and B/L and to start the first pilot! Design and development process

5. UNECE UN/CEFACT  Starting from the scratch: No standards available at that time!  Successful start of the first pilot in 1982!  1983 enlargement of the pilot to more companies: DAKOSY going alive!  Next Business Cases followed soon: o Transport Order Rail o Customs Declaration o Dangerous Goods Announcement o …. Design and development process

6. UNECE UN/CEFACT Structure and services today Shipper / Supplier / Factory Forwarder Stevedore / Terminal Oversea Carrier Forwarder Hinterland- transport Consignee / DC / Buyer Stevedore / Terminal / Storage Start End Hinterland- Transport Authorities, Customs, Police Authorities, Customs, Police  EDI-Services along the whole Information Chain

7. UNECE UN/CEFACT Structure and services today  EDI-Clearing Center (incl. Convert-Services)  ASP-Services o DAKOSY developed various applications designed especially for the demands of  Forwarder, Liner Agents, Quay Operator, Customs Broker, Rail Operator, Trucking Companies o DAKOSY developed and operates also various applications for the public sector regarding eg. Export Monitoring and Dangerous Cargo Surveillance o All applications have a strong EDI-component!

8. UNECE UN/CEFACT Structure and services today  IT-Services o Backup Services o Desaster Management o Networks & Communications o Outsourcing o Internet-Services o Data Center Services

9. UNECE UN/CEFACT Technology  The IBM iSeries eServer (former AS/400) is the heart of DAKOSY, both for EDI- and for ASP-Services UNIX and IBM AS/400 IBM AS/400 DAKOSY DPC Terminal-Server-Farm Outsourcing HABIS Internet ATLAS Backup EDI Firewall DAKOSY-Bremen DAKOSY-Denmark Router Node IBM AS/400 Router Node Customs DP Centre Frankfurt GEGIS web- hosting ZAP P EDI Backu p DAKOSY Internet-Server ASP

10. UNECE UN/CEFACT Technology  IBM iSeries eServer:  High Availability  Low TCO  High Scalability to meet the demands UNIX and IBM AS/400 IBM AS/400 DAKOSY DPC Terminal-Server-Farm Outsourcing HABIS Internet ATLAS Backup EDI Firewall DAKOSY-Bremen DAKOSY-Denmark Router Node IBM AS/400 Router Node Customs DP Centre Frankfurt GEGIS web- hosting ZAP P EDI Backu p DAKOSY Internet-Server ASP

11. UNECE UN/CEFACT Technology  EDI o Formats  UN-EDIFACT  XML  Inhouse-Formats ... o Protocols  FTP  E-Mail (SMTP / POP3)  APPC over TCP/IP (Anynet)  X.400  OFTP (Odette File Transfer Protocol)  FTAM

12. UNECE UN/CEFACT Technology  ASP o Clients  Microsoft Windows 98/2000/NT/XP  WBT (Windows Based Terminal)  5250-Emulation  Browser with JDK (JAVA Development Kit)  Citrix o Communication ways:  Dial -In and leased line  Internet (incl. VPN = Virtual Private Network)  All „Point-to-Point“-links

13. UNECE UN/CEFACT Participants / Clients UNIX and IBM AS/400 IBM AS/400 890 Forwarders 254 Exporters/Importers/ Manufacturing Industry 35 Quay Operators and Container Packing Companies 3 Tally Companies Public Authorities  Hamburg Water Police Station  Hamburg Fire Service Headquarters  Environment Authority  BAGS (Hamburg Safety and Health Authority)  Customs Office Hamburg Harbour (ZAPP)  Federal Customs Departments (ATLAS) 3 Carriers - Feeder and River Barges DAKOSY DPC 22 Carriers - Rail 15 Carriers - Road 96 Liner Agents and Shipping Lines Terminal-Server-Farm Outsourcing HABIS Internet ATLAS Backup ASP EDI Firewall DAKOSY-Bremen DAKOSY-Denmark Router Node IBM AS/400 Router Node Customs DP Centre Frankfurt GEGIS web- hosting Backup DAKOSY Internet-Server

14. UNECE UN/CEFACT Participants / Clients

15. UNECE UN/CEFACT An example: E-Business in the Port of Hamburg Business data Volume (daily) LA = Liner Agent, Shipping L. = Shipping Line betweenand Quay Order 600 Forwarders > 30 Quay operators 3.400 Bills of Lading 150 Forwarders > 50 LA / Shipping L. 1.500 Transport Order > 75 Forwarders German Rail / 1.600 Rail LA / Shipping L. Private Rail Operators Export Declaration 750 Forwarders Customs Hamburg 4.900 LA / Shipping L. Import Release > 870 Forwarders German Customs 9.500 - ATLAS Dangerous Goods 90 Quay Operator River Police 1.250 Announcement LA / Shipping L.

16. UNECE UN/CEFACT Business model  AG with the shareholders: o 33,33 % DHU (Gesellschaft Datenverarbeitung Hamburger Umschlagbetriebe GmbH) = quay operators o 33,33 % DIHLA (DAKOSY Interessenge- meinschaft Hamburger Linienagenten GmbH) = liner agents and shipping companies o 33,33 % DIHS (DAKOSY Interessenge- meinschaft Hamburger Spediteure GmbH) = forwarding agents  Capital: 1,53 mio. Euro

17. UNECE UN/CEFACT Business model  Shareholders to pay a yearly fee for the so called „traditionell EDI-Business within the port - community“  Each participant has to sign a contract with one of the shareholders and has to pay to them for the usage of the EDI-Network of DAKOSY  Additional services of DAKOSY (EDI, ASP and IT- Services) are charged by DAKOSY directly

18. UNECE UN/CEFACT Results  Information Chain established  Flow of information speeded up  Less double typing  Better quality of data  Saved time and money  Thanks to standardization process: Less documents!  Higher visibility and better control on the Transport Chain

19. UNECE UN/CEFACT Lessons learned  90 % Talking, 10 % Doing  Most important: All people to tow one rope in the same direction!  “Eat the elephant piece by piece”  If we were to start again, we would do it the same way!!

20. UNECE UN/CEFACT What are our future plans for the Single Window?  Integration of more Exporters / Importers  Extension of the Information Chain to overseas  Redesign of ASP-Services  Development of Value Added Services,  bring more intelligence to the Information Chain  eDocs  usage of workflow-engines to monitor business process ...

21. UNECE UN/CEFACT