1. Virginia Department of Veterans Services

3. Chain of Command Benefit Services Who We Are Mission Who We Serve & What We Do Initiates & Our Goal DVS Locations Steps to Start a Business Finance Your Business Agenda

4. Virginia Department of Veterans Services www.dvs.virginia.gov4 Terry McAuliffe Governor Commonwealth of Virginia John Harvey Secretary Veterans and Defense Affairs John Newby Commissioner

5. Virginia Department of Veterans Services Military Dependant US Air Force Academy Air Force Officer UVA Law School Practiced Law Deputy Secretary for Veterans and Defense Affairs DVS Commissioner – Oct 2014 www.dvs.virginia.gov5 Commissioner John Newby

6. Virginia Department of Veterans Services Benefits Center of Excellence 3 Regions – 3 Regional Managers – 3 Outreach Coordinators 26 Benefit Offices – 60 VSRs (+6) – 9 VSAs “Full Service” Accredited Claims Agents www.dvs.virginia.gov6 Benefit Services Tom Herthel Director

7. Virginia Department of Veterans Services www.dvs.virginia.gov7 Who We Are

8. Virginia Department of Veterans Services Where We Are www.dvs.virginia.gov

9. Virginia Department of Veterans Services Director Training Manager Eastern Regional Manager Benefits Center of Excellence Benefits Office Big Stone Gap Benefits Office Lynchburg Benefits Office Danville Benefits Office Cedar Bluff Benefits Office Wytheville Benefits Office Salem VAMC Benefits Office Charlottesville (2) Benefits Office Bristol Benefits Office Staunton Benefits Office Roanoke Benefits Office Front Royal Benefits Office Virginia Beach Benefits Office South Hill Benefits Office Quantico Benefits Office Henrico Benefits Office Hampton Benefits Office Alexandria Benefits Office Norfolk Benefits Office McGuire VAMC Benefits Office Portsmouth Benefits Office Fairfax Benefits Office Accomac Northern Regional Manager & DC Appeals Specialist Benefits Office Chesapeake Benefits Office Fredericksburg Benefits Office Petersburg Benefits Office Loudon Western Regional Manager & Roanoke Appeals Specialist Part Time: Danville, Fredericksburg, Virginia Beach, Chesapeake Admin Assistant Benefits Office Hampton VAMC

10. Virginia Department of Veterans Services Our Mission To provide Virginia’s veterans and their family members with accurate, timely and ethical education and assistance in obtaining the federal and state benefits they have earned through service and sacrifice to our Commonwealth and Nation.

11. Virginia Department of Veterans Services Who We Serve Virginia has over 780,000 veterans Almost 1 in every 10 citizens is a veteran, 20% in some areas By 2022, Virginia is projected to have the 4th largest veteran population in the nation Currently, Virginia is one of only two states with a growing veteran population Virginia ranks seventh among states in total veteran population

12. Virginia Department of Veterans Services What You Do Veteran Compensation Claims – Initial, Re-Opened, Notice of Disagreement, Appeals, Dependency VA Health Care Eligibility Veteran Pension Claims (need-based; $13K max) Aid and Attendance Claims (need-based; $22K-25K max) Survivor Benefit Claims (non-need-based DIC) Survivor Pension Claims (need-based; $8K) Claim for Burial Benefits/Flags/Markers State Tax Relief Eligibility Determinations Veteran Benefits Enhancement Program (VBEP) Certificate of Eligibility for VA Home Loan Guarantees VGLI Applications Outreach into Local Communities – Itinerary Visits Referral to Local, State, and Federal Social Services Assist Veterans’ Service Organizations - Appeals

13. Virginia Department of Veterans Services Initiatives Organizational Restructuring Electronic Filing VA Access Office Facelifts Re-Training Retention Focus Interagency Partnerships

14. Virginia Department of Veterans Services Our Goal Better Service to Virginia’s Veterans Customer Service is Job #1 Accuracy Faster Service More Outreach

15. Virginia Department of Veterans Services Alexandria Main Office (Agent available 9 a.m. to 4 p.m. for walk-ins except when at Itinerate sites) Located in the Virginia Employment Commission 5520 Cherokee Avenue, Suite 100A Alexandria, Virginia 22312 Office: (703) 813-1529 or (703) 813-1520 Fax: (703) 813-1530 Arlington Itinerate Office (2 nd and 4 th Thursdays, 9 a.m. – 11:00 a.m. and 12 p.m. – 3 p.m.) Located in the Arlington Employment Center 2100 Washington Boulevard, 1 st Floor Arlington, Virginia 22204 (Appointments only; please contact office) Department of Veterans Services Locations

16. Virginia Department of Veterans Services Woodbridge Itinerate Office (1 st and 3 rd Tuesdays, 9 a.m. – 3:30 p.m.) Located in the Woodbridge Senior Center 13850 Church Hill Drive Woodbridge, Virginia 22191 Fredericksburg Itinerate Office (Every Friday, 9 a.m. – 3:00 p.m.) Located in the Veterans of Foreign Wars 2701 Princess Anne Street Fredericksburg, Virginia 22401 (Appointments only; please contact office) ***This location effective March 1, 2015*** Service Areas: The counties and surrounding areas of Arlington, Fairfax, and Prince William; to include the Pentagon, Bolling, Myers, Belvoir, District of Columbia, city of Fredericksburg. Enrollment for VA Health Care and request for VA ID card can be completed in person by bringing your discharge papers (DD214, NGB22, or WD53-55) to the Belvoir Veteran’s Clinic. This clinic provides basic medical care, preventative care, Health Education, and comprehensive women’s health care. Department of Veterans Services Locations (cont.)

17. Virginia Department of Veterans Services Writing a Business Plan Get Business Assistance and Training Choose a Business Location Finance Your Business Determine the Legal Structure of Your Business Steps to Start A Business

18. Virginia Department of Veterans Services Registering a Business Get a Tax Identification Number Register for State and Local Taxes Licenses & Permits Understand Employer Responsibilities Steps to Start A Business (cont.)

19. Virginia Department of Veterans Services General Small Business Loans: 7(a) Microloan Program Real Estate & Equipment Loans: CDC/504 Disaster Loans Loan Programs Finance Your Business

20. Virginia Department of Veterans Services Chain of Command Benefit Services Who We Are Mission Who We Serve & What We Do Initiates & Our Goal DVS Locations Steps to Start a Business Finance Your Business Closing

21. Virginia Department of Veterans Services Your Questions?

22. Virginia Department of Veterans Services Veterans Services Representative John Henry john.henry@dvs.virginia.gov Phone # (703) 813-1529 Information

23. Virginia Department of Veterans Services Veterans Services Representative John Henry john.henry@dvs.virginia.gov Phone # (703) 813-1529 Reference

24. Virginia Department of Veterans Services Veterans Services Representative John Henry john.henry@dvs.virginia.gov Phone # (703) 813-1529 Contact Information