1. SiteAngel Understanding and Using SiteAngel www.bandltech.com

2. SiteAngel Concepts  Critical Path  Operational Goals  Desired website operational parameters  Violation does not cause e-mail notification  Notification Criteria  Critical website operational parameters  Violation causes e-mail notification  Site Fault  Caused by violation of Notification Criteria  Data is not collected by the Angel  Proactive Customer Care

3. SiteAngel In Action  Sits between end-user’s browser and the target website  Intercepts and records requests made to the target website  Interprets dynamic content using special algorithms

4. What We Will Cover  Signup for a SiteAngel Complimentary Evaluation  Teaching the SiteAngel  Selecting Critical Path  Teaching process  Configuring the SiteAngel  Operational goals  Notification criteria  Configuration Notifications

5. What We Will Cover (Cont.)  Configuring scheduled reporting  Understanding SiteAngel reports  Overview reports  Detailed reports  Patrol Integration for SiteAngel

6. Demonstration of SiteAngel How to Sign-up for and Use SiteAngel

7. Supported Products  Microsoft Internet Explorer 4.x  Microsoft Internet Explorer 5.x  Netscape Communicator 4.x  Cookies  Dynamically generated pages

8. SSL and Scripting Support  SSL v3 is currently supported  HTTPS requests are supported  SSL v2 is not Supported currently, but support added in v1.26 (scheduled for March 2001)  JavaScript is supported, but performance for client side functions (mouseovers, etc.) is not measured

9. Limited Support  VB Script Has only limited support at this time  Some Java applets do not work with SiteAngel

10. Common Website Setup  Router  Firewall  Web Server  Application Server  Database Server