1. Dancing with Resistance: Embracing the Tough Conversations that Come with Change Charissa Jones Bill & Melinda Gates Foundation February 2013

2. Exploration You Role/s Values Level of Anxiety The Change Process Structure Technology Capabilities Culture Dancing Partners Role/s Values Level of Anxiety Nature of Resistance Adapted from the Managed Change™ framework developed by Jeanenne LaMarsh, LaMarsh Global

3. Nature of Resistance Ignored or suppressed Feared or dismissed Attacked or coerced AwarenessDesireKnowledgeAbility Reinforcement  ADKAR and PCT terms are registered trademarks of Prosci, Inc. All Rights Reserved See ADKAR: A Model for Change in Business, Government and Our Community, by Jeff Hiatt.

4. Potential

5. Self Awareness Motivations (both altruistic and selfish) Assumptions Emotional Triggers – things that prompt: Defensiveness Fear Shame Anxiety Flight Commitments How you want to honor your values, lead with vulnerability, and pursue shared purpose – even when the discussion gets tough

6. Planning and Practice 0 Who is on your dance card next and how do you want that dance to go? 0 Sample conversation and discussion 0 Peer discussion: review plan, practice an element of the conversation, receive feedback

7. Suggested Reading Daring Greatly, by Brene Brown Crucial Conversations: Tools for Talking When Stakes are High, by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler Change Better, by Jeanenne LaMarsh ADKAR  : A Model for Change in Business, Government and Our Community, by Jeff Hiatt